Complain About CodePen - learn how to file a complaint

Trying to find a phone number or live chat for CodePen is a waste of time, they don't exist. Your options are limited, which is part of the frustration.

Honestly, it's a total guess. Response times are all over the place, if you even get one.

• Be hyper-specific in the support form. Include your username, the email associated with the account, and direct links to any Pens with issues.
• If you're a PRO user, mention it. Paid accounts usually get looked at first.
• Keep your message short and to the point. A wall of text is easier to ignore.
• Take a screenshot of your submitted ticket for your records.

If CodePen is giving you the silent treatment, you do have options. Don't just give up.

File a Credit Card Chargeback

For any billing disputes, like being charged after you canceled, a chargeback is your most powerful tool. Contact your bank or credit card company and dispute the charge for 'services not rendered' or 'incorrect charge'. CodePen has to respond to the bank. This works, but prepare your evidence, like that screenshot of your support ticket.

Complain to Your State's Attorney General

This is a more formal step, but it's an option for deceptive practices. You can file a consumer complaint with the Attorney General's office in your state. It's a slower process, but it creates an official record of your complaint against the company.

Subject: Urgent: Unresolved Issue with Account [[Your Username]]

Hi there,

I am writing again to resolve an issue with my account, [[Your Username]]. My previous support request sent on [[Date]] has not been addressed, and the problem remains.

On [[Date of incident]], [[describe your problem clearly, e.g., I was incorrectly charged $XX for a PRO plan after I had already canceled my subscription]]. Trying to get this fixed through your support form without a response has been incredibly frustrating and time-consuming.

To resolve this, I require you to [[state your desired outcome, e.g., process a full refund for the incorrect charge and provide written confirmation that my account is canceled and will not be billed again]].

Please find attached a screenshot of the error and my original cancellation notice.

If I do not receive a satisfactory response within 72 hours, my next step will be to file a chargeback with my credit card company for the incorrect charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use Keywords in Your Ticket: Start your support ticket subject line with clear terms like "Billing Dispute" or "Account Access Issue." It helps route the ticket, assuming anyone is looking.
• Reference Your Ticket Number Publicly: If you resort to tweeting at them, politely include your ticket number. It shows you've followed the process and makes it easier for them to look up your case.
• Keep It All in One Thread: If you submit a second ticket, reference the first one. Don't start a bunch of separate conversations. It just creates more confusion.
• A Reddit user mentioned this trick: They found that describing their issue as a potential "security vulnerability" in the support form got a much faster response than when they just called it a "bug." Use that information wisely.

Tired of sending your support request into the CodePen void and hearing nothing back? Sound familiar? It's maddening when you have a real problem, especially a billing one, and the company just ignores you. No joke.

Instead of waiting weeks or refreshing your email hoping for a reply that may never come, let Pine AI handle it. We manage the follow-ups and the persistent nudges on your behalf. We'll keep at it so you don't have to. Let us deal with the corporate silence so you can get back to actually coding.