Complain About Trello - File a Complaint Today

Getting in touch with a real person at Trello can feel impossible, but here are the official channels. Your best bet is to be persistent and use the method that best fits your problem.

Good luck getting a quick reply. It's a waiting game, and free users are definitely at the bottom of the list.

• Be incredibly specific in your support ticket. Include board URLs, card links, and screenshots.
• If you have a paid plan, mention it right away. Paid users get priority support.
• Use a clear, direct subject line like "Billing Error on Invoice #12345" or "Feature Not Working on Board XYZ".
• Always follow up on the same ticket instead of creating a new one. This keeps the history in one place.

If Trello support is giving you the runaround, it's time to escalate. Your first step inside Trello is to reply to your ticket and ask for it to be escalated to a senior support agent or manager. If that goes nowhere, your next move is external.

Your best option is filing a formal complaint against Trello's parent company, Atlassian, with the Better Business Bureau (BBB). You can do this on the BBB website. The BBB forwards your complaint to the company, and Atlassian, which has an A+ rating, is very likely to respond to maintain it. Filing with the BBB often gets a response, but prepare to wait. It is a formal process, not an instant chat.

Subject: Formal Complaint: Unresolved Issue with Trello Account [[Your Email/Account ID]]

I am writing again after my initial support request (Ticket #[[Your Ticket Number]]) on [[Date]] has not been resolved.

My issue is [[Clearly describe the problem, e.g., I was incorrectly billed for a premium subscription on my personal account]]. This has been a significant inconvenience, and frankly, the lack of a clear resolution from your support team is frustrating.

To fix this, I require you to [[State the specific action, e.g., process a full refund of $XX.XX and confirm my account is downgraded to the free plan]].

If this is not resolved within 3 business days, I will have to escalate this by filing a complaint with the Better Business Bureau and disputing the charge with my credit card provider.

Thank you for your attention to this matter.

[[Your Name]]

• Use the magic words. In your support ticket reply, specifically state, "I would like to escalate this ticket to a manager." This phrase can sometimes get your issue out of the general queue.
• Link your public and private complaints. If you complain on Twitter, reference your support ticket number. It shows them you've already tried the proper channels.
• Do their work for them. A user on the Atlassian community forum said they got a faster response by listing every single troubleshooting step they had already taken. It proves you've done your homework and stops them from giving you a generic "clear your cache" reply.
• Get it in writing. Always ask for a written confirmation of any changes, refunds, or resolutions.

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