Aaron's is a rent-to-own retailer offering furniture, electronics, and appliances across hundreds of U.S. locations. If you've ever tried to sort out a billing dispute or chase down a delivery that never showed, you already know why people go looking for their customer service number. Billing errors and delivery problems are the two most common complaints logged across review platforms, and Aaron's has accumulated over 2,800 BBB complaints in the last three years. Trustpilot shows a 1.4-star average across roughly 300 reviews. You can reach Aaron's by phone, live chat, email, social media, or in-store. Start at aarons.com.
Best Ways to Contact Aaron's
Every contact channel Aaron's offers is listed below. Phone is still the most reliable route for anything involving money or a lease dispute.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-950-7368, Mon–Sat 8 AM–9 PM ET, Sun 10 AM–6 PM ET | Billing disputes, lease questions, escalations |
| Live Chat | Available at aarons.com (hours vary) | Quick questions, order status |
| Email / Contact Form | Via aarons.com/contact | Non-urgent issues, formal written complaints |
| Social Media | @Aarons on Facebook and X (Twitter) | Public complaints, fast acknowledgment |
| In-Store | Find a location at aarons.com/stores | Lease changes, returns, in-person disputes |
| Help Center | aarons.com/help | FAQs, self-service, account management |
All channels above have been verified against Aaron's official website. Email response times vary and are not guaranteed within a specific window, so phone or chat is better for anything time-sensitive.
Contact Channels in Detail
Each channel is broken out below with step-by-step guidance so you know exactly what to do before you start.
1 📞 Aaron's Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Customer Support | 1-800-950-7368 | Mon–Sat 8 AM–9 PM, Sun 10 AM–6 PM |
| Billing / Lease Inquiries | 1-800-950-7368 (say "billing" at the prompt) | Same as above |
Call flow tips:
- When the automated system picks up, say "representative" or press 0 to try to skip the menu tree.
- Have your lease agreement number or account number ready before you dial. Agents will ask for it within the first 30 seconds.
- User reports on PissedConsumer note that hold times tend to spike on Monday mornings and around the first of the month when payments are due. Mid-week mornings (Tuesday through Thursday, before noon ET) are generally shorter.
- If your issue involves a billing error, say "billing dispute" clearly when prompted. This routes you to agents with more authority to issue credits.
2 📧 Aaron's Email Support
| Purpose | How to Reach | Average Response Time |
|---|---|---|
| General Inquiries | Contact form at aarons.com/contact | 3–5 business days |
| Billing or Lease Disputes | Contact form at aarons.com/contact (select "Billing" topic) | 3–7 business days |
Tips for a faster response:
- Subject line: Be specific. "Incorrect charge on lease #XXXXXX dated March 2026" will get routed faster than "Question about my account."
- In the body, include your full name, account number, store location, the date of the issue, and the dollar amount in question.
- Attach any screenshots or receipts. Agents cannot pull transaction images on their end in most cases.
- Do not expect a same-day reply. If your issue is urgent, use the phone.
3 💬 Aaron's Live Chat
Live chat is accessible at aarons.com. Look for the chat icon in the lower-right corner of the page.
Steps to start a chat:
- Go to aarons.com.
- Click the chat bubble icon in the bottom-right corner of the screen.
- Enter your name and a brief description of your issue.
- The bot will attempt to answer with FAQ content first.
- Type "agent" or "speak to a person" if the bot is looping without resolving your issue.
What it handles well: Order status, store hours, basic account questions, and directing you to the right department.
What it does not handle well: Billing disputes, lease modifications, or anything requiring account-level access. For those, ask to be escalated to a live agent or call directly.
4 📱 Aaron's In-App Support
The Aaron's mobile app is available on both iOS (App Store) and Android (Google Play).
Steps to access support through the app:
- Open the Aaron's app and log in to your account.
- Tap the menu icon (three lines) in the top-left corner.
- Select "Help" or "Contact Us" from the menu.
- Choose your issue type from the list provided.
- Follow the prompts to submit a request or connect to chat.
What can be resolved in-app: Payment scheduling, viewing lease details, updating contact information, and submitting general inquiries.
What requires a phone call: Lease disputes, delivery complaints, billing errors, and anything involving a credit or refund. The app does not give agents the authority to process those adjustments directly.
Estimated Response Times from Aaron's
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10–30 minutes on hold (longer on Mondays and around the 1st of the month) |
| Email / Contact Form | 3–7 business days |
| Live Chat | 5–15 minutes to reach a live agent after the bot |
| In-App | 1–3 business days for submitted requests |
Based on user reports across Trustpilot and PissedConsumer, the phone line is the most frustrating channel in terms of hold time but also the most effective for getting a real resolution. The live chat bot has a known habit of cycling through the same FAQ suggestions before escalating, so type "agent" early and save yourself the loop. If you are calling about a payment or lease issue, avoid calling on the first or fifteenth of the month when volume spikes noticeably.
Before You Call: What to Have Ready
Do not sit on hold for 20 minutes only to realize you do not have the one thing the agent needs. Get this together first.
- Your account number. It is on your lease agreement or in the Aaron's app under account details. Agents will ask for it immediately, and without it, they cannot pull your file.
- The email address tied to your account. If your account number is not handy, this is the backup. Make sure it matches what you signed up with, not a newer address you switched to later.
- Your most recent payment date and amount. If you are calling about a billing issue, know the exact charge date and dollar amount. Vague descriptions like "a charge from last month" slow everything down.
- Your store location. Aaron's operates through individual store locations, and many account-level decisions are handled at the store level. Knowing your specific store (city, address, or store number) helps agents route your call correctly.
- Any prior case or ticket numbers. If you have contacted Aaron's before about the same issue, have that reference number ready. It prevents you from having to re-explain everything from scratch.
Tips to Reach Aaron's Support Faster
These are based on patterns pulled from user reports on Trustpilot, PissedConsumer, and Reddit threads about Aaron's customer service.
- Call Tuesday through Thursday before noon ET. Monday mornings and end-of-month dates are the busiest. Mid-week mornings consistently show shorter hold times based on user-reported experiences.
- Say "billing dispute" or "lease problem" early in the phone menu. Generic prompts like "account question" route you to general queues. Specific keywords get you to agents with more authority faster.
- Use live chat for order status and basic questions, not for disputes. Chat agents have limited account access. Save the phone for anything involving money, credits, or lease changes.
- Ask for a supervisor if you have already called once without resolution. Politely say, "I have already spoken with someone about this and the issue was not resolved. Can I speak with a supervisor?" Do this early in the call, not after 30 minutes of back-and-forth.
- Try the Aaron's Facebook page for a fast acknowledgment. Public posts or direct messages on Facebook tend to get a quicker initial response than email. It will not resolve a billing dispute, but it can get a case number started.
- Desktop beats mobile for live chat. Several users have noted that the chat widget on mobile browsers sometimes fails to load the escalation option. Use a desktop browser if the chat is not working on your phone.
Where to Quickly Solve Common Aaron's Problems
All issues in this table are drawn from verified complaint patterns on BBB, Trustpilot, and PissedConsumer.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or incorrect charge | Phone support | Have the charge date and exact dollar amount ready. Phone agents have the most authority to issue credits or adjustments. |
| A delivery that never arrived or arrived damaged | Phone support | Ask specifically for the store manager at your local Aaron's location. Delivery issues are often handled at the store level, not corporate. |
| A technical glitch or error message in the app | Live chat | Faster than phone for app issues. You can copy and paste error codes directly into the chat window. |
| Can't log in or need a password reset | Help Center (self-service) at aarons.com/help | Try the self-service reset tool first. Only call if the automated reset fails after two attempts. |
| Filing a formal complaint about a store or employee | Phone (ask for a supervisor) or BBB | A phone call with a supervisor creates a clearer record. Filing with the BBB at bbb.org adds external documentation. |
| Lease modification or early payoff question | Phone or in-store visit | Early payoff amounts are calculated at the store level. Calling your local store directly is faster than going through the national line. |
| Unauthorized account activity or suspected fraud | Phone immediately | Do not use chat or email for fraud. Call 1-800-950-7368 and say "fraud" at the prompt to reach the right team. |
Additional Helpful Links for Aaron's
All links below have been verified as live and accurate as of March 2026.
- Help Center: aarons.com/help
- Contact Form / Start a Chat: aarons.com/contact
- Make a Payment / Billing Portal: aarons.com/account
- Find a Store: aarons.com/stores
- Download the App (iOS): Apple App Store
- Download the App (Android): Google Play Store
- Report Fraud or Phishing: Contact Aaron's directly at 1-800-950-7368 and select the fraud option, or email via the contact form at aarons.com/contact with "Fraud Report" in the subject line.
- How to Cancel Aaron's: How to cancel Aaron's
How Pine AI Can Help You Contact Aaron's
Complaints about Aaron's billing practices and unresolved delivery disputes have been climbing steadily through early 2026, with hundreds of new BBB filings added in the past year alone. If you have already tried calling and got nowhere, that is not unusual.
Pine handles it for you.
Step 1: Tell us your issue. Describe what went wrong with Aaron's. We will ask for a few account details to get started. Takes about two minutes.
Step 2: Pine gets to work. We navigate the phone menus, wait on hold, and handle the back-and-forth directly. We do not just open a ticket and walk away. We stay on it until something happens. On average, Pine saves users 240 minutes of phone tree frustration.
Step 3: Your issue gets resolved. You get a confirmed result, not a case number and a "we'll follow up" that never comes. No retention pitches, no runaround. Just your problem handled and your time back.
Frequently Asked Questions about Aaron's
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