Can I unsubscribe from Cloudinary anytime?

Yes, you can downgrade your Cloudinary plan at any time from your account's billing settings. The change will take effect at the end of your current billing period, so you'll keep your paid features until then.

Can I get a refund from Cloudinary if I forgot to cancel?

Unfortunately, no. Cloudinary's terms of service are very clear that they do not offer refunds for unused time or if you forgot to cancel. It's frustrating, but pretty standard for this type of service.

How do I know my Cloudinary subscription is cancelled?

You'll get an email confirmation after you downgrade. You can also go back to the 'Billing' tab in your account settings. It should clearly state that your plan will be switched to the 'Free' tier on a specific date.

How long does it take for Cloudinary to cancel?

The downgrade is processed instantly in their system. However, your access to the paid features will continue until the end of the billing cycle you've already paid for.

What else should I know before I cancel my Cloudinary subscription?

The most critical thing is to back up your media. If you're using more storage than the free plan allows, you risk losing access to your assets once the downgrade is complete. Take a backup first.

How do I raise a complaint to Cloudinary?

The official way to raise a complaint or resolve an issue is by submitting a ticket through the Cloudinary support portal. This creates a paper trail and ensures your request goes to the right team.

How to Cancel Your Cloudinary Subscription (2025)

How to Cancel Cloudinary on Desktop or Laptop

The most reliable way to cancel your Cloudinary subscription is through their web interface on a computer. The process involves downgrading your account back to the free tier.

1 Log In to Your Cloudinary Account

First, head over to the Cloudinary website and log in to your account. You'll need your email and password. If you used a social login like Google or GitHub, use that option.

2 Navigate to Account Settings

Once you're in your dashboard, look for the Settings icon, which is usually a gear symbol in the top-right corner of the page. Click on it to open your account settings.

3 Go to the Plan & Billing Section

In the settings menu, find and click on the Account tab. From there, select the Plan & Billing sub-section. This is where all your subscription details are managed. It can sometimes feel a bit buried.

4 Downgrade to the Free Plan

Cloudinary's cancellation process is actually a downgrade to their free plan. Look for an option like Change Plan or Manage Subscription. Select the Free plan. This effectively stops all future payments.

5 Confirm the Cancellation

The system will likely ask you to confirm that you want to downgrade. You might have to click through a confirmation screen or two. Once confirmed, your paid subscription will be canceled at the end of your current billing cycle.

How to Cancel Cloudinary on iPhone or Android

Canceling on a mobile device follows the same logic as desktop, but you'll be using your phone's browser. It can be a bit more cumbersome, but it gets the job done.

1 Open Your Mobile Browser

Grab your phone and open your preferred web browser, like Safari or Chrome. Cloudinary doesn't have a dedicated mobile app for billing, so you can't cancel through the App Store or Google Play.

2 Log In to the Cloudinary Website

Navigate to the Cloudinary website and log in to your account. The mobile site can be a little tricky to navigate, so you might need to zoom in.

3 Find Your Account Settings

Tap the menu icon (often three lines) or look for the Settings gear icon. From there, navigate to the Account section and then tap on Plan & Billing.

4 Switch to the Free Plan

Just like on desktop, you'll need to find the option to change your plan. Select the Free plan to stop future payments. This is how you cancel the paid service.

5 Confirm the Downgrade

Follow the on-screen prompts to confirm the change. You should receive an email confirmation shortly after. If you don't, it's a good idea to double-check your account status.

Cancel by Contacting Cloudinary Support

If you're on a custom or enterprise plan, or you just can't find the cancellation option, you'll need to contact support directly.

Log in to your Cloudinary account.
Find the '?' icon or a Support link, usually at the top or bottom of the page.
Submit a new support request or ticket.
Clearly state that you wish to cancel your paid subscription and downgrade to the free plan. Be sure to include your account details.

Response times can vary, so it's best to do this a few days before your renewal date. Honestly, sometimes this is just easier if the website is giving you trouble.

Before You Cancel: What You Should Know

Your Data and Assets: When you downgrade to the free plan, your account and assets are not deleted. However, you will be subject to the free plan's limits on storage, transformations, and bandwidth. If you exceed these limits, your asset delivery may be disabled, which could break images or videos on your site.
Refund Policy: Cloudinary generally does not offer refunds for partial months or unused services if you cancel before your billing period ends. Your access will continue until the end of the paid period.
Pausing Your Subscription: There is no option to pause a Cloudinary subscription. You are either on a paid plan or the free plan.

Having Trouble Cancelling Your Cloudinary Subscription?

It can be frustrating when you can't find the cancel button. Here are a few things to try:

Check Where You Subscribed: Cloudinary is almost always billed directly. It's not sold through third parties like the Apple App Store or Google Play, so don't bother looking there.
Use a Desktop Computer: The subscription management interface is designed for desktop browsers. If you're having trouble on your phone, switch to a laptop or PC.
Clear Your Browser Cache: Sometimes old data can cause issues. Try clearing your browser's cache and cookies or using an incognito/private window to log in and cancel.
Contact Support Directly: When all else fails, submitting a support ticket is your best bet. They can process the cancellation for you manually. It might take a day, but it works.

Subscription Plans and Pricing (2025)

Plan	Price (per month)	Credits	Details
Free	$0	25	Includes basic image and video transformations, 25 GB of managed storage, and 25 GB of net viewing bandwidth.
Plus	$99	225	Includes everything in Free, plus advanced features, 75 GB of storage, and 150 GB of bandwidth.
Advanced	$249	600	Includes everything in Plus, with more advanced tools, 200 GB of storage, and 400 GB of bandwidth.
Enterprise	Custom Pricing	Custom	Tailored solutions with premium support, advanced security features, and scalable resources for large businesses.

How Pine AI Can Help You Cancel Your Cloudinary Subscription

Tired of navigating confusing settings menus? Let Pine AI handle it. We can cancel your Cloudinary subscription for you, quickly and securely. Just connect your account, and we'll manage the entire cancellation process. Save time and avoid any unwanted renewal charges with Pine AI.

Frequently Asked Questions about Cloudinary

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.