Complain About Discord - learn how to file a complaint

Honestly, 'estimated' is a strong word here. It can feel like sending a message into the void.

• Be incredibly specific in your first ticket. Include your username, email, and any relevant IDs (server ID, message ID).
• Choose the most accurate category in their support form. The wrong one sends your ticket into a black hole.
• Keep all communication in one ticket thread. Opening new ones just pushes you to the back of the line.
• Attach screenshots or screen recordings. Proof is everything.

If Discord support goes silent, your first step is to reply to the same ticket email every few days. Don't open a new one. If that fails, it's time to go external.

Better Business Bureau (BBB)

Filing a complaint with the BBB often gets a response. It's not a government agency, but companies don't like public complaints sitting on their profile. I've seen people on Reddit say this was the only way they got their account back after a wrongful ban. The process can take a few weeks, but it forces Discord to assign a real person to your case.

Your State's Attorney General

For more serious issues like billing fraud or if you feel Discord is engaging in deceptive practices, you can file a complaint with your state's Attorney General. This is a formal step and should be used when you've exhausted all other options.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Discord Username/Email]] - Ticket #[[Your Ticket #]]

I am writing again because my issue, first reported on [[Date]], remains completely unresolved.

My account was [[briefly describe the issue, e.g., wrongfully disabled, charged incorrectly for Nitro]]. This has prevented me from accessing communities I manage and has been a significant source of frustration, especially since the automated responses have been no help at all. Frankly, the lack of human support is unacceptable.

To resolve this, I require you to [[state your demand, e.g., immediately reinstate my account, refund the incorrect charge of $XX.XX]]. I expect this to be handled by a human support agent, not another bot.

If I do not receive a meaningful response within 72 hours, I will be escalating this matter by filing a formal complaint with the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]]

P.S. I have attached screenshots of the original error and my previous support requests.

• Use clear, simple language. English might not be the support agent's first language, so avoid complex sentences and slang.
• Reference their own Terms of Service. If they've clearly violated a policy, quoting it shows you've done your homework and can't be easily dismissed.
• Try the 'Data Privacy' trick as a last resort. A user on the r/discordapp subreddit mentioned they got a faster response by submitting a ticket under the 'Data Privacy Request' category. These are often handled with more urgency due to regulations like GDPR and CCPA.
• Never be rude or abusive. No matter how frustrated you are, being aggressive is the fastest way to get your ticket closed with no action taken.

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