Complain About Getty Images - File a Complaint Today

Best ways to complain to Getty Images

Immediate to never, depending on how much money they think you owe them.

• Have your account number, invoice, or case number ready.
• For copyright claims, include the image URL and the reference number from their letter.
• Stay professional, even when you're frustrated. Getting angry rarely helps.

If customer service isn't resolving your issue, especially a billing or copyright dispute, your next step is to escalate. You can request to speak to a manager, but for a company like Getty, a formal complaint often works better. Filing a complaint with the Better Business Bureau (BBB) is a solid option. Getty Images is accredited and tends to respond to BBB complaints to protect their rating. Be aware, the BBB process can be slow, but it creates a public record. For serious copyright disputes where you believe they are in the wrong, consulting with an intellectual property lawyer is the ultimate escalation. Don't threaten legal action unless you're prepared to follow through.

Subject: Formal Complaint Regarding Case #[Your Case Number] / Account #[Your Account Number]

I am writing again to resolve an issue with my account. Despite contacting support on [Date], my problem remains unsolved.

On [Date of incident], I received a copyright infringement notice for an image on my website, [Your Website URL]. However, this claim is incorrect because [briefly explain why, e.g., I have a valid license, the image is public domain, etc.]. Having to spend my time defending against an automated and seemingly incorrect legal threat has been incredibly stressful.

To resolve this, I require that you retract the claim and provide written confirmation that this matter is closed and my account is in good standing.

Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and consult with legal counsel regarding this harassment.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Number]

Additional Helpful Tips to get Your Complaint Resolved

• Always Ask for a Case Number. Without it, your conversation basically never happened. Get it at the start of the call or chat.
• Use the phrase 'Formal Complaint'. This can sometimes trigger a different internal process than just a 'question' or 'issue'.
• Go Public (Carefully). A polite but firm post on Twitter (tagging @GettyImages) detailing your issue can sometimes get a social media manager's attention faster than the official channels.
• Cite Their Own Terms. If your complaint is about billing or licensing, find the exact clause in their terms of service that supports your case and quote it in your email. One user on a web design forum mentioned this was the only thing that stopped the back-and-forth with support.

Tired of deciphering legal-sounding emails from Getty Images? Or trying to navigate a customer support system that feels designed to make you give up? Sound familiar? It's exhausting. Pine AI can take over from here. We handle the formal communication, the persistent follow-ups, and the pushback on your behalf. Think of it as your personal advocate for cutting through the corporate red tape. No more wondering if you used the right legal term in your email. Let us handle the headache.