Vistaprint has an A+ rating from the Better Business Bureau, but customers give it a 1.1 out of 5 stars. Seriously, make it make sense. The BBB has logged 151 complaints against them in the last three years alone. It's not just you. If you're fed up with blurry business cards, late deliveries, or getting the runaround from customer service, you're in the right place. Common complaints flagged online constantly mention poor print quality and frustrating delivery issues. This guide will walk you through how to actually get your Vistaprint complaint heard and resolved.
How to File a Complaint with Vistaprint
Best ways to complain to Vistaprint
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1.866.207.4955 (Available 24/7) | Best for urgent issues like changing an order that's about to print. |
| Live Chat | Via their website (Available 24/7) | Good for getting a quick answer and having a written transcript of your conversation. |
| Contact Form | Via their website's help section | Use for non-urgent problems or when you need to attach files and photos. |
| Social Media | Tag @Vistaprint on X (Twitter) | A good option for public complaints when other methods have failed. They tend to respond faster when it's public. |
Estimated Response Times from Vistaprint After Complaining
Immediate to 30 minutes on the phone, but honestly, the hold music makes it feel like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes |
| 24 to 48 hours | |
| Chat | 2 to 15 minutes |
| Social Media | 1 to 8 hours |
Tips for a Faster Resolution
Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours. Try late at night or early in the morning (they're 24/7) to avoid long hold times.
- Use the live chat. It's often faster than the phone and you get a transcript for your records.
- Have your order number ready. Don't make them wait while you search through your emails. Have it copied and ready to paste.
- Be clear and concise. Know exactly what the problem is and what you want (e.g., a reprint, a refund) before you contact them.
How to Escalate Your Vistaprint Complaint
If you're getting nowhere with the first line of support, it's time to escalate. First, while on the phone or chat, politely but firmly ask to speak with a supervisor or manager. Explain that your issue hasn't been resolved and you need to escalate it.
If that doesn't work, take it outside the company. The Better Business Bureau (BBB) is your next best step. Vistaprint is a BBB accredited business, and they actively respond to complaints filed on the platform. You have to file your complaint through the BBB website, and they will mediate between you and the company. The BBB process is slow, but companies really hate having unresolved complaints on their public record, so it often gets a formal response you wouldn't get otherwise.
Email Template to Complain to Vistaprint
Subject: Urgent: Unresolved Issue with Order #[Your Order Number]
Hello,
I'm writing again to resolve an issue with my recent order, #[Your Order Number]. This is my second time contacting you about this, as my first attempt on [Date] did not lead to a solution.
The [Product Name, e.g., business cards] I received are not acceptable. The colors are completely different from the proof I approved online, and the text is noticeably blurry. Frankly, having to spend my time chasing this down for a product that didn't meet basic quality standards has been very frustrating.
To resolve this, I require a full reprint of the order with the quality issues corrected, shipped via express post at your expense. If a quality reprint isn't possible, I need a full refund of [$Amount] issued to my original payment method.
Please be aware that if I don't receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Take high-quality photos immediately. Get clear pictures of the printing errors, damage, or color issues in good lighting. You'll need them as evidence.
- Always ask for a case or reference number. Whether you call or chat, get a number for your complaint. It makes it much easier to follow up without having to explain everything all over again.
- Don't be afraid to hang up and try again. Seriously. Some Reddit users report that if you get an unhelpful support agent, politely ending the conversation and starting a new one can connect you with someone who can actually solve the problem.
- Use the magic words: 'Is this the best you can offer?' If they offer you a 10% discount on a botched order, asking this question politely can sometimes unlock a better resolution like a full reprint or refund.
Let Pine AI Help Raise the Complaint to Vistaprint
Tired of explaining to Vistaprint support why the colors on your business cards look nothing like the proof you approved? Or waiting on hold just to be told your delayed package is 'in transit'? Sound familiar? Pine AI handles the frustrating back-and-forth for you. We manage the complaint, follow up, and push for the resolution you deserve. No more repeating your order number five times or getting stuck in a chat queue. Seriously. Let us take over the headache.
Frequently Asked Questions about Vistaprint Complaint Filing
What if Vistaprint doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Vistaprint?
Is this the right phone number to contact Vistaprint?
What's the easiest way to cancel a subscription with Vistaprint?
Other ways that I can contact Vistaprint?
Why are my prints blurry or the wrong color?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
