Complain About Hostway - File a Complaint Today

Trying to get a straight answer from Hostway can feel impossible. They seem to push everyone towards their online ticket system, but here are the official channels. Be prepared to be persistent.

Immediate to never. Honestly, it feels like a lottery.

• Call first thing in the morning on a weekday, like Tuesday or Wednesday, to avoid peak call times.
• Have your account ID, domain name, and any relevant ticket numbers ready before you call or type.
• Keep your explanation of the problem short and clear. Don't ramble. State the facts and what you want.

If Hostway is ignoring you, it's time to take the next step. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a formal way to document your issue. Go to the BBB website, search for Hostway Services, Inc., and file a complaint. You'll describe the problem and the resolution you want. Hostway will be notified and asked to respond. The BBB works, but prepare to wait. Given Hostway's 'F' rating, they have a track record of not resolving complaints through the BBB, but it creates an important public record of your issue.

Initiate a Credit Card Chargeback

If your complaint is about billing, like being charged after you canceled or for services you didn't receive, contact your credit card company. Explain the situation and tell them you want to dispute the charge. This is often the fastest way to get your money back when a merchant is unresponsive. You'll need to provide evidence, so have your cancellation confirmation or emails ready.

Subject: Urgent: Unresolved Issue with Account [[Account ID or Domain Name]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite submitting support ticket #[[Your Ticket #]] on [[Date]], my problem remains completely unsolved and my website's performance is suffering because of it.

On [[Date of incident]], [[Clearly and briefly describe the problem, e.g., my website went down and has been offline since, I was incorrectly billed for $XX.XX, a feature I paid for is not working]]. Frankly, the lack of communication and the time I've had to spend chasing a response has been incredibly frustrating.

To resolve this, I require you to [[State your desired resolution clearly, e.g., issue a full refund of $XX.XX for the incorrect charge, restore my website immediately and provide a credit for the downtime]].

Please be aware that if I do not receive a satisfactory response and confirmation of a resolution within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Always Get a Ticket Number: If you call, demand a ticket number for your conversation before you hang up. If they say they can't provide one, ask for the agent's name and ID. You need a reference point.
• Use the Phrase "Financial Impact": When describing your problem, mention the "financial impact" it's having on your business due to downtime or errors. This language sometimes gets flagged for a higher-level review.
• Screenshot Everything: Screenshot your control panel, error messages, and any chat conversations. Weirdly, I've seen people on forums say that features or settings in their control panel disappeared after they complained. You need proof.
• Mention Migrating: If you're at your wit's end, calmly state in a ticket that you are preparing to migrate your [[Number]] domains and services to a competitor due to these unresolved issues. Sometimes the threat of losing a long-term customer is the only thing that gets a response.

Tired of submitting support tickets that just disappear? Or waiting on hold for an hour only to be told to... submit a ticket? Sound familiar? It's a common story in their reviews. People talk about feeling completely stuck, sending email after email with no reply for weeks. No joke. Instead of wasting your energy yelling into the void, let Pine AI handle it. We'll manage the persistent follow-ups and automated nagging on your behalf. It saves your sanity and deals with the tedious back-and-forth so you don't have to.