Complain About Grammarly - File a Complaint Today

Best ways to complain to Grammarly

Getting a response can feel like a waiting game. It's not instant, that's for sure.

⏱️ Estimated Response Times from Grammarly After Complaining

🔍 Tips to Get a Quicker Response from a Complaint

• Use a clear subject line. Instead of "Help," try "Urgent: Incorrect Annual Billing on Account [Your Email]".
• Be concise. State the problem, what you want, and your account email in the first two sentences.
• Attach everything. Include screenshots of the charge, error messages, or previous conversations. Don't make them ask for it.

How to Escalate Your Complaint

If Grammarly support is giving you the runaround or just plain ignoring you, it's time to escalate. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's free and done online. You outline your issue, and the BBB formally sends it to Grammarly, asking for a response. Grammarly usually responds to avoid a negative mark on their public profile. Be warned, the BBB process works, but prepare to wait. It's not an overnight fix, but it makes your complaint official and much harder for them to ignore. You generally need to show you tried contacting them first, so keep copies of your emails.

Email Template to Complain to Grammarly

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, the time I've had to spend on this is becoming incredibly frustrating.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription renewal that I had already cancelled or did not authorize. I have attached a screenshot of the charge from my bank statement for your reference.

To resolve this, I require a full refund of [[$Amount]] to be issued to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and no further charges will be made.

Please be aware that if I do not receive a satisfactory response within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Mention the BBB early. In your first email, you can add a line like, "I'm hoping we can resolve this directly to avoid filing a complaint with the BBB." It shows you're serious.
• Ask for an escalation. If the first reply is a generic, unhelpful template, reply immediately and ask for your ticket to be escalated to a senior support member or manager.
• Use keywords. People on forums report that using words like "unauthorized charge," "billing error," and "formal complaint" in the subject line seems to get their ticket routed to a human faster.

Tired of drafting emails that Grammarly might just ignore? It's exhausting. You follow all the rules, send screenshots, and then get a generic response two days later that doesn't even solve the problem. Sound familiar? Some users on the BBB site mention going back and forth for weeks just to get a refund for an annual plan they never intended to renew. No joke. Pine AI can handle this for you. We'll manage the complaint, handle the persistent follow-ups, and deal with the corporate pushback so you don't have to. Let us take over the tedious part.