Complain About Patreon - learn how to file a complaint

Best ways to complain to Patreon

⏱️ Estimated Response Times from Patreon After Complaining

Good luck getting a quick answer. It feels like forever.

🔍 Tips to Get a Quicker Response from a Complaint

• Be incredibly specific in your support ticket. Include dates, amounts, and links to the creator pages involved.
• Attach screenshots. Show them the error or the incorrect charge.
• Use the email address associated with your Patreon account. They can't help you otherwise.

How to Escalate Your Complaint

If Patreon support is giving you the silent treatment, your next move is the Better Business Bureau (BBB). Filing a complaint on the BBB website is free and forces Patreon to give a public response. It works, but prepare to wait. Patreon usually responds, but it can take a couple of weeks for the whole process to play out. Remember, you generally need to show the BBB that you tried contacting Patreon directly first, so keep copies of your support tickets.

Email Template to Complain to Patreon

Subject: Formal Complaint: Unresolved Payment Issue on Account [[Your Email Address]]

I am writing again to resolve an issue with an incorrect charge on my account.

Despite submitting a support ticket (#[[Your Ticket Number, if you have one]]) on [[Date]], the problem remains unsolved. On [[Date of Charge]], I was incorrectly billed [[$Amount]] for a membership I had already cancelled. Frankly, having to chase this down and spend my time proving I cancelled correctly has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately.

Please confirm in writing that the refund has been issued and that my membership with this creator is fully cancelled. If I do not receive a satisfactory response within 3 business days, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for your ticket to be escalated. If the first response is a generic, unhelpful template, reply immediately and ask to speak with a senior support specialist or manager.
• Keep a log. Note the date you sent your ticket, any ticket numbers, and who you spoke to. It's annoying but crucial if you need to escalate.
• A user on Reddit mentioned they got a faster response by finding the original "ticket received" email and replying directly to that thread every 48 hours to bump it in the queue. No idea if it's a system flaw, but it's worth a shot.

Let Pine AI Help Raise the Complaint to Patreon

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