Complain About Dashlane - learn how to file a complaint

How to Contact Dashlane Customer Support

Getting a hold of a human at Dashlane can feel like a mission. They heavily guide users toward self-help articles and bots. Here are your best bets.

Honestly, 'estimated' is a strong word here. It feels more like sending a message in a bottle.

• Be incredibly specific in your first message. Include your account email, dates, and transaction IDs.
• Use keywords like "billing dispute" or "formal complaint" in your subject line to get routed faster.
• If you're using the chatbot, just type "speak to agent" or "human" repeatedly until it gives up.
• Have screenshots ready to go. It's the first thing they'll ask for.

When Dashlane Ignores You

If their support team is giving you the runaround, it's time to take it public. Your main option is the Better Business Bureau (BBB).

Better Business Bureau (BBB)

You can file a complaint against Dashlane directly on the BBB website. The process is straightforward: you outline your issue and desired resolution. The BBB then forwards this to the company.

But let's be real. Dashlane has an 'F' rating from the BBB, which suggests they don't always resolve complaints filed there. It's still worth a shot, as it creates a public record of your issue, but prepare to wait. Sometimes just the threat of a BBB complaint in an email can get them to respond.

Subject: Formal Complaint Regarding Billing Error - Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account. Despite already trying to fix this through your support chat on [[Date]], the problem remains unsolved.

On [[Date of Charge]], my card was charged [[$Amount]] for a subscription renewal that I had already cancelled, or for a service I did not authorize. Frankly, having to chase this down and spend my time proving I cancelled is incredibly frustrating for a service that's supposed to be about security and peace of mind.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also provide written confirmation that my subscription has been terminated and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my credit card provider and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a transcript. If you manage to get a live chat agent, always request a copy of the conversation transcript be emailed to you before you close the window. It's your only proof.
• Mention the competition. Casually dropping that you're considering moving to a competitor like 1Password or Bitwarden can sometimes light a fire under them.
• Check Reddit. One user on the r/dashlane subreddit mentioned they only got a response after posting a detailed complaint thread that got some traction. Public pressure works.
• Don't close the ticket. If they send a generic response that doesn't solve your problem, reply immediately to keep the ticket open. Some systems auto-close inactive tickets after a few days.

Tired of typing 'human agent' into a chatbot that doesn't care? Or sending emails into what feels like a black hole? Sound familiar? It's the classic runaround, and it's designed to make you give up. But you don't have to. Pine AI can handle the tedious follow-up for you. We'll manage the persistent emails and navigate the support maze on your behalf, so you don't have to waste another minute being frustrated. No more checking your inbox every hour for a reply that never comes. Let us take over the headache.