Complain About Grammarly - learn how to file a complaint

24 to 48 hours, but honestly, some users on Reddit report waiting days for a meaningful reply.

• Be super specific in your support ticket. Include your account email, dates, and amounts.
• Attach screenshots. Seriously. Show them the weird charge or the bug in action.
• Use keywords like 'Formal Complaint' or 'Billing Dispute' in your subject line.
• If you get a generic bot reply, respond immediately asking to speak to a human agent.

If Grammarly is giving you the silent treatment, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

File a complaint with the Better Business Bureau. It's not a government agency, but companies often respond to avoid a negative mark on their profile. It works, but prepare to wait. Grammarly usually responds, but it can take a couple of weeks for the whole process to play out.

Federal Trade Commission (FTC)

Report them to the Federal Trade Commission. The FTC doesn't resolve individual complaints, but they use reports to build cases against companies with patterns of bad behavior, especially around deceptive billing and advertising.

Credit Card Chargeback

This is your strongest move for billing issues. If you were charged unfairly and Grammarly won't issue a refund, contact your credit card company and initiate a chargeback. Just tell your bank the charge was unauthorized or the service wasn't delivered as promised. You must usually do this within 60 days of the charge.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

I'm writing again to resolve an issue with an unexpected charge on my account.

On [[Date of Charge]], my card was charged [[$Amount]] for a Premium subscription that I did not authorize or had already cancelled. Frankly, having to chase this down and spend my time proving I cancelled is incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately.

Please be aware that if this isn't resolved within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you submit a ticket, you'll get an automated email with a case number. Save it. If you have to follow up, always reference that number.
• Don't just say 'it's not working'. Say 'The plagiarism checker is stuck at 50% on a 300-word document in Google Docs on Chrome version 125.' Specifics get you to a real technician faster.
• A user on Reddit mentioned they got a faster response by posting on Grammarly's public Facebook page. It seems public visibility gets their attention when support tickets are ignored.
• Request written confirmation of everything. If they promise a refund or say your subscription is cancelled, ask them to confirm it in an email so you have proof.

Tired of writing polite-but-angry emails to Grammarly support only to get a robot response? Sound familiar? It's exhausting. One user on Trustpilot said, 'Their support is a black hole.' Pine AI handles the tedious follow-up for you. No more checking your inbox every hour or trying to figure out the right words to get a refund. We send the complaint, manage the pushback, and escalate it if they ignore you. It just saves your sanity. No joke.