Getting ghosted by Tinder support is somehow worse than getting ghosted by a match. And it's not just you. Their Trustpilot score is a dismal 1.2 stars, with a staggering 91% of reviews being 1-star. It's a dumpster fire. The Better Business Bureau has also logged over 2,170 complaints against their parent company in the last three years alone, with users flagging the same issues over and over: unfair account bans, mysterious charges, and nonexistent customer service. If you're done dealing with automated replies and getting nowhere, Pine AI can take over. We're the persistent advocate who deals with the corporate runaround on your behalf.
Best ways to complain to Tinder
Tinder makes it notoriously difficult to speak to a human. They have no public phone number or live chat. Your options are limited, so choose based on how much of a fight you're willing to put up.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Online Help Center | https://www.help.tinder.com/hc/en-us/requests/new |
This is their official, and pretty much only, channel. Use it for billing errors, technical glitches, or reporting a profile. It creates a paper trail. |
| Public Post on X (Twitter) | Tag @Tinder and @TinderSupport |
Use this for getting a public, visible response. They hate bad PR, so sometimes this gets a faster, though often generic, reply. Best for account ban issues. |
| Physical Mail | Match Group, LLC, 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231 | This is the nuclear option. Use it for formal complaints or legal notices when all other methods have failed. It shows you are serious. |
⏱️ Estimated Response Times from Tinder After Complaining
Honestly, 'estimated' is a strong word here. It's more like a lottery.
| Method | Expected Wait Time |
|---|---|
| Online Form | 2-5 business days (if you're lucky) |
| X (Twitter) | 1-24 hours (for a public reply, not a solution) |
| Physical Mail | Weeks (a response is not guaranteed) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be painfully specific. Include your user ID, the email associated with your account, exact dates, and any transaction IDs.
- Screenshots are your best friend. A picture of a billing error or a weird glitch is worth a thousand angry emails.
- Keep your message short and to the point. They don't have time to read your life story, just the facts of the problem.
- Use keywords like "Formal Complaint" or "Billing Dispute" in your subject line to get it routed correctly.
How to Escalate Your Complaint
If Tinder is giving you the silent treatment, your first move should be filing a complaint with the Better Business Bureau (BBB). It's a public forum, and companies usually respond to protect their rating. The BBB process isn't fast, but it often works when nothing else does. For any billing issues, don't wait around for Tinder's support. Contact your bank or credit card company directly and tell them you want to dispute the charge. Mention that you've already tried to resolve it with the merchant. This process, known as a chargeback, often gets a company's attention faster than anything else.
Email Template to Complain to Tinder
Subject: Formal Complaint: Unresolved Billing Issue & Account [[Your User ID or Email]]
I am writing again to resolve an issue with my Tinder subscription. Despite contacting support on [[Date]], my problem remains completely unsolved.
On [[Date of Charge]], I was incorrectly charged [[$Amount]] for a Tinder Platinum subscription that I had already cancelled well within the required timeframe. Frankly, the amount of time I've had to spend chasing this down and dealing with automated responses is incredibly frustrating.
To resolve this, I need you to process a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription is cancelled and no further charges will be made.
Please be aware that if I do not receive a confirmation of this refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Go public, but be smart. A polite but firm post on X (Twitter) tagging @Tinder can sometimes get a faster response than their official form. Don't be aggressive, just factual.
- Keep a detailed paper trail. Screenshot every message, email, and confirmation number. If you have to escalate, you'll need proof you tried to resolve it with them first.
- Reference their own rules. If they've violated their own Terms of Service, point it out specifically. It shows you've done your homework.
- Try the BBB lever. One user on Reddit mentioned they only got their account unbanned after filing a BBB complaint. It seems to be the magic button when their internal support fails.
Let Pine AI Help Raise the Complaint to Tinder
Tired of Tinder's support bot giving you the same useless link over and over? Sound familiar? It’s exhausting trying to get a real person to look at your problem, especially when it’s about your money or your account being unfairly banned. No joke. Let Pine AI handle the endless follow-ups and corporate speak. We don't get tired, and we don't take 'we'll look into it' for an answer. We just manage the complaint so you can get back to, well, anything else.
Frequently Asked Questions about Tinder Complaint Filing
What if Tinder doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Tinder?
Is this the right phone number to contact Tinder?
What's the easiest way to cancel a subscription with Tinder?
Other ways that I can contact the Tinder?
Why was my account banned for no reason?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
