Hostway, established in 1998, provides web and cloud hosting services that power businesses but often frustrate users with sticky contracts. Plans range from $13.95 for basic shared hosting to over $299 for dedicated servers. You could save up to $3,500 annually by cancelling unused resources. Manage your account via Desktop or mobile web. Visit Hostway. Like trying to leave the vault in Fallout, getting out can be tricky. Trustpilot data shows a rough 2.1-star rating, with users citing "impossible cancellation processes" and "random price hikes" as major headaches. Pissed Consumer notes over 50 complaints in the last 3 years, mostly about support ghosts and billing errors. If you are tired of the downtime or just cleaning up your digital closet, here is how to pull the plug.
How to Cancel Hostway on Desktop (SiteControl)
Most Hostway management happens through their web portal, SiteControl. It can be clunky, so be patient with the loading times.
1 Log into SiteControl
Head over to the Hostway website and log in to the SiteControl panel. You will need your Master User ID and password. If the interface looks like it is from 2005, you are in the right place.
2 Navigate to My Account
Click on the My Account tab located in the top navigation menu. This is where they hide the billing settings.
3 Select Orders or Services
Look for a section labeled Orders or Subscription Services. You should see a list of your active domains and hosting plans.
4 Initiate Cancellation
Click the Details button next to the plan you want to dump. Look for a link that says End Service, Cancel Subscription, or Request Cancellation. If the button is missing (which happens), you might have to submit a support ticket directly from this page.
How to Cancel Hostway on iPhone (iOS)
Hostway does not typically use the App Store for billing, but if you signed up via a third-party bundle, check your settings first.
1 Check Apple Subscriptions
Open the Settings app and tap your Apple ID at the top. Tap Subscriptions. Hostway rarely bills through Apple, but it is worth a 10-second check just to be safe.
2 Use Safari
Since there is no dedicated consumer app for account management, open Safari and go to the Hostway SiteControl login page.
3 Request Cancellation via Mobile Web
Log in and follow the desktop steps: My Account > Orders > Cancel. The mobile view might be terrible, so you may need to zoom in a lot.
How to Cancel Hostway on Android
Android users usually pay Hostway directly via credit card, so you likely won't find the subscription in the Google Play Store.
1 Check Google Play
Open the Google Play Store, tap your profile icon, and select Payments & subscriptions. If Hostway is there, tap it and hit Cancel subscription.
2 Use Chrome Browser
If it is not in Google Play, open Chrome on your phone. Navigate to the Hostway SiteControl portal.
3 Cancel via Web Portal
Log in with your credentials. Go to My Account, find your active plan, and select the cancellation option. It is usually easier to do this on a laptop if you have one handy.
Cancel Hostway by Phone or Email
If the website is giving you errors (classic), you can try contacting them directly.
- Phone: Call 1-866-467-8929. Be prepared for hold music.
- Email: Send a cancellation request to [email protected]. Include your Account ID and primary domain name to speed things up.
What is Hostway Cancellation Policy
Hostway generally requires a 30-day written notice for cancellations, especially for dedicated servers. This means if you cancel today, you might still pay for one more month. They are strict about this. Refunds are basically non-existent for partial months. According to frustrated users on BBB, they often auto-renew contracts if you miss the cancellation window by even a day. Make sure you get a confirmation number or email, otherwise, they might keep billing you.
Before You Cancel Hostway: What You Should Know
- Backup Your Data: Once you cancel, they wipe the server. Download your databases and files via FTP first.
- Transfer Domains: If you registered your domain through Hostway, transfer it to a new registrar (like Namecheap or GoDaddy) before cancelling hosting to avoid losing it.
- Check for Termination Fees: Some long-term contracts have early termination fees. Read your specific service agreement.
Having Trouble Cancelling Your Hostway Subscription?
Stuck in a loop? Try these tips:
- Disable Pop-up Blockers: SiteControl uses old-school pop-ups for some confirmation windows.
- Use Incognito Mode: Cached data often breaks their login portal.
- Check for "Master" Access: Only the primary account holder can cancel. If you are a sub-user, the button won't show up.
- Call Them: If the online button is missing, it might be intentional. Call billing support immediately.
Subscription Plans and Pricing (2025)
| Plan Type | Monthly Price | Key Features |
|---|---|---|
| Shared Web Hosting | ~$13.95 | Basic sites, email, limited storage |
| FlexCloud Servers | Starts at $50.00 | Scalable resources, root access |
| Managed VPS | Starts at $79.95 | Managed support, cPanel included |
| Dedicated Servers | $150.00 - $299+ | Full physical server, high performance |
How Pine AI Can Help You Cancel Your Hostway Subscription
With cloud costs rising and "tech stack audits" becoming a trend in 2025, there is no reason to pay for a server you aren't using. Pine AI makes the exit strategy simple.
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Step 1: Let's get started to cancel Hostway Simply tell us that you want to cancel your subscription with Hostway, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing SiteControl clicks, wait on hold with their billing department, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Hostway The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Hostway
