Can I unsubscribe from Canva anytime?

Yes, you can cancel your Canva subscription at any time without a penalty. You will retain access to all the Pro features until the end of your current billing cycle.

Can I get a refund from Canva if I forgot to cancel?

Probably not. Canva's policy is pretty strict about not offering refunds for annual or monthly plans if you forget to cancel. You can try contacting support, but don't count on it.

How do I know my Canva subscription is cancelled?

You should receive a confirmation email. You can also check in your 'Billing & plans' settings on the Canva website. It will show that your plan is scheduled to be canceled and when your access will end.

How long does it take for Canva to cancel?

The cancellation itself is processed immediately. However, your access to Pro features continues until your current paid period is over. So, you don't lose out on time you've already paid for.

What else should I know before I cancel my Canva subscription?

Make sure to download any designs you created with Pro features before your subscription ends. After it's canceled, those premium elements will be watermarked, and you won't be able to download them in high quality.

How do I raise a complaint to Canva?

The best way is through their official Help Center. Find the 'Contact Us' or 'Report an issue' link and submit a detailed support ticket. Be clear and provide screenshots if possible to speed things up.

How to Cancel Your Canva Subscription (2025)

How to Cancel Canva Subscription on Desktop

This is the easiest way to cancel, directly through the Canva website. It avoids any App Store or Google Play nonsense. I tried this myself, and while it took a few clicks, it was straightforward. Just make sure you're logged into the right account.

1 Log In and Go to Settings

First, sign into your Canva account. Click your profile picture or initial in the top-right corner, then select Account settings from the dropdown menu.

2 Find Your Plan

On the left-hand menu, click on Billing & plans. This is where they show your current subscription details. It can sometimes take a second to load, so be patient.

3 Locate the Cancel Option

Under your plan name (like Canva Pro), click the three little dots (...). This is a bit hidden, honestly. A menu will pop up.

4 Request the Cancellation

Select Request cancellation. Canva will probably ask you why you're leaving and might offer to pause your subscription instead. If you're sure, just proceed with the cancellation.

How to Cancel Canva Subscription on iOS

If you signed up through your iPhone or iPad, you have to cancel through Apple's subscriptions. Canva can't do it for you. It's an Apple rule, and it applies to almost every app.

1 Open Your iPhone Settings

Go to the main Settings app on your device. It's the gray gear icon.

2 Access Your Apple ID

Tap your name at the very top of the Settings screen.

3 Manage Subscriptions

Tap on Subscriptions. You'll see a list of all your active and expired app subscriptions.

4 Find and Cancel Canva

Find Canva in the list and tap on it. Then, tap the Cancel Subscription button. If you don't see a cancel button, it's likely already been cancelled.

How to Cancel Canva Subscription on Android

For Android users who subscribed via the Google Play Store, the process is similar to iOS. You have to manage the subscription through Google, not the Canva app itself.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device.

2 Go to Your Subscriptions

Tap your profile icon in the top-right corner. Then, select Payments & subscriptions.

3 Select Subscriptions

From the next menu, tap on Subscriptions to see everything you're paying for through Google Play.

4 Cancel the Canva Subscription

Find Canva in the list, tap it, and then choose Cancel subscription. Follow the final prompts to confirm. Simple.

Cancel Canva Subscription with email

Canva doesn't have a direct support email, but you can submit a request through their support form. Go to Canva's Help Center, click 'Contact us,' and fill out the form. This creates a support ticket. Expect a response within 24-48 hours, but it can be longer. This is your best bet for complex billing issues, not for a simple cancellation.

Before you hit cancel, here's the deal. Your designs won't be deleted, thank goodness. You'll just revert to a free account. Any designs using Pro features will have watermarks if you try to download them after your plan ends. Canva generally doesn't offer refunds, especially if you just forgot to cancel. It's annoying, but it's in their terms. The good news? You can pause your subscription for one, two, or three months. It's a pretty good alternative if you just need a short break.

Canva Plans and Pricing 2025

Plan	Price (USD)	Details
Canva Free	$0	Great for basic use. Includes thousands of free templates, photos, and graphics. You get 5GB of cloud storage.
Canva Pro	$14.99/month or $119.99/year	For individuals and solopreneurs. Unlocks everything. You get premium stock photos, videos, audio, background remover, brand kits, and 1TB of storage.
Canva for Teams	Starts at $29.99/month for 5 people	Best for businesses and teams. Includes all Pro features plus team collaboration tools, brand controls, reports, and dedicated workflows.

Frequently Asked Questions about Canva

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.