Complain About Medium - File a Complaint Today

Getting in touch with Medium can feel like sending a message into a void, as they don't offer phone or live chat support. Your options are limited, but here are the official channels.

A few days to... who knows? It really depends on their backlog and the nature of your complaint.

• Be incredibly specific in your support ticket. Vague complaints get vague answers.
• Always include your Medium username and the email associated with your account.
• Attach screenshots of the problem. A picture of a billing error or a technical glitch is worth a thousand words.
• Keep your message polite but firm. You're a customer, not a supplicant.

If Medium support gives you the runaround or just plain ignores you, don't give up. You have other options.

Better Business Bureau (BBB)

Filing a complaint with the BBB creates a public record. Companies often respond to these to protect their rating. Medium has an 'F' rating on the BBB, so don't expect miracles, but they do appear to respond to complaints filed there. It's a formal step that shows you're serious.

Credit Card Chargeback

For any billing disputes, like being charged after you canceled, your most powerful tool is a chargeback. Contact your credit card company or bank and explain the situation. They will investigate on your behalf. This is usually much faster and more effective for financial issues than arguing with Medium's support. Note that you should typically try to resolve it with Medium first, as banks often ask if you've done so.

Subject: Urgent: Unresolved Issue with Account [[Your Username or Email]]

To Whom It May Concern,

I am writing again because my previous request submitted on [[Date]] regarding an issue with my account has not been resolved. My ticket number was [[Ticket #, if you have one]].

On [[Date of incident]], [[describe the problem clearly, e.g., I was incorrectly charged $5 for my membership despite canceling, my article was removed without a clear violation notice, I cannot access my paid member content]]. This situation has been incredibly frustrating, and the lack of a clear resolution is disappointing for a platform I have paid to use.

To resolve this, I require you to [[state your desired outcome, e.g., issue a full refund of $5, provide a specific reason for my article's removal and reinstate it, fix my account access immediately]].

Please provide a substantive response and confirmation of action within 3 business days. If this issue is not resolved, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your attention to this matter.

[[Your Name]]

• Use a Super Clear Subject Line. Instead of "Help," try "Billing Error on Subscription - [Your Username]." This helps them route your ticket correctly from the start.
• Ask to Escalate. If you receive a generic, unhelpful response, reply directly to that email and politely ask for your ticket to be escalated to a senior support specialist or manager.
• Reference Their Own Rules. Some users on writer forums have said that quoting a specific clause from Medium's Terms of Service that you believe was violated can get a more serious look from their support team.
• Keep a Record. Save your ticket number and a copy of all communications. If you have to escalate, you'll have a complete paper trail.

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