Complain About Hostinger - learn how to file a complaint

Hostinger famously does not offer phone support, which is a huge pain. They push everyone towards their online channels, so you have to be prepared to type. Here are the official ways to get in touch.

Immediate to 24 hours, but getting a real solution can feel like an eternity.

• Be logged into your account before you even start a chat.
• Have your domain name, invoice numbers, and account email ready to go.
• Use clear, simple language. Avoid long, rambling paragraphs.
• Take screenshots of the error or billing issue before you contact them.

If you're getting stonewalled by the first line of support, it's time to escalate. Don't just give up.

Internal Escalation

First, try asking to speak with a 'Customer Success Manager' or a 'supervisor' in the live chat. Use the phrase 'I would like to file a formal complaint' to get your issue routed to a different team that has more authority to issue refunds or fix complex problems.

External Escalation Bodies

If that doesn't work, take it outside.

• Better Business Bureau (BBB): You can file a complaint on the BBB website. It's a public record, and companies often respond to protect their image. The BBB works, but given Hostinger's 'F' rating, prepare to wait. They aren't known for quick resolutions there.
• ICANN: If your complaint is specifically about a domain name registration (like .com, .net, .org), you can file a complaint with ICANN, the organization that governs domains. This is for serious issues like domain hijacking or improper registration practices.
• Credit Card Chargeback: This should be your last resort. If you paid for a service you didn't receive or were billed incorrectly, you can contact your credit card company to dispute the charge. Be aware that Hostinger will likely suspend your account if you do this.

Subject: Urgent: Unresolved Issue with Account [[Your Email/Domain]] - Complaint [[Reference # if you have one]]

I'm writing again after my live chat on [[Date]] failed to resolve a critical issue with my hosting service.

My website, [[Your Website URL]], has been experiencing intermittent downtime for the past week, directly impacting my business. Despite being told the server issue was fixed, it continues to happen. Frankly, this is unacceptable for a paid hosting service, and the time I've wasted trying to get it fixed is incredibly frustrating.

To resolve this, I require you to either move my site to a stable server immediately or provide a pro-rated refund for this month's service. I also need written confirmation that the underlying problem has been permanently fixed.

Please be aware that if this is not resolved within 48 hours, I will be forced to migrate my services and will share my experience on public review platforms. I will also be initiating a chargeback for services not rendered.

Thank you for your immediate attention to this matter.

[[Your Name]]

• Use the magic words. Start your chat by saying, 'I need to file a formal complaint.' This often gets you past the first-tier support agents faster.
• End the chat and restart. If you get an agent who is clearly unhelpful or just reading from a script, politely end the conversation and start a new one. You might get someone more experienced.
• Quote their own terms. A user on Reddit mentioned they got a refund by directly quoting Hostinger's own Uptime Guarantee from their Terms of Service. They couldn't argue with their own policy.
• Always get a transcript. Before you close the chat window, make sure you request a full transcript of the conversation be sent to your email. You'll need it for proof later.

Tired of waiting in a chat queue only to be told to 'clear your cache' for the tenth time? Sound familiar? Getting a straight answer from Hostinger can feel like a full-time job. You have better things to do than stare at a chat window waiting for a reply that might not even solve your problem. No joke.

Let Pine AI handle the annoying part. We deal with the back-and-forth, the repetitive questions, and the long waits so you don't have to. It's the perfect way to handle the hassle without losing your sanity. We'll manage the complaint process and keep pushing for the resolution you deserve.