Complain About Discord - File a Complaint Today

Trying to get a straight answer from Discord can feel impossible. They don't offer phone or live chat support, pushing everyone through the same slow ticket system. Here are the official (and unofficial) ways to make your voice heard.

Days to never, honestly. But here's a general idea of what to expect.

• Be Hyper-Specific: Don't just say "my account is broken." Provide your full Discord User ID (e.g., username#1234), the email associated with the account, and the exact error message you see.
• One Ticket, One Problem: Don't open multiple tickets for the same issue. It just confuses their system and can push you to the back of the line. Keep replying to the same email thread.
• Provide Links: If your complaint is about a specific message or server, get the message link and include it. The more evidence you provide, the harder it is for them to ignore you.

If your support tickets are met with silence or unhelpful bot replies, it's time to escalate. Your best bet in the US is filing a formal complaint with the Better Business Bureau (BBB). It's a public record, and companies are often more motivated to resolve issues that could affect their rating.

Filing with the BBB often gets a response, but prepare to wait. It's not an overnight fix. The process involves you stating your case, the BBB forwarding it to Discord, and Discord being asked to provide a resolution. Make sure you mention your original support ticket numbers to show you've already tried to resolve it with them directly, as this is usually a prerequisite.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Discord Username#1234]]

To Whom It May Concern,

I am writing again to resolve an issue with my account that has not been addressed despite my previous support ticket, number [[Ticket #]].

On [[Date]], my account was [[e.g., disabled without reason, wrongfully charged for a Nitro subscription]]. This action has cut me off from communities I manage and rely on for both personal and professional matters. Frankly, the complete lack of a clear explanation or a timely resolution from your support team has been incredibly frustrating.

To resolve this, I require that you [[e.g., immediately reinstate my account and provide the reason for its suspension, issue a full refund of the incorrect charge of $Amount]].

Please attach any relevant screenshots or billing statements to this email to support your claim.

If I do not receive a meaningful response and resolution within 5 business days, please be aware that my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]]

• Use the Right Email: When you submit a ticket, make sure you're using the exact email address connected to your Discord account. If you use a different one, they'll often just close the ticket automatically.
• Mention "Chargeback" for Billing Issues: If you have a legitimate billing dispute and support is unhelpful, politely mentioning that your final option will be to contact your bank for a chargeback can sometimes speed things up.
• Polite Persistence Works (Sometimes): A Reddit user mentioned that after two weeks of silence, they started replying to their own ticket thread every 48 hours with a simple, "Requesting an update on this ticket." It's annoying, but on the third try, a human agent finally responded and escalated the issue.

Tired of getting automated bot replies from Discord support about your disabled account? Sound familiar? It's a common story on Reddit and Trustpilot, where users wait weeks for a human to even look at their ticket. No joke. Pine AI handles the frustrating back-and-forth for you. We send the persistent, polite follow-ups needed to get your complaint past the bots and in front of a real person. No more refreshing your inbox or wondering if you've been forgotten. Let us manage the tedious follow-ups so you can get your account back.