So, you're trying to break up with Salesforce. Founded in 1999, Salesforce became the giant in the customer relationship management (CRM) world, but maybe it's just too much for your needs. With everyone talking about the AI boom, Salesforce is pushing its 'Einstein AI' hard, but sometimes you just need a simple contact list, not a robot that costs a fortune. Plans can run from $25 to over $500 per user, so you could save up to $6,000 a year by cancelling just one seat on a high-tier plan. This guide covers how to cancel from your desktop, which is the only real way to do it.
How to Cancel Salesforce Subscription on Desktop
Canceling Salesforce isn't like unsubscribing from Netflix. It's a business-to-business contract, and they make you work for it. You can't just click a button. The entire process is done through your account administrator on a desktop and involves contacting their team directly. Get ready.
1 Log In as Administrator
First, you need to be the account administrator. If you're not, you can't do this. Find your login and get into your Salesforce account.
2 Find Your Contract End Date
This is the annoying part. You can't just click 'Cancel'. You need to find your contract details. Go to Setup, then search for Company Information. Your contract end date should be in there somewhere. Honestly, finding your actual contract end date can be a scavenger hunt in itself.
3 Submit a Cancellation Request
Salesforce requires you to give them notice, usually 30 days before your renewal date. You have to formally request to cancel your contract by creating a support case. Go to the Salesforce Help portal, log in, and submit a case for cancellation. A user on a forum mentioned their Account Executive took a week to even respond to the initial cancellation email, so start early.
4 Talk to Your Account Executive
After you submit the request, someone from Salesforce, likely your Account Executive, will contact you. They will probably try to get you to stay. Be firm and clear that you want to proceed with the cancellation.
5 Get Written Confirmation
Do not assume it's cancelled after the call. Get written confirmation via email that your contract will not be renewed. Save this email. Without it, you have no proof, and they might auto-renew you.
Cancel Salesforce Subscription with Live Chat
You can log a case through the Salesforce Help (Trailblazer) portal. This is the official and most trackable way to request cancellation. Response times can vary from a day to over a week. Weirdly, some people report getting a faster response by logging a case under a 'technical issue' instead of 'billing'.
Cancel Salesforce Subscription with Phone
Calling their support line at 1-800-667-6389 is an option, but they will likely just direct you to log a case online or speak with your Account Executive. It's often a frustrating loop, but can be useful if you're not getting a response via the help portal.
Before you pull the trigger, know this: Salesforce contracts are almost always annual, and they do not offer pro-rated refunds if you cancel early. You're paying for the full term, period. Also, make sure you export all your data before your subscription ends. Once it's cancelled and the grace period is over, your customer data could be deleted forever.
Salesforce Plans and Pricing 2025
| Plan | Price (per user/month) | Details |
|---|---|---|
| Starter | $25 | Billed annually. Basic sales, service, and email outreach tools. Good for small teams just getting started. |
| Professional | $80 | Billed annually. Adds features like forecasting and quote management. No API access, which is a common complaint. |
| Enterprise | $165 | Billed annually. The most popular tier. Adds workflow automation and API access. This is where it starts getting complex. |
| Unlimited | $330 | Billed annually. Includes more support, more data storage, and full sandbox access for development. |
| Unlimited+ | $500 | Billed annually. The whole package. Includes Einstein AI, performance management, and other premium features you might not be using. |
Frequently Asked Questions about Salesforce
Can I unsubscribe from Salesforce anytime?
Can I get a refund from Salesforce if I forgot to cancel?
How do I know my Salesforce subscription is cancelled?
How long does it take for Salesforce to cancel?
What else should I know before I cancel my Salesforce subscription?
How do I raise a complaint to Salesforce?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
