Complain About Bumble - File a Complaint Today

Best ways to complain to Bumble

Days to never, honestly. But here's the official breakdown.

Tips to Get a Quicker Response from a Complaint

• Be incredibly specific in your first message. Include your user ID, dates, and any transaction numbers.
• Attach screenshots. A picture of the error or the unfair ban notice is worth a thousand words.
• If you get ignored, post your issue publicly on X/Twitter and tag @BumbleSupport. Companies hate bad press.
• Use a clear, direct subject line in the contact form, like "Unfair Account Ban" or "Incorrect Subscription Charge."

If Bumble gives you the silent treatment, take it to the Better Business Bureau (BBB). Bumble is an accredited business and they tend to respond to complaints filed there to maintain their rating. It's not instant, but it forces them to give a formal answer. Just be prepared to wait a bit, the BBB process can take a few weeks. You have to file your complaint through the BBB website, and they'll forward it to Bumble for a response. You must try contacting Bumble first, as the BBB will ask if you've already attempted to resolve it directly.

Subject: Formal Complaint: Unresolved Issue with Account [[Your User ID or Email]]

I am writing again to resolve an issue I first reported on [[Date]]. Despite my previous attempts to contact support, my problem remains completely unresolved.

On [[Date of incident]], my account was [[briefly describe the problem, e.g., 'blocked without any valid reason' or 'incorrectly charged $XX.XX for a subscription I did not authorize']]. This has been incredibly frustrating, and the lack of a clear response from your team is disappointing.

To resolve this, I require you to [[state your demand, e.g., 'immediately reinstate my account' or 'issue a full refund of $XX.XX']]. Please confirm in writing that this has been completed.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• When you fill out their contact form, ask for the ticket or reference number in your message. It makes it easier to follow up.
• Don't accept a generic, copy-pasted response. Reply to it immediately and ask for your case to be escalated to a senior support member or a manager.
• A user on Reddit mentioned they only got their account unbanned after messaging Bumble Support on Twitter every day for a week. Persistence can pay off.
• Keep everything. Screenshot your profile, the issue, your sent messages, everything. You'll need it if you have to escalate.

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