What's the fastest way to contact Trello?

Their support portal. That's it. There is no secret phone number to find.

How do I file a complaint about Trello?

You have to use the same support portal, but you need to be very clear in your ticket's subject line that it is a 'Formal Complaint'. I did this once when our team was charged for a user we had already removed, and I made sure to write the ticket title in all caps just to ensure it got past any bots and was read by an actual person.

Where can I find my account detail number for Trello?

Trello doesn't really use a classic 'account number'. They identify you by the email address connected to your account or your Atlassian Account ID, which you can find under your profile settings.

How long does it take for Trello to get back to me?

It really depends on how much you pay them. If you're on a free plan, you could be waiting a day or two. Paid users get priority, but don't expect an instant reply unless you get lucky with the live chat.

What's the quickest way to cancel a subscription with Trello?

Don't even think about contacting support for this. Just go straight to your billing page from your profile icon and do it yourself. It's a few clicks, but it's the only way to cancel your plan without getting stuck waiting for a human to do it for you.

Can I actually talk to a real person at Trello?

Yes, but you have to work for it. Start with the support portal's virtual assistant, and if you're on a paid plan and the bot can't solve your issue, it should eventually give you an option to create a ticket or chat with a live agent. It's a process. The bot kept offering me links to help articles I had already told it I had read.

Why is my Power-Up not working?

First, check the Power-Up's own help page, since most are made by other companies. If it's a Trello-made one, try disabling it and then re-enabling it. That honestly fixes the problem 90% of the time. If not, then it's time to visit the support portal.

How to Contact Trello Customer Service

Different Ways to Contact Trello

Navigating Trello's support system is easier when you know which channel to use for your specific problem. Since a direct phone line isn't really an option for most users, the best bet is to use their online resources. Here’s a breakdown of the best ways to get help.

Contact Method	Details & Availability	Best for...
Support Portal / Ticket	Atlassian Support Portal, available 24/7. Response times vary by plan.	Technical issues, billing questions, account problems, and formal complaints.
Community Forum	Trello Community, available 24/7.	'How-to' questions, best practices, and getting advice from other Trello users.
Social Media (X/Twitter)	@Trello	Public feedback, quick questions, and getting the company's attention. Not for sensitive account details.

Customer Support Channels

a. 📞 Phone Support

Trello does not offer a public phone number for general customer support. Phone support is typically reserved for customers on their top-tier Enterprise plans, and the contact information is provided directly to those account administrators. For everyone else, you'll need to use the digital channels listed below.

b. 📧 Email Support

Direct email support is phased out in favor of a more organized ticketing system. To contact support, you must go through the Trello support portal. You'll be prompted to log in and submit a ticket, which is then handled by the support team. This system helps them track your issue from start to finish.

Purpose	Email/Portal	Notes
General & Technical Support	Support Portal Ticket	Response times are prioritized for paid plans. Expect a 1-2 day wait for free plans.
Billing Issues	Support Portal Ticket	Select the 'Billing' category when submitting your ticket for faster routing.

c. 💬 Live Chat or Website Bot

Trello uses an Atlassian virtual assistant to help you find answers quickly.

Where to access: You can find it on the main Trello support page.
Steps to access: Click on the chat icon or a 'Contact Us' button, and the bot will initiate a conversation.
Types of problems it handles: The bot is best for pointing you to help articles for common issues like password resets, feature questions, and basic troubleshooting.
Escalation: If the virtual assistant can't solve your problem, users on paid plans are typically given the option to escalate to a live chat with a human agent or create a support ticket.

d. 📱 In-App Support

You can access help directly from within the Trello interface on both desktop and mobile.

Platform: Web, iOS, Android.
Steps to contact: Look for the question mark icon (?) in the top right corner of the Trello web app. Clicking it opens a help panel with links to the help center and an option to contact support, which directs you to the portal.

⏱️ Estimated Response Times from Trello

Your wait time can really depend on what Trello plan you have. Paid users get priority support, so free users should expect to wait a bit longer.

Method	Expected Wait Time
Support Portal (Paid Plan)	24-48 hours
Support Portal (Free Plan)	48-72 hours, sometimes longer
Live Chat (Paid Plan)	5-20 minutes (once escalated from bot)
Community Forum	Varies, depends on community members
Social Media	Varies, typically within one business day for a response

🔍 Tips to Reach Support Faster from Trello

Check the Community First: For 'how-to' questions, the community forum is often faster than waiting for a support agent.
Use the Right Keywords with the Bot: When talking to the virtual assistant, use simple keywords like "billing issue" or "user permissions" to get to the right place faster.
Have Your Details Ready: Don't wait for them to ask. Have your account info, board URLs, and screenshots ready to go. This can cut the back-and-forth in half.

Before You Contact Support: What to Have Ready

Don't waste your own time. Before you even open the support portal, make sure you have your account details and a clear description of the problem handy. Trust me, they will ask for it.

[[required-info-1]]: The email address you use to log into Trello.
[[required-info-2]]: The URL of the specific Trello board or card that has the issue.
[[required-info-3]]: A screenshot or, even better, a screen recording of the error happening. This is especially helpful for technical bugs.

Where to Quickly Solve Problems with Trello

Knowing where to go for what problem can save you a lot of headaches. Here’s a quick guide to getting your specific Trello issue solved with the least amount of friction.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Question	Support Portal (Ticket)	This is the only channel for secure billing discussions. Have the invoice date and amount ready. Agents in the portal can process refunds or credits.
A Technical Bug or Glitch	Support Portal (Ticket)	Be as detailed as possible. Include your browser version, what you tried to fix it, and a screenshot. This helps them replicate the bug.
How to Use a Feature	Help Center or Community Forum	This is almost always faster than contacting a human. Search the Help Center first, then ask the community if you can't find an answer.
Canceling Your Subscription	Your Account Settings (Self-Service)	Don't contact support for this. You can do it yourself in under a minute from your billing page. It's the fastest and most reliable way.

Additional Helpful Links for Trello

For additional resources, check out the following official Trello links:

Frequently Asked Questions about Trello Customer Service

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.