Complain About Squarespace - File a Complaint Today

Best ways to complain to Squarespace

Email support claims a 24-hour response time, but honestly, it can feel like an eternity when you're waiting for a refund.

🔍 Tips to Get a Quicker Response from a Complaint

• Use live chat during their off-peak hours, like early morning or mid-afternoon.
• Have your Site ID or account email ready to go. Don't make them ask.
• Be super specific. Instead of 'my site is broken,' say 'the checkout button on my product page isn't working on Chrome.'

If Squarespace is ignoring you or refusing to solve your problem, your next move is to file a complaint externally. The Better Business Bureau (BBB) is the most effective place for this. Filing with the BBB is pretty straightforward online, but prepare to wait. Squarespace usually responds to BBB complaints, but it can take a couple of weeks to get a final resolution. Make sure you've given Squarespace a fair shot to fix it first, the BBB will ask if you've already contacted the company directly.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email/Site ID]]

I am writing again to resolve an issue with my billing, as my previous contact on [[Date]] did not fix the problem.

On [[Date of Charge]], my account was incorrectly charged [[$Amount]] for a service I had already cancelled. Honestly, the amount of time I've had to spend chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• When you get on live chat, immediately ask for your transcript to be emailed to you. It's your proof.
• If you get a generic, unhelpful email response, reply directly and ask for your case to be escalated to a senior specialist. Use those exact words.
• Take screenshots of everything. The error message, the billing page, your chat conversation. Everything.
• A user on the BBB site mentioned they only got a response after posting their complaint publicly on X (formerly Twitter) and tagging @SquarespaceCS. It shouldn't be necessary, but sometimes it works.

Tired of waiting in a live chat queue just to be told your issue is 'being looked into'? Sound familiar? Pine AI handles the follow-ups for you. No more checking your email every hour for a non-response or re-explaining your problem to a new support agent. It just deals with the back-and-forth until it's done. Let a bot handle the annoying parts. Seriously.