Box, established in 2005, offers cloud content management and file sharing services. Subscription pricing ranges from $14 to over $47 per user monthly. It is available on iOS, Android, and desktop platforms. You could save up to $564 annually by cancelling. Visit Box. With the current "Return to Office" mandates trending, you might not need that extra remote storage anymore. Trustpilot data shows a poor 2.1-star rating, while Pissed Consumer reports over 50 total complaints in the last 3 years. Users frequently cite "poor customer service" and "incorrect billing amount" as major headaches. If you are tired of price hikes or unexpected charges, here is how to cancel.
How to Cancel Box on Desktop or Laptop
This is the most reliable way to cancel. The mobile apps often just redirect you here anyway.
1 Log into Your Account
Go to Box.com and sign in. You must be the Administrator to do this. If you are just a user, you cannot cancel the org.
2 Access Admin Console
Click your profile icon in the top right corner. Select Admin Console from the dropdown menu. If you do not see this, you might be on a personal plan, so just click Account Settings instead.
3 Navigate to Billing
Click on the Enterprise Settings gear icon or the Billing tab depending on your view. It moves around sometimes.
4 Cancel Subscription
Scroll to Subscription Information. Click Cancel Subscription or Downgrade to Free. They might make you fill out a survey first. Just click through it.
How to Cancel Box on iPhone (iOS)
If you bought the plan through the App Store, you must cancel it here. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Name
Click your Apple ID name at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. Wait a second for the list to load.
4 Cancel Box
Find Box in the list. Tap it, then tap Cancel Subscription. If you do not see it, you likely signed up on their website directly.
How to Cancel Box on Android
Only works if you paid via Google Play. Otherwise, use the desktop method.
1 Open Play Store
Launch the Google Play Store app on your phone.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Cancel Box
Locate Box in the list. Tap it and select Cancel subscription. Follow the confirmation prompt.
What is Box Cancellation Policy
Box is pretty strict. Generally, there are no refunds for partial months or years. If you cancel in the middle of a billing cycle, your account stays active until the period ends. For business accounts, check your contract. Some enterprise agreements require a 30-day written notice before renewal. It is annoying, but that is how they lock you in. Users on Trustpilot often complain that auto-renewal happens without a reminder email, so set a calendar alert.
Having Trouble Cancelling Your Box Subscription?
Struggling to find the button? You are not alone.
- Check your role: Only the primary Admin can cancel business accounts. Co-admins cannot do it.
- Third-party billing: If you pay via iTunes, Google, or a reseller (like AT&T or a managed service provider), Box support cannot help you. You must cancel through that third party.
- Browser issues: Try Incognito mode. Sometimes their pop-up surveys block the cancellation flow on standard browsers.
- Downgrade first: Sometimes you have to remove extra licenses (seats) before the system lets you cancel the whole plan.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (User/Mo) | Details |
|---|---|---|
| Personal Pro | ~$14.00 | 100GB storage, 5GB upload limit |
| Business Starter | ~$7.00 | 100GB storage, 3-10 users max |
| Business | ~$20.00 | Unlimited storage, unlimited users |
| Business Plus | ~$33.00 | Adds external collab & advanced admin |
| Enterprise | ~$47.00 | Advanced content protection & workflow |
Prices are approximate and based on monthly billing. Annual commitments are cheaper but harder to cancel.
How Pine AI Can Help You Cancel Your Box Subscription
With cloud storage prices creeping up and "subscription fatigue" trending in 2025, it is the perfect time to cut costs. Pine AI makes it effortless.
Step 1: Let's get started to cancel Box Just tell us you want to quit Box. We will ask for a few basic account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing admin consoles, wait on hold, and handle the awkward retention tactics so you don't have to. We don't just suggest it; we finish it.
Step 3: You're free from Box The payments stop and you get your budget back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Box
Can I unsubscribe from Box anytime?
Can I get a refund from Box if I forgot to cancel?
How do I know my Box subscription is cancelled?
How long does it take for Box to cancel?
What else should I know before I cancel my Box subscription?
How do I raise a complaint to Box?
How does Pine AI work with Box to cancel my subscription?
