What's the fastest way to contact Trello?

Their support portal. That's it. There is no secret phone number to find.

How do I file a complaint about Trello?

You have to use the same support portal, but you need to be very clear in your ticket's subject line that it is a 'Formal Complaint'. I did this once when our team was charged for a user we had already removed, and I made sure to write the ticket title in all caps just to ensure it got past any bots and was read by an actual person.

Where can I find my account detail number for Trello?

Trello doesn't really use a classic 'account number'. They identify you by the email address connected to your account or your Atlassian Account ID, which you can find under your profile settings.

How long does it take for Trello to get back to me?

It really depends on how much you pay them. If you're on a free plan, you could be waiting a day or two. Paid users get priority, but don't expect an instant reply unless you get lucky with the live chat.

What's the quickest way to cancel a subscription with Trello?

Don't even think about contacting support for this. Just go straight to your billing page from your profile icon and do it yourself. It's a few clicks, but it's the only way to cancel your plan without getting stuck waiting for a human to do it for you.

Can I actually talk to a real person at Trello?

Yes, but you have to work for it. Start with the support portal's virtual assistant, and if you're on a paid plan and the bot can't solve your issue, it should eventually give you an option to create a ticket or chat with a live agent. It's a process. The bot kept offering me links to help articles I had already told it I had read.

Why is my Power-Up not working?

First, check the Power-Up's own help page, since most are made by other companies. If it's a Trello-made one, try disabling it and then re-enabling it. That honestly fixes the problem 90% of the time. If not, then it's time to visit the support portal.

How to Contact Trello Customer Service

Different Ways to contact Trello

Contact Method	Details & Availability	Best For
Support Portal (Ticket)	Available 24/7 online. Response times vary by plan.	Technical issues, billing questions, account problems
Community Forum	Available 24/7 for all users.	How-to questions, feature suggestions, peer support
Social Media (@Trello)	Monitored during business hours.	General questions, outage updates
Phone Support	Not available. Trello does not offer phone support.	N/A

Customer Support Channels

Getting in touch with Trello isn't as simple as picking up the phone. They funnel almost everyone through their online resources.

📞 Phone Support

Trello does not provide a public phone number for customer support. Any number you find online is likely not legitimate. It's a bit frustrating, but all support starts with their online portal.

📧 Email & Ticket Support

Trello uses a ticket system managed through the Atlassian support portal instead of a direct email address. This is the primary way to contact them for official help.

Purpose	How to Contact	Notes
General & Technical Support	Submit a request via the Atlassian portal	You'll need to log in with your Atlassian account. The form guides you to provide necessary details.
Billing Inquiries	Select 'Billing & Licensing' on the support portal	Response priority is based on your subscription level (Premium and Enterprise are faster).

💬 Live Chat or Website Bot

Trello does not offer a live chat feature for general support. Their support process relies entirely on the ticketing system and self-help resources.

📱 In-App Support

You can access help resources directly from the Trello mobile app (iOS and Android), but it typically redirects you to the same place.

Open the Trello app.
Tap on your profile icon or the settings gear.
Look for a 'Help' or 'Support' option.
This will usually open the Trello Help Center in a browser, where you can search for articles or find the link to the support portal.

Estimated Response Times from Trello

Response times from Trello support are tied directly to the subscription plan you have. Free users, unfortunately, are at the bottom of the priority list.

Method	Subscription Plan	Expected Wait Time
Support Ticket	Free	2-5 business days (or longer)
Support Ticket	Standard	Within 24-48 business hours
Support Ticket	Premium & Enterprise	Within 24 business hours (often faster)
Community Forum	All Users	Varies (relies on community members)

Tips to Reach Support Faster from Trello

Be Incredibly Specific: Instead of saying 'Trello is broken,' describe exactly what you were doing, what you expected, and what happened. Include the names of boards, lists, and cards.
Include Screenshots or Videos: A picture is worth a thousand words. A short screen recording of the bug is even better. This cuts down on the back-and-forth questions.
Check the Trello Status Page First: Before submitting a ticket, check status.trello.com. The problem might be a known outage they are already fixing.
State Your Subscription Tier: If you're a paying customer, mention it. It helps them route your ticket correctly and prioritize it based on your service level agreement.
Use the Community Forum for 'How-To' Questions: If you're just trying to figure out how to use a feature, the community is often much faster than official support.

Before You Call: What to Have Ready

Okay, so you can't actually call them. But before you submit that support ticket, get your ducks in a row. Trust me, it will save you from a week of painful back-and-forth emails.

The Email for Your Trello/Atlassian Account: This is the number one thing they'll need to identify you. Make sure it's the right one.
A Link to the Specific Board or Card: Don't make them guess. Copy the URL of the exact item you're having trouble with directly into your support ticket.
A Screenshot of the Problem: If you see an error message or something looks weird, screenshot it. It's proof and helps them diagnose the issue instantly.
Steps to Reproduce the Issue: List the exact clicks you made to cause the problem. For example: 1. Opened 'Project X' board. 2. Dragged card 'Task Y' to 'Done' list. 3. Card disappeared.

Where to Quickly Solve Problems with Trello

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error	Support Portal (Billing Section)	Have the invoice number and charge date from your bank statement ready. Be very clear about why the charge is incorrect.
A Technical Glitch or Bug	Support Portal (Technical Issue)	Check the community forums first to see if others are reporting it. If so, mention that in your ticket. It adds urgency.
Password Reset	Atlassian Account Recovery	This is a self-service tool. Using it is infinitely faster than contacting a human who will just send you this link anyway.
How to Use a Feature	Trello Community Forum	You'll likely get a detailed answer from an experienced user in a few hours, which is faster than the support queue for free users.

Additional Helpful Links for Trello

How Pine AI Can Help You Save Time Contacting Trello

Tired of navigating support portals just to manage a subscription? Pine AI can help. We can cancel your Trello subscription quickly and securely, without you ever having to log in to their confusing support system. Let us handle the hassle so you can get back to what matters. It's fast, easy, and free.

Frequently Asked Questions about Trello

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.