Mailchimp, established in 2001, is the gorilla of email marketing, but those fees bite. Plans range from $13 to over $350 monthly. Cancel on iOS, Android, or desktop to save up to $350/mo. Visit Mailchimp. Trustpilot data shows a rough 1.4-star rating, with users venting about "random account bans" and "billing glitches." It feels like the Ticketmaster drama but for newsletters. With recent price hikes following the Intuit takeover, complaints are piling up. Maybe you just want to switch to a simpler tool. Here is how to cut the cord.
How to Cancel Mailchimp on Desktop or Laptop
Most users manage their subscription here since the mobile app has limited billing features. It is the most reliable way to ensure the account is actually gone.
1 Log In and Go to Profile
Head to the Mailchimp website and log in. Click your profile icon in the bottom left corner. It is easy to miss if you are looking at the top navigation bar.
2 Access Account & Billing
Select Account & Billing from the menu. If you do not see this option, you might not be the account Owner. Only the Owner can delete the account.
3 Navigate to Settings
Click the Settings dropdown menu and select Pause or delete account. They hide this pretty deep in the menu structure.
4 Permanently Delete Account
Choose Permanently delete this account and click Continue. You will likely have to fill out a survey and enter your password again to confirm. Once you click that final delete button, your data is toast.
How to Cancel Mailchimp on iPhone (iOS)
If you subscribed through the App Store, you must cancel through Apple. Deleting the app does absolutely nothing to stop the billing.
1 Open Settings
Tap the Settings app on your iPhone home screen. Do not open the Mailchimp app itself; you cannot cancel inside it if you paid via Apple.
2 Tap Your Name
Tap your Apple ID name at the very top of the Settings menu.
3 Select Subscriptions
Tap Subscriptions. Wait a second for the list to load.
4 Cancel Mailchimp
Find Mailchimp in the list. Tap Cancel Subscription. If you do not see it here, you probably signed up on their website directly.
How to Cancel Mailchimp on Android
Similar to iOS, this only works if you paid via Google Play. If you paid with a credit card on their site, use the desktop method.
1 Open Google Play Store
Launch the Google Play Store app on your device.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions and then tap Subscriptions.
4 Cancel Subscription
Select Mailchimp from the list and tap Cancel subscription. Follow the on-screen instructions to confirm.
What is Mailchimp Cancellation Policy
Mailchimp is strict. They generally do not offer refunds. Period. If you cancel halfway through your billing cycle, you lose access immediately in some cases, or the account closes at the end of the cycle depending on your plan type. Pay-as-you-go credits? Those expire and are non-refundable. It is a common complaint on the Better Business Bureau that users get charged for an extra month because they cancelled a day late. Make sure you cancel at least 24 hours before your renewal date to be safe.
Before You Cancel Mailchimp: What You Should Know
Once you delete your account, your data is gone forever. There is no "undo" button.
- Export Your Audience: Download your CSV files before you hit delete.
- Pause Instead: You can pause billing twice a year if you just need a break.
- Integrations Break: Any forms or API connections on your website will stop working immediately.
- No Refunds: Did we mention they keep your money? Because they do.
Having Trouble Cancelling Your Mailchimp Subscription?
Stuck in a loop? You are not alone. Here are a few reasons why you might be struggling:
- You are not the Owner: Only the primary account holder can delete the account. Admins cannot do it.
- Outstanding Balance: You cannot close an account that owes them money. You have to pay up to leave.
- Third-Party Billing: If you bought via a partner or app store, the website settings might just redirect you elsewhere.
- Browser Issues: Try clearing your cache or using Incognito mode. The site gets buggy sometimes.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (Starts At) | Details |
|---|---|---|
| Free | $0 | Limited to 500 contacts, 1,000 sends/mo. Includes ads. |
| Essentials | ~$13 | Removes branding, adds scheduling and A/B testing. |
| Standard | ~$20 | Adds behavioral targeting and custom templates. |
| Premium | ~$350 | Advanced segmentation, multivariate testing, phone support. |
How Pine AI Can Help You Cancel Your Mailchimp Subscription
With the creator economy shifting and prices rising, cancelling Mailchimp is a smart move for many in 2025. Pine AI makes it effortless.
Step 1: Let's get started to cancel Mailchimp Simply tell us you want to cancel Mailchimp. We will ask for a few account details to locate your subscription securely.
Step 2: Pine gets to work We navigate the confusing menus, handle the "pause instead" pop-ups, and ensure the cancellation is processed correctly. We do not just suggest it; we finish it.
Step 3: You're free from Mailchimp The payments stop and you get your budget back. No retention offers, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Mailchimp
Can I unsubscribe from Mailchimp anytime?
Can I get a refund from Mailchimp if I forgot to cancel?
How do I know my Mailchimp subscription is cancelled?
How long does it take for Mailchimp to cancel?
What else should I know before I cancel my Mailchimp subscription?
How do I raise a complaint to Mailchimp?
How does Pine AI work with Mailchimp to cancel my subscription?
