Mailchimp, founded back in 2001, is one of the biggest names in email marketing, helping everyone from small bloggers to large companies manage their newsletters and automated campaigns. Remember when every podcast ever, especially Serial, started with that 'Mail...kimp?' ad? Yeah, that's them. With subscription prices ranging from $13 to over $350 a month, the costs can add up fast, especially if you're not using all the features. This guide covers how to cancel on your desktop, potentially saving you up to $4200 a year. Let's get this done so you can stop worrying about another charge for a service you no longer need.
How to Cancel Mailchimp on Desktop or Laptop
Canceling a Mailchimp subscription isn't as straightforward as clicking a single button. You actually have to downgrade your account to their 'Free' plan. This process must be done through a web browser.
1 Log In to Your Mailchimp Account
First, head over to the Mailchimp website and log in. You'll need to be the account Owner or Admin to make billing changes, so make sure you're using the right credentials.
2 Navigate to Account & Billing
Click on your profile icon in the bottom-left corner of the screen. A menu will pop up. From there, select Account & billing.
3 Go to the Billing Section
On the Account page, you'll see several tabs. Click on the Billing tab to view your current plan details and payment information.
4 Change Your Plan
Look for the Change Plan or Manage Plan button. Mailchimp's process is a bit weird; you don't just click a 'cancel' button. Instead, you have to downgrade your plan.
5 Select the Free Plan
You will be shown all available plans. To cancel your paid subscription, you need to select the Free plan. This effectively stops all future payments.
6 Confirm the Downgrade
Follow the on-screen prompts to confirm your decision. Mailchimp will likely ask for feedback on why you're leaving. Once you confirm, your paid plan will be set to cancel at the end of your current billing cycle. You can use the paid features until then.
How to Cancel Mailchimp on iPhone (iOS)
Mailchimp doesn't manage its subscriptions through Apple, so you won't find it in your iPhone's 'Subscriptions' list. You have to use a web browser on your phone to cancel.
1 Open a Web Browser
You cannot cancel your Mailchimp subscription through the iOS app or the App Store. Open Safari or any other web browser on your iPhone.
2 Log In to the Mailchimp Website
Navigate to the Mailchimp login page and sign in to your account. You might have to pinch and zoom a bit, as the site is optimized for desktop.
3 Access Your Account Settings
Tap your profile icon, which is usually in the bottom-left corner. From the menu that appears, tap on Account & billing.
4 Find the Billing Page
Once in your account section, tap the Billing tab. This will show you your current subscription details.
5 Downgrade to the Free Plan
Tap the Change Plan button. You'll be presented with the plan options. Select the Free plan to stop your paid subscription. Confirm your choice to finalize the cancellation.
How to Cancel Mailchimp on Android
Just like with iOS, you can't cancel through the Google Play Store. The only way to stop your subscription is by logging into the Mailchimp website on a browser.
1 Use a Web Browser
The Mailchimp Android app does not have an option to cancel your subscription. You must use a web browser like Chrome to do it.
2 Sign In to Your Mailchimp Account
Go to the official Mailchimp website in your browser and log in with your account credentials. Make sure you have admin access.
3 Go to Account & Billing
Tap your profile icon located in the bottom-left of the page. In the pop-up menu, select the Account & billing option.
4 Open the Billing Tab
On the account management page, tap on the Billing tab to see your plan information.
5 Switch to the Free Plan
Find and tap the Change Plan button. From the list of available plans, choose the Free plan. This is Mailchimp's way of letting you 'cancel' while keeping your account data. Confirm the change to stop future payments.
Before You Cancel: What You Should Know
- Data and Contacts: When you downgrade to the Free plan, your account remains active, but you'll be subject to the Free plan's limitations (e.g., fewer contacts, fewer email sends). If you permanently delete your account, all your campaigns, reports, and contact lists will be gone forever. It's a good idea to export your contacts first.
- Refunds: Mailchimp's policy is pretty strict. They do not offer refunds on monthly plans or for unused credits, even if you cancel right after a payment. You get to use the service until the end of the billing period you paid for.
- Pausing Your Plan: If you just need a break, Mailchimp allows you to pause your plan for up to three months. This stops billing temporarily without forcing you to downgrade. You can find this option in the Billing section of your account settings.
Having Trouble Cancelling Your Mailchimp Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to check:
- Are you the Account Owner? Only users with Owner or Admin permissions can make changes to billing. If you're a lower-level user, you won't even see the option.
- Use a Desktop Computer: The cancellation process is much smoother on a desktop browser. The mobile website can be clunky and sometimes buttons don't respond properly.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private window to log in and cancel.
- Contact Support Directly: If all else fails, you'll have to contact their support team. Be prepared to explain that the self-service option isn't working for you and you need them to manually process the downgrade to the Free plan.
Subscription Plans and Pricing (2025)
| Plan | Starting Price (per month) | Key Features |
|---|---|---|
| Free | $0 | Up to 500 contacts, 1,000 email sends, basic templates. |
| Essentials | $13 | Starts at 500 contacts, 5,000 email sends, A/B testing, email scheduling. |
| Standard | $20 | Starts at 500 contacts, 6,000 email sends, customer journey automation, predictive segmentation. |
| Premium | $350 | Starts at 10,000 contacts, 150,000 email sends, advanced segmentation, phone & priority support. |
How Pine AI Can Help You Cancel Your Mailchimp Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can manage the entire cancellation process for you, saving you time and preventing any accidental future charges. It's fast, secure, and completely hassle-free.
Frequently Asked Questions about Mailchimp
Can I unsubscribe from Mailchimp anytime?
Can I get a refund from Mailchimp if I forgot to cancel?
How do I know my Mailchimp subscription is cancelled?
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What else should I know before I cancel my Mailchimp subscription?
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How does Pine AI work with Mailchimp to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
