Complain About Zoom - learn how to file a complaint

Trying to find the right person to complain to at Zoom can feel like a maze. They really push you towards their online portal, but here are the best ways to try and get a human response.

Immediate to 48 hours, but honestly, it often feels a lot longer.

• Call their billing department first thing in the morning on a weekday to avoid the lunch rush.
• Have your account number, recent invoice, and any screenshots ready before you contact them.
• In the live chat, keep typing 'speak to agent' or 'human' to bypass the bot faster.

If Zoom ignores your emails and support tickets, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes. You submit your case online, the BBB forwards it to a corporate contact at Zoom, and Zoom is expected to respond publicly. BBB works, but prepare to wait. It can take a few weeks, and sometimes Zoom needs a reminder or two before they actually post a response. Make sure you've already tried contacting Zoom directly, as the BBB will ask if you've made an effort to resolve it with the company first.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

I am writing again to resolve an incorrect charge on my account, [[Account #]]. This is my third attempt to get this fixed, and my patience is running out.

On [[Date]], I was charged [[$Amount]] for a service I had already cancelled on [[Cancellation Date]]. I have already contacted your support team via ticket [[Ticket #]] but have not received a resolution. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and provide written confirmation that my account is closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first-level support agent is giving you the runaround, don't waste time. Politely but firmly ask to speak with a manager or supervisor who can actually solve the problem.
• Request a ticket number and written confirmation. Never end a chat or call without a reference number and an email summary of the conversation. It's your proof.
• Use specific keywords. Users on Reddit report that using phrases like "billing dispute" or "unauthorized charge" in the support chat seems to get you escalated to a human agent faster than generic requests for help.
• Take screenshots. Before you cancel, take a screenshot of the confirmation page. It's saved me more than once when a company claimed I never cancelled.

Tired of getting stuck with the Zoom support bot that only knows how to link you to FAQ pages? Sound familiar? It's exhausting trying to explain your issue for the third time in an email thread that goes nowhere. No joke. Pine AI handles this for you. We don't do hold music or canned responses. We take your complaint and persistently follow up with Zoom on your behalf until it's resolved. Let us deal with the corporate runaround so you don't have to.