Complain About Fluid UI - File a Complaint Today

Best ways to complain to Fluid UI

Good luck getting a quick reply. Here's what to realistically expect.

🔍 Tips to Get a Quicker Response from a Complaint

• Be hyper-specific. Instead of saying "it's buggy," say "the 'link screen' button in the editor causes the page to freeze on Chrome Version 125 when my project has more than 20 screens."
• Send proof. Attach screenshots, or even better, a screen recording of the bug happening. Use a tool like Loom to make it easy.
• Mention your subscription level. If you're on a premium plan, say so. It can sometimes get your ticket bumped up the queue.
• Keep it to one issue per ticket. Don't overload them. A single, clear complaint is easier to address than a long list of grievances.

If you've sent an email and gotten nothing back, it's time to escalate. Don't just sit and wait.

Internal Escalation

First, reply to your original support email and ask for your ticket to be escalated to a senior support specialist or a manager. State clearly that your issue is unresolved and impacting your work. This is your first required step.

External Escalation Bodies

If that doesn't work, you have other options. These are your heavy hitters.

• Better Business Bureau (BBB): Yes, you can file a complaint against a software company. Fluid UI will be notified, and they are more likely to respond to avoid a public mark against their business. BBB works, but prepare to wait. It's not a quick process, but it creates a public record.
• Credit Card Chargeback: This is your nuclear option for billing disputes. If you were charged incorrectly or for a service that doesn't work as advertised, you can contact your credit card company to dispute the charge. You must have tried to resolve it with Fluid UI first. This directly impacts their bottom line, so they take it seriously.
• Public Reviews (G2, Capterra, Trustpilot): A well-written, detailed negative review on a major software review site can sometimes get a faster response than a support ticket. Companies monitor these platforms closely to manage their reputation.

Subject: Urgent: Unresolved Bug & Billing Question - Account [[Your Email/Account ID]]

Hi there,

I am writing again after my previous support ticket (#[[Ticket Number]]) on [[Date]] went unresolved. My team is currently unable to work effectively because of a critical bug preventing us from sharing prototypes with clients.

Specifically, the public preview link feature is generating a 404 error. This has been happening since [[Date of incident]]. Frankly, having to chase this down while on a deadline has been incredibly frustrating, and it's not the service I expect from my paid subscription.

To resolve this, I need the bug fixed within the next 48 hours. I also require a service credit to be applied to my account for the days the platform has been unusable for its core function.

Please be aware that if this isn't resolved, my next step will be to dispute the most recent subscription charge with my credit card provider and share my experience on public software review platforms.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Reference others. Find a forum thread or Reddit post where other users describe the same bug. Link to it in your support ticket. It shows them it's not an isolated issue and adds pressure.
• Use a screen recorder. Don't just send a screenshot. A short video of the bug happening is undeniable proof and saves support the time of trying to replicate it. No joke, this can cut your resolution time in half.
• Ask for written confirmation. Once they promise a fix or a refund, ask them to confirm it in writing in the same email thread. This creates a paper trail you can use if you need to escalate later.
• Mention your renewal date. If your subscription is about to renew, mention it. Casually stating, "I'm evaluating whether to renew my annual plan next month," can light a fire under them.

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