Complain About Vistaprint - File a Complaint Today

Getting a response can feel like a lifetime, especially when you're on a deadline.

• Call first thing in the morning on a weekday to avoid the lunch rush and end-of-day queues.
• Have your order number and account email ready before you contact them.
• Use clear and simple language. Instead of 'the kerning is off,' say 'the letters are too close together.'
• Take clear photos of the issue. A picture of a blurry logo is worth a thousand words.

If customer service gives you the runaround, it's time to escalate. Don't just give up. Your first step should be asking for a supervisor on the phone or chat. If that goes nowhere, take it outside the company.

Your best bet in the US is filing a formal complaint with the Better Business Bureau (BBB). It's a free and surprisingly effective tool. Vistaprint holds a BBB accreditation, which means they've committed to responding to complaints filed through the platform. You just fill out a form on the BBB website, and they handle forwarding it to a corporate contact at Vistaprint. Be prepared to wait, though. Vistaprint usually responds, but it can take a week or two before you see a proposed resolution.

Subject: Urgent: Formal Complaint Regarding Order #[Your Order Number]

Hello,

I am writing again to resolve an issue with my recent order, #[Your Order Number]. My previous attempt to fix this with customer support on [Date] was unsuccessful.

The items I received are not acceptable. The business cards are noticeably blurry, and the colors are much darker than the design file I uploaded. Frankly, it's been incredibly frustrating to spend money on a professional product and receive something I cannot use for my business.

This has caused a significant inconvenience as I now have to delay a networking event.

To resolve this, I require a full reprint of my order with the quality issues corrected, sent via express shipping at your cost. If a quality reprint isn't possible, I expect a full refund of [$Amount] to my original payment method.

If I don't receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and post a review with photos of the product quality.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for the 'Customer Escalation Team'. When you call, don't just ask for a manager. Using this specific phrase can sometimes get you to a more empowered agent faster.
• Reference a competitor. Casually mentioning that you're considering taking your next big order to Moo or GotPrint can sometimes light a fire under them.
• Post on their social media with a picture. A public Tweet or Facebook post showing your blurry business cards and tagging @Vistaprint is hard for them to ignore. One user on Reddit said this got them a response in under an hour after their emails were ignored for three days.
• Request a written confirmation. Whatever they promise you on the phone (a refund, a reprint), ask them to send a confirmation email while you're still on the line. Don't hang up until it's in your inbox.

Tired of explaining to Vistaprint support why your 'deep blue' business cards came out looking purple? Or waiting on hold forever just to track down an order that was supposed to arrive last week? Sound familiar? It's a huge time sink. Pine AI can handle the entire complaint process for you. We draft the emails, manage the follow-ups, and deal with the persistent pushback so you don't have to. No more repeating your order number five times or listening to terrible hold music. Let us handle the headache.