Founded in 2011, BrowserStack is a huge name in web and mobile app testing. But maybe your project wrapped up, or the budget got tight. It happens. With individual plans ranging from $39 to over $249 a month, canceling can save you up to $3,000 a year. This guide covers canceling on your desktop, which is the main way to do it. Honestly, trying to find the right settings can feel as frustrating as testing a site on the latest foldable phone that just came out. Let's get it done.
Feeling like your testing budget is getting lost in the cloud? You're not alone. BrowserStack, founded in 2011, is a go-to for developers, but sometimes the costs add up. Maybe you've found a new tool, or perhaps your project's needs have changed. It feels like every developer on X is debating whether AI coding assistants will make these platforms obsolete anyway. This guide will help you cancel your subscription, which can range from $39 to over $249 per month. By cancelling, you could save more than $2,900 a year. You can manage your account on desktop, iOS, or Android devices by visiting the official BrowserStack website.
Subscription Plans and Pricing
| Plan | Monthly Price (Billed Monthly) | Key Details |
|---|---|---|
| Live | $39 / user | Manual cross-browser testing on 3000+ real browsers and devices. |
| Automate Pro | $199 / parallel | Automated testing with Selenium, Cypress, etc. Includes unlimited users. |
| App Live | $49 / user | Interactive testing of native and hybrid apps on real mobile devices. |
| App Automate | $249 / parallel | Automated app testing with Appium, Espresso, etc. Includes unlimited users. |
| Enterprise | Custom Pricing | Tailored solutions for large organizations with specific security and support needs. |
How to Cancel BrowserStack on Desktop or Laptop
This is the most reliable way to cancel your subscription. The user interface is designed for desktop, so all the options will be clearly visible.
1 Log In to Your Account
Open your web browser and navigate to the BrowserStack website. Click the Sign In button and enter your credentials to access your account dashboard.
2 Navigate to Account Settings
Once logged in, locate your profile icon in the top-right corner of the screen. Click on it to open a dropdown menu, and then select Summary. This is where all your billing and subscription information lives.
3 Find Your Active Plan
On the Summary page, you should see a section detailing your current plan. It will show the plan name, renewal date, and cost. It's sometimes a bit cluttered, so look carefully for the active subscription details.
4 Initiate Cancellation
Next to your plan details, there should be an option to Cancel Subscription or Manage Plan. Click this link. BrowserStack might ask you for a reason for cancelling or present you with an offer to stay. You can skip these if you wish.
5 Confirm Cancellation
Follow the final prompts to confirm that you want to end your subscription. You should receive a confirmation message on the screen and an email to your registered address. Honestly, I'd save that email just in case.
How to Cancel BrowserStack on iPhone (iOS)
You can't cancel through your iPhone's settings. You must log in to their website using a browser to manage your subscription.
1 Open a Web Browser
BrowserStack subscriptions are not managed through the Apple App Store. You need to use a web browser like Safari or Chrome on your iPhone.
2 Go to the BrowserStack Website
Type browserstack.com into the address bar and navigate to their official site. Tap the Sign In button to access your account.
3 Access Your Account Summary
After logging in, tap your profile icon in the top-right corner. From the menu that appears, select Summary. You might need to zoom in, as the mobile site can be a bit tricky.
4 Locate and Cancel Your Plan
In the Summary section, find your active subscription. Tap the Cancel Subscription link and follow the on-screen instructions to complete the process. Be prepared to confirm your choice a couple of times.
How to Cancel BrowserStack on Android
Just like with iOS, you must use a web browser on your Android device. The cancellation option is not available in any app.
1 Launch Your Web Browser
Your BrowserStack subscription isn't handled by the Google Play Store. Open Chrome or any other browser on your Android device.
2 Sign In to Your BrowserStack Account
Navigate to the BrowserStack website and log in with your email and password. This will take you to your main dashboard.
3 Go to the Summary Page
Tap your profile icon, which is usually in the top-right corner. In the dropdown menu, find and tap on Summary to go to your billing and subscription page.
4 Cancel Your Subscription
Find the details of your current plan on the Summary page. There will be a link to Cancel Subscription. Tap it and follow the prompts to finalize the cancellation. Keep an eye out for a confirmation email.
Cancel by Contacting Support
If you're struggling with the self-service portal, you can contact BrowserStack's support team.
- Contact Form: Navigate to their Contact Us page and submit a request. Select 'Billing' as the category and clearly state that you wish to cancel your subscription.
Response times can vary, so this method isn't instant. Expect to wait at least 24-48 hours for a reply.
Before You Cancel: What You Should Know
- Refunds: BrowserStack's terms of service state that payments are non-refundable. If you cancel, your subscription will remain active until the end of the current billing period, but you will not get your money back for the unused time.
- Data Access: Once your subscription expires, you will lose access to your test history, logs, and any stored artifacts. It's a good idea to download any important data before your plan officially ends.
- Pausing Subscription: BrowserStack does not offer an option to pause your subscription. You can only cancel it and then re-subscribe later if needed.
Having Trouble Cancelling Your BrowserStack Subscription?
Sometimes things just don't work. If the cancel button seems to be missing or you're getting an error, here are a few things to try:
- Log in on a Desktop: The cancellation process is most reliable on a desktop or laptop computer. The mobile site can sometimes be buggy.
- Clear Your Browser Cache: Old data stored in your browser can cause issues. Try clearing your cache and cookies, or use an incognito/private browsing window to log in.
- Check Your User Role: If you are part of a team or enterprise plan, you may not have the administrative rights to cancel the subscription. You might need to contact the account owner or administrator.
- Contact Support Directly: When all else fails, submitting a support ticket through their contact form is your best bet. Explain the issue you're facing, and they should be able to process the cancellation for you manually.
How Pine AI Can Help You Cancel Your BrowserStack Subscription
Tired of navigating confusing menus and dealing with retention offers? Let Pine AI handle it. We can cancel your BrowserStack subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future unwanted charges. It's that simple.
Frequently Asked Questions about BrowserStack
Can I unsubscribe from BrowserStack anytime?
Can I get a refund from BrowserStack if I forgot to cancel?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
