Complain About Parallels - File a Complaint Today

Getting in touch with Parallels can feel like they don't want you to. They heavily guide users towards self-help articles, but if you need to speak with a person, here are the official channels.

Immediate to 72 hours, but honestly, it often feels longer.

• Be Hyper-Specific: Instead of "it's not working," provide your macOS version, Mac model (e.g., M2 MacBook Air), and the exact error message.
• Use Your Business Account: If your license is through work, use the business support portal. It gets prioritized.
• Have Details Ready: Prepare your license key and Parallels account email before you contact them.
• Go Public: If you get no response in 48 hours, post your ticket number on their X (Twitter) feed.

If your support tickets are being ignored or closed without a resolution, it's time to escalate. Your best bet in the US is to file a formal complaint with the Better Business Bureau (BBB). Parallels is a BBB accredited business, which means they've committed to responding to complaints filed through the organization.

To start, go to the BBB website, search for Parallels, Inc. based in Renton, WA, and fill out the complaint form. You'll need to describe the issue and the resolution you're seeking. The BBB then forwards this to the company and asks for a response, usually within 14 days. The BBB process works, but prepare to wait. Looking at their history, Parallels usually responds, but a resolution isn't always guaranteed on the first try.

Subject: Urgent: Unresolved Issue with License [[License Key]] / Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my Parallels subscription. This is my second attempt to contact support regarding this matter, my original ticket number is [[Ticket #]], which I submitted on [[Date]].

My problem remains unsolved. Specifically, [[Clearly describe your problem, e.g., I was charged for a subscription renewal on [[Date]] for [[$Amount]] even though I had disabled auto-renewal in my account settings.]]

Having to spend my time chasing this down has been incredibly frustrating, as the software is critical for my work. This is not the service I expected.

To resolve this, I require you to [[State your desired outcome clearly, e.g., process a full refund for the incorrect charge of [[$Amount]] to my original payment method.]]

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that users have found helpful:

• Ask for a Senior Technician Immediately: If you're on a chat or get an initial email response that is clearly a script, politely ask for your case to be escalated to a senior technician or support manager.
• Attach Everything Upfront: Don't wait for them to ask. In your very first ticket, attach screenshots of the error, screen recordings of the issue happening, and any relevant log files. This can cut down the back-and-forth significantly.
• Reference Their Own Forum: One user on Reddit mentioned they got traction by linking to a thread on Parallels' own community forum where other users were reporting the exact same bug. It shows you've done your homework and that it's not an isolated issue.

Tired of navigating Parallels' support maze just to submit a ticket that might get ignored? It's a common story. You follow all the steps, write out a detailed explanation of your problem, and then... silence. Or worse, a generic reply that doesn't even address your issue. Sound familiar? Instead of wasting your time sending follow-up emails or trying to get a real person on chat, let Pine AI handle it. We manage the persistent follow-ups and deal with the pushback for you. No more refreshing your inbox hoping for a useful response. What a headache.