Getty Images, founded back in 1995, is the go-to source for professional stock photos, videos, and music. It's a lifesaver for creatives, but those subscription fees can really add up. Maybe you found the perfect image, only to be stopped by that infamous Getty Images watermark, and signed up for a plan you no longer need. It happens. With plans ranging from $125 to over $499 a month, canceling an unused subscription can save you up to $5988 a year. This guide covers how to cancel on your desktop or mobile web browser. We'll help you get it done without the headache.
How to Cancel Getty Images on Desktop or Laptop
Canceling your Getty Images subscription is most straightforward on a desktop computer. The website's full layout makes finding the right settings much easier.
1 Log Into Your Getty Images Account
Navigate to the Getty Images website and sign in using your credentials. This is the most reliable method, as the mobile site can sometimes be tricky.
2 Navigate to Your Account
Once logged in, click on your name or the account icon, usually located in the top-right corner of the page. From the dropdown menu, select Account.
3 Find Your Subscriptions
On the account page, look for a section labeled Subscriptions or Packs. Honestly, this part can be confusing. Getty has different product names, so you might need to look around for the active plan you want to end.
4 Select the Subscription to Cancel
Click on the specific subscription you wish to terminate. This will take you to a details page for that plan.
5 Turn Off Auto-Renewal
Look for an option that says Cancel subscription or Turn off auto-renew. Getty often frames it as stopping the next payment. Click this link and follow any confirmation prompts. You might have to click through a screen trying to convince you to stay.
How to Cancel Getty Images on iPhone (iOS)
You can't cancel Getty Images through your iPhone's 'Subscriptions' setting. You must use a web browser and log into your account directly on their site.
1 Open a Web Browser
Launch Safari or your preferred web browser. Getty Images does not manage its subscriptions through the Apple App Store, so you have to do it on their website.
2 Go to the Getty Images Website
Type gettyimages.com into the address bar and navigate to the site. Tap the login button and enter your account details.
3 Access Your Account Settings
Tap the menu icon (usually three horizontal lines) and find the link to your Account. It might be under your profile name.
4 Locate and Cancel Your Subscription
In your account dashboard, find the Subscriptions or Packs section. Tap on the active plan and look for the option to Turn off auto-renew or Cancel. Follow the on-screen instructions to confirm.
How to Cancel Getty Images on Android
Just like with an iPhone, you must use a web browser on your Android device to cancel. The subscription is not linked to your Google Play account.
1 Launch Your Web Browser
Open Chrome, Firefox, or any other browser on your Android device. The cancellation process is handled on the Getty Images website, not through the Google Play Store.
2 Sign Into Your Getty Images Account
Navigate to gettyimages.com and log in with your username and password.
3 Go to Your Account Page
Tap the main menu icon and select Account to access your settings and billing information.
4 Find and End Your Subscription
Look for the Subscriptions area within your account. Select the plan you want to stop and find the cancellation link. Confirm your decision to prevent future payments.
Cancel Getty Images by Phone or Contact Form
If the online process isn't working, or if you're stuck in an annual contract you need to discuss, contacting support is your next step.
- Contact Form: The most direct way is to use their online Contact Us form. Select the appropriate topic and provide your account details. Expect a response within 1-3 business days.
- Phone: You can call them for support. For the US, the number is typically 1-800-462-4379. Have your account information ready before you call. Be prepared for potential hold times.
Before You Cancel: What You Should Know
- Refunds Are Unlikely: Getty Images has a strict no-refund policy on subscription fees. Once a billing cycle starts, you typically won't get your money back, even if you cancel right away.
- Your Image Licenses Are Safe: Any images you downloaded using your subscription are licensed to you forever, based on the agreement at the time of download. Cancelling does not revoke your right to use those images.
- Download Your Content: Before your subscription period ends, make sure to download any images you've licensed but haven't saved locally. You may lose the ability to re-download them from your account history after your plan expires.
Having Trouble Cancelling Your Getty Images Subscription?
It's not just you. Canceling can sometimes be a hassle. Here are a few things to try:
- Are you in an annual plan? Many Getty subscriptions are annual commitments billed monthly. In this case, 'canceling' only stops the plan from renewing next year. You may still be liable for the remaining monthly payments. You'll have to contact support to discuss any early termination options, which are rarely offered.
- Use a Desktop Computer: The cancellation options are often easier to find on the full desktop version of the website compared to the mobile version.
- Clear Your Browser Cache: Sometimes, old website data can cause display issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in again.
- Contact Support Directly: If the button is missing or you're in a loop, just give up and contact them. Use their support form or call them to have them process the cancellation manually.
Subscription Plans and Pricing (2025)
| Plan Name | Price per Month (Annual Commitment) | Downloads per Month | Key Details |
|---|---|---|---|
| Premium Access - Small | $125 | 10 | Access to a broad collection of images and videos. |
| Premium Access - Medium | $250 | 50 | More downloads for regular content needs. |
| Premium Access - Large | $450 | 150 | Best for agencies and high-volume users. |
| UltraPacks (Pre-paid) | Varies (e.g., $450 for 5 downloads) | N/A | Buy packs of downloads that don't expire. Not a subscription. |
How Pine AI Can Help You Cancel Your Getty Images Subscription
Tired of hunting for the cancel button? Pine AI can handle it for you. We'll navigate Getty Images' confusing account pages, process the cancellation, and send you a confirmation. Save time and avoid unwanted charges with just a few clicks.
Frequently Asked Questions about Getty Images
Can I unsubscribe from Getty Images anytime?
Can I get a refund from Getty Images if I forgot to cancel?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
