So, you're ready to cancel your Box subscription. Founded in 2005, Box became a big name in cloud storage, especially for businesses. But maybe the service isn't what you need anymore, or you're just tired of seeing that charge on your statement. With plans ranging from $14 to over $42 a month, you can save up to $120 or more a year by cancelling. This guide covers how to cancel on desktop, iOS, and Android. We'll help you get it done without the headache, because let's be real, everyone's trying to declutter their digital life these days, and that includes subscriptions you don't use.
How to Cancel Box on Desktop or Laptop
This is the most common way to cancel, especially if you signed up directly through the Box website. It's usually the most reliable method.
1 Log In to Your Account
First, head over to the Box website and sign in to your account. This has to be the account that holds the subscription, not just a collaborator account.
2 Navigate to Account Settings
Once you're in, click your profile icon or initial in the top-right corner of the page. A dropdown menu will appear. Select Account Settings from this menu.
3 Find the Billing Section
On the Account Settings page, look for a tab or link labeled Billing. Click on it. This is where all your subscription and payment information is stored. Sometimes it feels a bit hidden.
4 Locate the Cancel Option
In the Billing section, you should see details about your current plan. Look for a link or button that says Cancel Account or Change Plan. It's often a small link at the bottom of the plan details.
5 Follow the Prompts and Confirm
Box will likely ask you why you're leaving and might offer you a different plan. Just proceed with the cancellation. You'll need to click through a few confirmation screens. Make sure you get to a final page that says your subscription has been successfully canceled.
How to Cancel Box on iPhone (iOS)
If you subscribed to Box through the App Store, you can't cancel on the Box website. You have to manage it through your Apple account.
1 Open the Settings App
Find and tap the gray gear icon for Settings on your iPhone's home screen.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Go to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Select Box
Scroll through the list until you find the Box subscription. Tap on it to open the management screen.
5 Cancel the Subscription
Tap the Cancel Subscription button (it's usually red). You'll be asked to confirm your choice. Once confirmed, your subscription will be set to expire at the end of the current billing period.
How to Cancel Box on Android
For subscriptions made via the Google Play Store, you must cancel through Google. The Box website or app won't have the option.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Make sure you're signed into the Google account you used to subscribe.
2 Access Your Profile Menu
Tap on your profile icon or initial in the top-right corner of the screen.
3 Navigate to Subscriptions
In the menu that pops up, select Payments & subscriptions, and then tap on Subscriptions.
4 Locate the Box Subscription
You'll see a list of all your subscriptions managed by Google Play. Find Box in this list and tap on it.
5 Cancel Your Subscription
At the bottom of the screen, tap the Cancel subscription button. Follow the on-screen instructions to confirm the cancellation. Your access will continue until the end of the current billing cycle.
Cancel Box by Phone or Support Ticket
If you're on a Business or Enterprise plan, you might need to contact support directly. For personal plans, this is usually not necessary.
- Submit a Support Ticket: Visit the Box Support page and submit a request for cancellation. You'll need to log in to verify your account.
- Phone Support: You can call Box support at 1-877-729-4269. Be prepared with your account information. Phone support is typically geared towards business customers, so hold times can vary.
Before You Cancel: What You Should Know
- Data Access: When you cancel a paid plan, your account is typically downgraded to a free Personal plan. The storage limit for a free plan is 10 GB. If you have more data than that, you risk losing access to files until you get below the limit. Download everything important first.
- Refund Policy: Box does not offer refunds for subscription fees already paid. When you cancel, your subscription remains active until the end of the current billing cycle. Don't expect any prorated refunds.
- Pausing Subscriptions: Box does not have an option to pause your subscription. You can either have an active plan or cancel it.
Having Trouble Cancelling Your Box Subscription?
It can be frustrating when the cancel button seems to be missing. Here are a few things to check:
- Third-Party Billing: Did you sign up through Apple or Google Play? If so, you must cancel through their respective subscription management pages, not on the Box website.
- Business Account Admin: If your account is part of a larger business plan, you likely don't have the permissions to cancel it. You'll need to contact your organization's Box administrator.
- Try a Different Browser: Sometimes, browser extensions or cache issues can cause problems. Try canceling from a different web browser or using an incognito/private window.
- Contact Support Directly: If all else fails, submitting a support ticket through the Box website is your best bet. They can process the cancellation for you, though it might take a day or two.
Subscription Plans and Pricing (2025)
| Plan Name | Price (per month) | Storage | Key Features |
|---|---|---|---|
| Personal (Free) | $0 | 10 GB | Secure file storage, 250 MB file upload limit |
| Personal Pro | $14 | 100 GB | 5 GB file upload limit, version history |
| Business Starter | $7 / user | 100 GB | Collaboration for teams (3-10 users) |
| Business | $20 / user | Unlimited | Advanced security, unlimited users |
| Business Plus | $30 / user | Unlimited | External collaboration, content lifecycle management |
| Enterprise | $40 / user | Unlimited | Advanced content protection, workflow automation |
How Pine AI Can Help You Cancel Your Box Subscription
Tired of navigating confusing menus? Let Pine AI handle it. We can cancel your Box subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing future charges. It's that simple.
Frequently Asked Questions about Box
Can I unsubscribe from Box anytime?
Can I get a refund from Box if I forgot to cancel?
How do I know my Box subscription is cancelled?
How long does it take for Box to cancel?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
