So, you're trying to break up with Salesforce. Founded in 1999, Salesforce became the giant in the customer relationship management (CRM) world, but maybe it's just too much for your needs. With everyone talking about the AI boom, Salesforce is pushing its 'Einstein AI' hard, but sometimes you just need a simple contact list, not a robot that costs a fortune. Plans can run from $25 to over $500 per user, so you could save up to $6,000 a year by cancelling just one seat on a high-tier plan. This guide covers how to cancel from your desktop, which is the only real way to do it.
How to Cancel Salesforce on iPhone (iOS)
Thinking you can cancel Salesforce from your iPhone? It's a common thought, but Salesforce subscriptions aren't managed through the Apple App Store. Here’s what you need to do instead.
1 Check Your App Store Subscriptions
First, let's confirm how you're billed. Open the Settings app, tap your name, then go to Subscriptions. You almost certainly won't see Salesforce listed here. This is normal and expected.
2 Understand Salesforce Billing
Salesforce bills businesses directly, not through Apple. The iOS app is for using the service, not for managing your company's account or billing. So, you can't cancel through your iPhone.
3 Switch to a Desktop Browser
To actually manage your subscription, you need to be the account administrator and log in to Salesforce through a web browser on a computer. The real cancellation process happens there.
How to Cancel Salesforce on Android
Trying to cancel Salesforce on your Android device? You'll find it's not possible through the Google Play Store. Corporate software like Salesforce uses direct contracts. Here's the correct path.
1 Open the Google Play Store
Just to be sure, open the Play Store app. Tap your profile icon, then select Payments & subscriptions, and then Subscriptions. You won't find Salesforce here, which confirms it's billed directly.
2 Recognize Direct Contract Billing
Like with iOS, the Android app is a tool to access your account, not manage the master subscription. Your company has a direct contract with Salesforce, which is handled outside of Google Play.
3 Log In on a Desktop or Laptop
Grab your computer. The person with administrator privileges for your company's Salesforce account needs to log in via a web browser to start the cancellation process. All the key steps are on the desktop version.
How to Cancel Salesforce on Desktop or Laptop
This is where the real work happens. Canceling a Salesforce subscription is a formal process that requires administrator access and direct communication. It's not just a click of a button. Follow these steps carefully.
1 Log In as the Account Administrator
This is the most important step. You must be the designated Salesforce Administrator for your organization. If you aren't, you'll need to find out who is. Regular users cannot make billing changes.
2 Find Your Contract and Renewal Date
Navigate to the Setup section. Use the search bar to find 'Your Account' or 'Company Information'. Here you should find details about your contract, including the all-important renewal date. Salesforce contracts are typically annual and require notice before this date.
3 Contact Your Account Executive (AE)
Salesforce doesn't have a simple 'cancel' button. It's a process. You must contact your assigned Account Executive to formally request a non-renewal. Their contact information might be in your contract details or past emails.
4 Provide a Formal Notice of Non-Renewal
Most Salesforce contracts require a 30-day notice before the renewal date. Send a clear, written email to your AE stating your intent not to renew the contract. This creates a paper trail. Be firm and direct.
5 Export All Your Data
Before your subscription officially ends, make sure you export all your data. Go to Setup, search for 'Data Export', and schedule a full export. This can take time, so do not wait until the last day.
Cancel Salesforce by Phone or Support Case
If you can't find your Account Executive's contact information, you can try the main support line.
- Phone Support: Call Salesforce support at 1-800-667-6389. Be prepared with your account information. They will likely need to verify you are the administrator and will probably route you to your account manager to handle the non-renewal.
- Support Case: Log in to your Salesforce account and navigate to the Help portal. You can submit a support case detailing your request for non-renewal. This creates a formal, time-stamped record of your request.
Before You Cancel: What You Should Know
- Data Deletion: Once your contract expires and is not renewed, Salesforce will eventually permanently delete your data. It is critical to perform a full data export before your access is terminated. They typically provide a grace period, but don't rely on it.
- Refunds: Salesforce contracts are legally binding for the agreed term (usually one year or more). They do not offer prorated refunds if you decide to stop using the service mid-contract. Cancellation means you are stopping the service from auto-renewing for the next term.
- Pausing a Subscription: There is no option to 'pause' a Salesforce subscription. If you need to reduce costs, you must negotiate a reduction in user licenses with your Account Executive, which would be a contract amendment.
Having Trouble Cancelling Your Salesforce Subscription?
It's not always straightforward. Here are a few common roadblocks people run into:
- You're Not the Administrator: Only the official account admin can initiate cancellation. If that's not you, you'll need to work with them.
- You're Locked into a Contract: Most Salesforce agreements are for a minimum of 12 months. You can't just cancel anytime. You have to wait until the end of your term and provide proper notice of non-renewal.
- Can't Find Your Account Executive: If your AE is unresponsive or you don't know who they are, use the main support line or log a support case to get the process started. Be persistent.
- Third-Party Reseller: Did you buy Salesforce through a consulting partner or reseller? If so, you must contact them to cancel, not Salesforce directly. Your contract is with the reseller.
Subscription Plans and Pricing (2025)
| Plan | Price (per user/month, billed annually) | Key Details |
|---|---|---|
| Starter | $25 | Basic sales, service, and marketing tools for small teams. Includes lead and account management. |
| Professional | $80 | Complete CRM for any size team. Adds forecasting, customizable dashboards, and quotes. |
| Enterprise | $165 | Deeply customizable sales CRM. Includes workflow automation and advanced reporting features. |
| Unlimited | $330 | The most comprehensive option. Includes 24/7 support, developer tools, and premium features. |
How Pine AI Can Help You Cancel Your Salesforce Subscription
Dealing with Salesforce contracts and account executives can be a headache. Let Pine AI handle it. We can manage the cancellation process, track important deadlines, and ensure your subscription is terminated correctly. Save time and avoid unwanted renewal charges with Pine AI.
Frequently Asked Questions about Salesforce
Can I unsubscribe from Salesforce anytime?
Can I get a refund from Salesforce if I forgot to cancel?
How do I know my Salesforce subscription is cancelled?
How long does it take for Salesforce to cancel?
What else should I know before I cancel my Salesforce subscription?
How do I raise a complaint to Salesforce?
How does Pine AI work with Salesforce to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
