Trying to get in touch with Trello support can sometimes feel as complex as organizing a massive project, like mapping out the entire Marvel movie timeline. If you're running into common frustrations like billing disputes or technical glitches with a Power-Up, which some users on Trustpilot have mentioned, you're probably looking for a direct line for help. While Trello doesn't offer a straightforward customer service phone number for everyone, you can contact them through their official support portal, community forums, and social media channels like X (formerly Twitter). For most issues, your first stop should be the official Trello support site, which is part of the broader Atlassian support system. Visit Trello.
Different Ways to Contact Trello
Navigating Trello's support system is easier when you know which channel to use for your specific problem. Since a direct phone line isn't really an option for most users, the best bet is to use their online resources. Here’s a breakdown of the best ways to get help.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Support Portal / Ticket | Atlassian Support Portal, available 24/7. Response times vary by plan. | Technical issues, billing questions, account problems, and formal complaints. |
| Community Forum | Trello Community, available 24/7. | 'How-to' questions, best practices, and getting advice from other Trello users. |
| Social Media (X/Twitter) | @Trello | Public feedback, quick questions, and getting the company's attention. Not for sensitive account details. |
Customer Support Channels
a. 📞 Phone Support
Trello does not offer a public phone number for general customer support. Phone support is typically reserved for customers on their top-tier Enterprise plans, and the contact information is provided directly to those account administrators. For everyone else, you'll need to use the digital channels listed below.
b. 📧 Email Support
Direct email support is phased out in favor of a more organized ticketing system. To contact support, you must go through the Trello support portal. You'll be prompted to log in and submit a ticket, which is then handled by the support team. This system helps them track your issue from start to finish.
| Purpose | Email/Portal | Notes |
|---|---|---|
| General & Technical Support | Support Portal Ticket | Response times are prioritized for paid plans. Expect a 1-2 day wait for free plans. |
| Billing Issues | Support Portal Ticket | Select the 'Billing' category when submitting your ticket for faster routing. |
c. 💬 Live Chat or Website Bot
Trello uses an Atlassian virtual assistant to help you find answers quickly.
- Where to access: You can find it on the main Trello support page.
- Steps to access: Click on the chat icon or a 'Contact Us' button, and the bot will initiate a conversation.
- Types of problems it handles: The bot is best for pointing you to help articles for common issues like password resets, feature questions, and basic troubleshooting.
- Escalation: If the virtual assistant can't solve your problem, users on paid plans are typically given the option to escalate to a live chat with a human agent or create a support ticket.
d. 📱 In-App Support
You can access help directly from within the Trello interface on both desktop and mobile.
- Platform: Web, iOS, Android.
- Steps to contact: Look for the question mark icon (?) in the top right corner of the Trello web app. Clicking it opens a help panel with links to the help center and an option to contact support, which directs you to the portal.
⏱️ Estimated Response Times from Trello
Your wait time can really depend on what Trello plan you have. Paid users get priority support, so free users should expect to wait a bit longer.
| Method | Expected Wait Time |
|---|---|
| Support Portal (Paid Plan) | 24-48 hours |
| Support Portal (Free Plan) | 48-72 hours, sometimes longer |
| Live Chat (Paid Plan) | 5-20 minutes (once escalated from bot) |
| Community Forum | Varies, depends on community members |
| Social Media | Varies, typically within one business day for a response |
🔍 Tips to Reach Support Faster from Trello
- Check the Community First: For 'how-to' questions, the community forum is often faster than waiting for a support agent.
- Use the Right Keywords with the Bot: When talking to the virtual assistant, use simple keywords like "billing issue" or "user permissions" to get to the right place faster.
- Have Your Details Ready: Don't wait for them to ask. Have your account info, board URLs, and screenshots ready to go. This can cut the back-and-forth in half.
Before You Contact Support: What to Have Ready
Don't waste your own time. Before you even open the support portal, make sure you have your account details and a clear description of the problem handy. Trust me, they will ask for it.
- [[required-info-1]]: The email address you use to log into Trello.
- [[required-info-2]]: The URL of the specific Trello board or card that has the issue.
- [[required-info-3]]: A screenshot or, even better, a screen recording of the error happening. This is especially helpful for technical bugs.
Where to Quickly Solve Problems with Trello
Knowing where to go for what problem can save you a lot of headaches. Here’s a quick guide to getting your specific Trello issue solved with the least amount of friction.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Question | Support Portal (Ticket) | This is the only channel for secure billing discussions. Have the invoice date and amount ready. Agents in the portal can process refunds or credits. |
| A Technical Bug or Glitch | Support Portal (Ticket) | Be as detailed as possible. Include your browser version, what you tried to fix it, and a screenshot. This helps them replicate the bug. |
| How to Use a Feature | Help Center or Community Forum | This is almost always faster than contacting a human. Search the Help Center first, then ask the community if you can't find an answer. |
| Canceling Your Subscription | Your Account Settings (Self-Service) | Don't contact support for this. You can do it yourself in under a minute from your billing page. It's the fastest and most reliable way. |
Additional Helpful Links for Trello
For additional resources, check out the following official Trello links:
Frequently Asked Questions about Trello Customer Service
What's the fastest way to contact Trello?
How do I file a complaint about Trello?
Where can I find my account detail number for Trello?
How long does it take for Trello to get back to me?
What's the quickest way to cancel a subscription with Trello?
Can I actually talk to a real person at Trello?
Why is my Power-Up not working?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
