Easily cancel your Asana subscription on any device. Follow our step-by-step guide for iOS, Android, and desktop to avoid future charges. Learn about refunds and plans.
How to Cancel Asana on Desktop or Laptop
Canceling your Asana subscription is done through their web interface. You can't do it from the mobile apps, which is a common point of frustration. Follow these steps from a computer for the smoothest experience.
1 Log In to Your Asana Account
First, open your web browser and go to the Asana website. Log in using your credentials. You must be the Billing Admin for the workspace or organization to make any changes. If you're not, you won't even see the billing options.
2 Access the Admin Console
Once you're logged in, click on your profile picture in the top-right corner of the screen. From the dropdown menu, select Admin Console. This is the central hub for all your account settings.
3 Navigate to the Billing Tab
Inside the Admin Console, look for the Billing tab in the navigation menu on the left. Click on it to view your current subscription details, invoices, and payment information.
4 Find the Cancellation Option
On the Billing page, you should see details about your current plan. Look for a link or button that says Cancel Plan or Downgrade. Asana often encourages downgrading to the free 'Basic' plan instead of a full cancellation.
5 Follow the Confirmation Prompts
Asana will likely present you with a survey or ask for feedback. You'll need to click through a few confirmation screens. Make sure you complete all the steps until you see a final confirmation message that your plan has been canceled or set to downgrade at the end of the billing cycle.
How to Cancel Asana on iPhone (iOS)
You can't cancel your Asana subscription through the App Store or within the Asana app itself. It has to be done via a web browser.
1 Open a Web Browser
The Asana iOS app does not allow you to manage your subscription directly. You need to open Safari or another web browser on your iPhone.
2 Log In to the Asana Website
Navigate to app.asana.com and log in to your account. This might be a little tricky on a smaller screen, but it's the only way.
3 Follow the Desktop Cancellation Steps
Once logged in, you'll need to follow the same process as on a desktop. Tap your profile icon, go to the Admin Console, find the Billing tab, and proceed with the cancellation. It's the same flow, just on your phone's browser.
How to Cancel Asana on Android
Managing your Asana subscription is only possible through their website, not the Android app. Here’s how to do it using your phone's browser.
1 Launch Your Web Browser
Just like with iOS, you cannot cancel through the Google Play Store or the Asana Android app. Open Chrome or your preferred browser.
2 Sign In to Your Asana Account
Go to the Asana website (app.asana.com) and sign in with your account details. Make sure you're logging into the account that has the paid subscription.
3 Use the Web Interface to Cancel
After logging in, tap your profile picture to find the Admin Console. From there, navigate to the Billing section and follow the on-screen instructions to cancel your plan. The steps are identical to the desktop version.
Before You Cancel: What You Should Know
- Your Data Isn't Deleted: When you cancel a paid plan, your account is downgraded to the free Asana Basic plan. Your tasks and projects will still be there, but you'll lose access to premium features like custom fields, timelines, and advanced reporting.
- No Prorated Refunds: Asana's policy is clear, they do not offer refunds for any remaining time on your subscription period. If you cancel, you can use the paid features until the end of the current billing cycle.
- Only the Billing Admin Can Cancel: If you're part of a team, only the designated Billing Admin has the authority to modify the subscription. If you don't see the 'Billing' tab, you're not the admin.
Having Trouble Cancelling Your Asana Subscription?
If the cancel button seems to be hiding, don't worry. It happens. Here are a few things to try:
- Are You the Billing Admin? This is the most common issue. Only the person designated as the Billing Admin can cancel the subscription. Check with your team lead or IT department.
- Use a Desktop Computer: The cancellation process is designed for desktop browsers. Trying to do it on a mobile browser can be buggy. Log in from a laptop or desktop for the best results.
- Clear Your Browser Cache: Sometimes, old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
- Contact Asana Support: If all else fails, you'll have to contact their support team directly through the support portal on their website. Explain that you're trying to cancel, and they should be able to process it for you manually. It might take a day or two.
Subscription Plans and Pricing (2025)
| Plan | Price (per user/month, billed annually) | Details |
|---|---|---|
| Basic | $0 | For individuals or teams just getting started. Includes unlimited tasks, projects, and storage. Limited to list, board, and calendar views. |
| Premium | $10.99 | For teams that need to create project plans with confidence. Adds Timeline, advanced search, custom fields, and an admin console. |
| Business | $24.99 | For teams and companies that need to manage work across initiatives. Adds portfolios, goals, workload, and custom rules. |
| Enterprise | Custom Pricing | For organizations that need additional security, control, and support. Adds SAML, user provisioning (SCIM), and dedicated support. |
How Pine AI Can Help You Cancel Your Asana Subscription
Tired of navigating confusing admin panels? Let Pine AI handle it. We can cancel your Asana subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any unwanted future charges. It's that simple.
Frequently Asked Questions about Asana
Can I unsubscribe from Asana anytime?
Can I get a refund from Asana if I forgot to cancel?
How do I know my Asana subscription is cancelled?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
