So, you're looking to cancel Hostway. It happens. Founded way back in 1998, Hostway provides web hosting and cloud services for businesses. Maybe you signed up for a side project that never took off, or you're just tired of the monthly bill. With plans ranging from $10 to over $300, those costs can add up, and canceling could save you up to $3600 a year. This guide covers how to cancel from your desktop, since that's the main way to do it. We'll help you get it done without any extra headaches or surprise charges.
How to Cancel Hostway on Desktop or Laptop
Canceling your Hostway hosting plan is primarily done through their online portal, SiteControl. It's not a one-click process, so follow these steps carefully to make sure it goes through correctly.
1 Log into Your SiteControl Account
First, head over to the Hostway website and log in to your main account dashboard, which they call SiteControl. This is where all your account management happens. If you've forgotten your password, now's the time to reset it.
2 Navigate to the Billing Section
Once you're logged in, look for a tab or menu item labeled Billing or Account. Sometimes these things get moved around in redesigns, so you might have to poke around a bit. It's usually in the main navigation bar at the top.
3 Select the Service to Cancel
In the billing area, you should see a list of your active services, like your hosting plan or domain names. Find the specific hosting package you want to get rid of and click on it or a 'Manage' button next to it.
4 Submit the Official Cancellation Request
This is the important part. You'll need to find a link or button that says 'Request Cancellation' or something similar. Hostway requires you to fill out a form explaining why you're leaving. Be prepared to click through a few screens trying to convince you to stay.
5 Check for a Confirmation Email
After you submit the form, you should receive an email confirming that your cancellation request has been received. Do not delete this email. Keep it as proof until you see that your account is officially closed and you are no longer being billed.
How to Cancel Hostway on iPhone or Android
1 Open Your Mobile Browser
Hostway doesn't have a dedicated mobile app for account management, so you'll need to use Safari, Chrome, or whatever browser you have on your phone. Navigate to the Hostway website.
2 Log into SiteControl
Tap the login button and enter your credentials for your SiteControl account. The mobile site can be a little clunky, so you might need to zoom in to hit the right fields. Honestly, doing this on a desktop is way easier if you can.
3 Find Your Active Services
Tap the menu icon (usually three horizontal lines) and look for a Billing or Account section. From there, you should be able to find a list of your active hosting plans.
4 Initiate the Cancellation
Select the service you want to cancel. You'll need to find the cancellation link, which might be at the bottom of the page. You'll be taken to the same cancellation form as the desktop site. Fill it out and submit it.
5 Confirm via Email
Just like with the desktop process, make sure you get a confirmation email. If you don't see it within an hour, check your spam folder. If it's not there, your request might not have gone through.
Cancel Hostway by Phone or Support Ticket
If navigating the website is driving you crazy, you can try contacting support directly.
- By Phone: You can call Hostway's support line at 1-866-467-8929. Be prepared with your account information and customer ID. Ask the representative to initiate the cancellation process for you and request an email confirmation.
- By Support Ticket: Log into your SiteControl account, navigate to the support section, and submit a new ticket. Clearly state that you wish to cancel a specific service and want confirmation once it's done. Response times can vary, so this isn't the fastest method.
Before You Cancel: What You Should Know
Before you finalize the cancellation, there are a few critical things to consider:
- Backup Your Data: Once you cancel, Hostway will delete all your website files, databases, and emails associated with your hosting plan. This is permanent. Download a full backup of your site before you submit the cancellation request.
- Refund Policy: Hostway offers a 30-day money-back guarantee on most new shared hosting plans. However, this typically does not apply to renewals, domain names, or other add-on services. If you're past 30 days, you likely won't get a refund for the unused time.
- Domain Names: Canceling your hosting does not automatically cancel your domain name registration. If you registered your domain through Hostway and want to keep it, you must transfer it to another registrar before canceling. If you don't, you could lose your domain name.
Having Trouble Cancelling Your Hostway Subscription?
Running into issues? It happens. Here are a few things to try before you lose your cool:
- Use a Desktop Computer: Many account management portals are designed for desktop browsers and can be buggy on mobile. If you're struggling on your phone, switch to a laptop.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause issues. Clear your cache and cookies, then try logging in and canceling again.
- Check Your Billing Source: Did you purchase Hostway through a reseller? While unlikely, it's possible. In that case, you'd need to cancel through them.
- Contact Support Directly: If the online form isn't working or you can't find the cancellation option, your best bet is to call them or submit a support ticket. This creates a paper trail and ensures your request is handled by a real person.
Subscription Plans and Pricing (2025)
| Plan Name | Price (per month) | Key Features |
|---|---|---|
| Web Hosting Starter | ~$5.95 | 1 Website, 50 GB Storage, Unmetered Bandwidth, 5 Email Addresses |
| Web Hosting Pro | ~$12.95 | Unlimited Websites, 200 GB Storage, Free Domain for 1st Year, Unlimited Email |
| Business Hosting | ~$19.95 | Enhanced Performance, Increased Resources, Daily Backups, SSL Certificate |
| Flex Cloud VPS 1 | ~$30.00 | 1 vCPU, 2 GB RAM, 50 GB SSD, Managed Services, Root Access |
How Pine AI Can Help You Cancel Your Hostway Subscription
Tired of navigating confusing menus and filling out cancellation forms? Let Pine AI handle it. We can manage the entire cancellation process for your Hostway subscription quickly and securely. Connect your account, and we'll take care of the rest, saving you time and preventing any unwanted future charges. It's the easiest way to say goodbye.
Frequently Asked Questions about Hostway
Can I unsubscribe from Hostway anytime?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
