Complain About Hostinger - File a Complaint Today

Getting in touch with a real person at Hostinger can feel like a mission. They intentionally make it hard to find a phone number, pushing everyone towards their online systems. Here’s how to navigate it.

Immediate to 15 minutes for a chat response, but honestly, that's just to get the first reply. The actual fix can take hours of back and forth.

• Be Logged In First: Don't even try to contact them without being logged into your hPanel. It's the first thing they'll ask.
• Have Details Ready: Know your primary domain, the specific service you have an issue with (e.g., 'Premium Web Hosting'), and any invoice numbers.
• Use Simple Language: Avoid overly technical jargon unless necessary. Clearly state your problem in the first sentence.
• Attach Screenshots: A picture of the error or billing issue is worth a thousand words and stops them from claiming they can't see the problem.

If the front-line support agent is giving you the runaround, it's time to escalate. Don't waste hours with someone who can't or won't help.

Your first step should be to ask the chat or email support agent to escalate your ticket to a manager or a senior technician. Use a phrase like, "I've explained the issue, and we aren't making progress. Please escalate this ticket to your supervisor."

If that fails, your best external option is the Better Business Bureau (BBB). Filing a complaint on the BBB website is free and public. Hostinger, despite its F rating, does respond to BBB complaints to manage its public profile. The BBB acts as a mediator, and while they can't force a resolution, the public pressure often works. Be prepared to wait, though. The BBB process can take a few weeks, but a company usually responds after the first or second reminder from the Bureau.

Subject: Formal Complaint Regarding Unresolved Issue on Account [[Your Email or Domain]]

To Whom It May Concern,

I am writing again to resolve an issue with my hosting service. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

My specific problem is [[Clearly describe your issue, e.g., 'I was incorrectly billed $XX.XX on invoice #YYYYY for a service I had already cancelled,' or 'My website, example.com, has been experiencing severe downtime for the past 48 hours.']]. This has been incredibly disruptive and has wasted a significant amount of my time trying to get it fixed.

To resolve this, I require you to [[State your desired outcome clearly, e.g., 'issue a full refund of $XX.XX to my original payment method,' or 'identify and fix the server issue and provide a credit for the downtime.']].

Please be aware that if this is not resolved within the next 72 hours, I will be filing a formal complaint with the Better Business Bureau and exploring other consumer protection options.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for the Transcript. At the end of every live chat, request that a full transcript be emailed to you. This is your proof of what was said and promised.
• End the Chat and Start Over. If you get a support agent who is clearly unhelpful or just pasting script responses, don't waste your time. Politely end the chat and start a new one. You'll likely get a different person.
• Mention the BBB. One user on a forum mentioned that the support agent's tone changed completely once they casually asked, "What's the best way to reference this chat ID in my BBB complaint?" It can sometimes signal that you're serious.
• Use Their Own Language. If their terms of service promise something (like an uptime guarantee), quote it directly in your complaint.

Tired of waiting in a chat queue only to get a support agent who sends you a link to a help article? Sound familiar? You explain the problem, they ask for details you just gave them, and the cycle repeats. It's exhausting.

Let Pine AI handle it. We navigate the frustrating support systems for you. No more staring at a chat window waiting for a reply or re-explaining your issue to three different people. We manage the persistent follow-ups and tedious conversations to get your complaint handled. It just saves your sanity. No joke.