What if Canva doesn't reply?

Don't wait forever. Go public on Twitter or file a BBB complaint. They notice that.

Can I escalate my complaint legally?

You could, but it's a huge hassle for a subscription fee. A much easier route for billing issues is a credit card chargeback. It's faster and hits them where it hurts. Small claims court is technically an option, but probably not worth the time unless the amount is significant.

Are there lots of people leaving Canva?

It's hard to say for sure, but the number of complaints about their billing and the recent backlash over using customer data to train their AI models has a lot of long-time users looking for alternatives. I saw one designer on Reddit who lost years of work because of an account glitch and got zero help, which is just terrifying. So yeah, people are definitely fed up.

Is this the right phone number to contact Canva?

What phone number? They don't have one. It's all part of the fun. You're stuck with their online form, which feels like sending a message into a black hole.

What's the easiest way to cancel a subscription with Canva?

Do it on a desktop, not the app, people say it's more reliable. Go to Account Settings, then Billing & Plans, and hit the three dots next to your plan to find the cancel option. Make sure you get a confirmation email because I've seen posts where people thought they cancelled but got billed the next month anyway, which is a complete nightmare to sort out. If you're still struggling, we have a full guide on [How to cancel Canva](https://www.19pine.ai/cancel-subscription/software-and-app-services/how-to-cancel-canva).

Other ways that I can contact the Canva?

Their help form is the "official" way. Beyond that, your best bet is making noise on their social media pages.

Can I get my data deleted after I complain and cancel?

Yes, you should be able to. After you cancel, you have to go through a separate process to request account and data deletion, which is annoying but necessary if you're concerned about privacy. I had to dig around their privacy center to find the right form, it wasn't obvious at all, and it took them about two weeks to confirm it was done. Don't just assume cancelling your subscription deletes your work.

Complain About Canva - File a Complaint Today

Best ways to complain to Canva

Contact Method	Details & Availability	Why use this instead...
Help Center / Email Form	Available 24/7 via their help portal. Response times vary.	Best for non-urgent billing questions or technical issues. Creates a paper trail.
Live Chat (Canva Pro/Teams)	Available for paying users, hours may vary.	For urgent issues when you're logged in and need a faster response.
Social Media (@Canva)	Public posts or DMs on platforms like X (Twitter).	Good for public pressure when other methods fail. They often respond to visible complaints.

⏱️ Estimated Response Times from Canva After Complaining

Good luck getting a quick answer. It's a waiting game.

Method	Expected Wait Time
Phone	N/A (No public number)
Email	24-72+ hours
Chat	5-30 minutes (if available)

🔍 Tips to Get a Quicker Response from a Complaint

Be incredibly specific in your first message. Include invoice numbers, email addresses, and the exact date the problem occurred.
Attach screenshots or screen recordings. A picture is worth a thousand words, especially with design software.
Use clear, firm language. State exactly what you want (e.g., "I need a refund for invoice #12345").

How to Escalate Your Complaint

If Canva is giving you the silent treatment, it's time to take it to the next level. Don't just sit there waiting for an email that will never come. Your first and most powerful move for billing disputes is initiating a chargeback with your credit card company or PayPal. It's often the quickest way to get your money back for unauthorized charges.

For other issues, filing a complaint with the Better Business Bureau (BBB) is a solid next step. Filing a BBB complaint works, but seriously, prepare to wait. Canva is an Australian company, so while you can report them to the ACCC (Australian Competition and Consumer Commission), it's less direct for US customers. The BBB is your most effective regulatory-style option in the States.

Email Template to Complain to Canva

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]] - Ref: [[Ticket #, if you have one]]

I am writing again to resolve a persistent issue with my Canva account, as my previous attempts to get help through your support form on [[Date]] have been unsuccessful.

On [[Date of Charge]], my account was incorrectly charged [[$Amount]] for a Canva Pro subscription that I had already cancelled. This unexpected charge has been a significant inconvenience, and frankly, the time I've spent trying to get this corrected is incredibly frustrating.

To resolve this matter, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled and will not be billed again.

If I do not receive a response and confirmation of the refund within 3 business days, I will have no choice but to file a chargeback with my credit card provider and report the issue to the Better Business Bureau.

Thank you for your prompt attention to this.

Additional Helpful Tips to get Your Complaint Resolved

Pro Tips for Making Your Complaint Heard

Use Keywords in Your Subject Line: Don't just write "Help." Use "Urgent Refund Request" or "Incorrect Billing on Invoice #..." to get routed faster.
Escalate Publicly on X (Twitter): If you get no email response in 48 hours, post a polite but firm message tagging @canva. Mention your ticket number if you have one. Companies hate bad public PR.
Reference Their Own Terms of Service: One user on Reddit mentioned they got a refund by quoting the specific clause in Canva's terms about cancellation policies. It shows you've done your homework.

Let Pine AI Help Raise the Complaint to Canva

Tired of refreshing your inbox waiting for a reply from Canva support that never seems to come? Sound familiar? It’s a common story. Pine AI can take over from here. We handle the annoying back-and-forth, saving your sanity. It's like having a personal assistant who deals with the corporate runaround so you don't have to. No more crafting the perfect follow-up email at 11 PM. No joke.

Frequently Asked Questions about Canva Complaint Filing

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.