Complain About Medium - learn how to file a complaint

It can take anywhere from 24 hours to a week, but honestly, it often feels like your ticket just disappears into the void.

• Be incredibly specific in your first message. Include your Medium username, the email associated with the account, and links to any relevant posts or pages.
• Attach screenshots. Seriously, show them the problem you're having. A picture is worth a thousand words, especially when support is slow.
• Keep your language clear and concise. No long rants. Just state the facts, what you've tried, and what you want them to do.
• If you get an automated reply, respond to it directly to keep the ticket active and show you're still waiting.

If Medium support is giving you the silent treatment, it's time to escalate. First, reply to your original support ticket and politely state that your issue is unresolved and you're requesting an escalation. If that goes nowhere, your next stop is the Better Business Bureau. Medium has an A+ rating with the BBB, but they do respond to complaints filed there. It's not fast, but it gets their attention. For any billing disputes, don't be afraid to contact your bank or credit card company to initiate a chargeback. Sometimes hitting them in the wallet is the only way to get a response.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Medium Username or Email]]

I am writing again to resolve an issue with my account that I first reported on [[Date of first contact]]. Despite my previous attempt to get help, the problem remains unsolved and is becoming increasingly frustrating.

The core issue is [[Clearly describe the problem, e.g., "I am unable to access my paid membership features despite being charged on my credit card," or "My article was removed without a clear violation of policy."]]. This has prevented me from [[Explain the inconvenience, e.g., "reading member-only content I paid for," or "engaging with my audience."]].

To resolve this, I require you to [[State your demand clearly, e.g., "restore my membership features immediately," or "provide a specific reason for the article's removal and reinstate it."]]. Please provide written confirmation that this has been completed.

If I do not receive a satisfactory response within 3 business days, I will have no choice but to file a formal complaint with the Better Business Bureau and initiate a chargeback for my membership fee.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a super clear subject line. Instead of "Help," try "Urgent: Account Access Locked - User [Your Username]." It gets routed faster.
• Leverage social media with proof. When you post on X, don't just complain. Add your support ticket number. It shows you've done your part and makes them look bad for ignoring you.
• Try the "billing" trick. A few users on Reddit swear by this: submit your ticket under the "Billing and Payments" category, even if it's a technical issue. That queue seems to get more attention. Weird, but it might work.
• Request written confirmation. Once they claim the issue is fixed, ask for an email confirming the resolution. This creates a record in case the problem pops up again.

Tired of writing that polite-but-annoyed email to Medium support for the third time? Sound familiar? It's exhausting. You send your ticket into the void and just hope someone, somewhere, actually reads it. Pine AI handles the entire frustrating process for you. We draft the complaint, follow up persistently, and manage the back-and-forth so you don't have to. No more checking your inbox every hour or wondering if you're being ignored. Seriously. Let us take over the headache while you get back to, you know, actually reading or writing.