Complain About Codero - File a Complaint Today

When your website is down or you've been overbilled, you need a direct line of contact. Here are the best ways to reach Codero, ranked by what they're best for.

Getting a response can feel like a lottery. Some get instant help, others wait for days.

• Have your info ready. Don't make them wait. Have your account number, server ID, domain name, and any relevant ticket numbers on hand before you call or chat.
• Call during their off-peak hours. Try calling late at night or very early in the morning (US time) to potentially skip the long daytime queues.
• Be specific. Instead of saying "my website is broken," say "I'm getting a 502 Bad Gateway error on my primary domain since 3:00 PM CST."
• Stay calm but firm. Losing your cool usually gets you nowhere. Be polite but persistent about the resolution you need.

If the first-line support agent isn't helping, it's time to escalate. Don't hang up and try again, you'll just start over.

Internal Escalation

First, ask the support agent to escalate your ticket to a Tier 2/Tier 3 technician or a support manager. Use clear language: "I understand this may be outside your control, but my issue is not resolved. Please escalate this to your supervisor."

External Escalation

If Codero still won't resolve your issue, take it public. The Better Business Bureau (BBB) is your next best step.

• Better Business Bureau (BBB): You can file a complaint online at BBB.org. It's free and relatively straightforward. Codero, like most businesses, will likely respond to a BBB complaint to protect its rating. The process can take a few weeks, but it forces the company to provide a formal, public response to your issue.

Subject: Formal Complaint Regarding Unresolved Issue on Account [[Your Account #]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my service. This is my third attempt to get help regarding [[briefly describe the problem, e.g., incorrect billing, persistent server downtime]] on my account, [[Your Account #]]. My previous ticket number on this matter is [[Ticket #]], which was opened on [[Date]].

The problem is [[Explain the issue clearly and concisely]]. On [[Date of incident]], [[describe what happened]]. This has been incredibly disruptive to my business, causing [[mention the specific inconvenience, e.g., lost sales, client complaints]].

Frankly, the lack of resolution so far has been very disappointing. To resolve this matter, I require that you [[state your specific demand, e.g., issue a full refund of $XX.XX, provide a credit for the downtime, fix the technical issue permanently]].

Please be aware that if this issue is not resolved within the next 72 hours, my next step will be to file a formal complaint with the Better Business Bureau.

I expect a confirmation that this has been received and a clear timeline for resolution.

Thank you for your prompt attention to this matter,

[[Your Name]]

• Ask for a ticket number every time. Whether you're on the phone or live chat, always ask for a reference or ticket number. It's your proof.
• Use keywords in your complaint. When submitting a ticket, use words like "outage," "billing error," or "security vulnerability." These are often flagged for higher priority.
• Reference their Service Level Agreement (SLA). If you're experiencing downtime, check their SLA. Mentioning that they are in breach of their own agreement can sometimes light a fire under them.
• Take screenshots. A picture of an error message or a billing statement is undeniable proof. Attach it to your ticket or email.
• One user on a web hosting forum mentioned they got a faster response by sending their complaint to Codero's sales email address. Sales teams are incentivized to respond quickly and can sometimes route you to the right person faster than the general support queue.

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