Complain About Tinder - File a Complaint Today

Tinder makes it notoriously difficult to speak to a human. Forget phone numbers, they don't exist. Your options are limited, so choosing the right one depends on your goal.

Immediate to never. Honestly, it feels like sending a message into the void.

• Be specific: Instead of 'my account is broken,' say 'I can't send messages to my matches since the update on Tuesday.'
• Provide proof: Attach screenshots of the error, the weird billing charge, or the ban notification right away.
• Use keywords: Mention words like 'formal complaint,' 'billing dispute,' or 'unfair ban' to get your ticket routed past the first-level bots.

If Tinder's support gives you the silent treatment, it's time to go over their heads. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). Tinder's parent company, Match Group, is listed on the BBB and they tend to respond to complaints filed there to protect their rating. It's not fast, but it works. Prepare to wait, though. Match Group usually responds after the BBB sends them a formal notice, which can take a couple of weeks.

For billing issues, you can also initiate a chargeback with your credit card company or through the Apple App Store or Google Play Store. Just be warned, Tinder has been known to permanently ban accounts that issue chargebacks, so use this as a final option.

Subject: Formal Complaint Regarding Account Ban & Subscription Charge - Account ID: [[Your Tinder User ID or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account, which was banned on [[Date of ban]] without any warning or clear reason. This is my second attempt to get help, as my initial support request [[Ticket #, if you have one]] has gone unanswered.

To make matters worse, I was still charged [[$Amount]] for my Tinder Plus/Gold/Platinum subscription on [[Date of charge]] for a service I cannot even access. Having to chase this down has been incredibly frustrating, and the lack of any real support is disappointing.

To resolve this, I require two things: a clear explanation for the account ban and a full refund of the [[$Amount]] charge.

Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Go after the parent company. One user on Reddit said they got zero response from Tinder support for weeks. They filed a BBB complaint against Match Group (Tinder's parent company) instead, and suddenly got a corporate response in two days. It works.
• Reference their Terms of Service. If they banned you, ask them to cite the specific clause you violated. They often can't, and calling them on it can sometimes get the ban reversed.
• Keep it short and angry (but polite). Support agents deal with long, rambling emails all day. A short, clear, and firm message stating the problem, your user ID, and what you want is more likely to be read and acted on.

Tired of getting that same automated, copy-paste reply from Tinder's support bot about 'violating community guidelines'? It's exhausting. You send a detailed message, wait three days, and get a response that doesn't even acknowledge your actual problem. Sound familiar? Let Pine AI handle it. We'll manage the follow-ups, escalate the issue, and keep pushing until a real person actually addresses your complaint. No more refreshing your inbox waiting for a useless reply. It just gets it done.