What if Weebly doesn't reply?

Give it a few days, then send another message referencing your original ticket number. It's a slow process.

Can I escalate my complaint legally?

You can, but it's a huge hassle. Small claims court is an option for billing issues, but first, you absolutely have to file a formal complaint with the Better Business Bureau to show you've exhausted all other options and given them a chance to resolve it.

Are there lots of people leaving Weebly?

Definitely seems that way. A lot of long-time users on Reddit complain that the platform has been completely neglected since Square bought it, mentioning constant glitches and a total lack of new features as their main reason for switching to a competitor.

Is this the right phone number to contact Weebly?

Phone number? Good luck. They hide it well and reserve it for customers on their most expensive plans. Your best and only real bet is submitting a support ticket through their website.

What's the easiest way to cancel a subscription with Weebly?

Log into your account, go to your main dashboard, and find the 'My Services' or 'Subscriptions' section in your account settings. It's buried, but it's there. We have a full guide on [How to cancel Weebly](https://www.19pine.ai/cancel-subscription/software-and-app-services/how-to-cancel-weebly) that walks you through it because they really don't make it obvious.

Other ways that I can contact the Weebly?

Honestly, not really. They funnel everyone through their online ticket system. I tried hitting them up on Twitter once, and the rep just gave me a link to the same support page I was already stuck on. It's a closed loop of frustration.

Why is my Weebly site so slow all of a sudden?

Could be anything. Check your image sizes first, that's what they'll tell you to do. But a lot of users report random slowdowns that have nothing to do with their own content, which points to server-side issues they rarely admit to. You can complain, but they'll probably just send you a link to their 'optimizing your site' article and close the ticket.

Complain About Weebly | How to file a complaint

Best ways to complain to Weebly

Trying to get a hold of a real person at Weebly can feel like a maze. They prioritize different methods, and knowing which one to use can save you some time, or at least set your expectations straight.

Contact Method	Details & Availability	Why use this instead...
Support Ticket	Available via their online Help Center. Response times vary.	Best for detailed technical issues where you need to provide screenshots and links. This is their main support channel.
Community Forum	Public forums where you can post questions. Monitored by staff and other users.	Good for general questions or issues that other users might have already solved. Not for urgent or account-specific problems.
Social Media (X)	Contact them via their profile @weebly.	Use this for public complaints. Sometimes a public post can get a faster, though often generic, response.
Phone Support	Only available for users on their highest-tier Business & Performance plans.	The only way to speak to a human directly, but it's a premium feature. Use for urgent, business-critical emergencies.

⏱️ Estimated Response Times from Weebly After Complaining

Good luck getting a quick reply. It's a waiting game.

Method	Expected Wait Time
Support Ticket	24 - 72 hours
Community Forum	Varies, not guaranteed
Social Media	4 - 24 hours
Phone (Paid Plans)	Immediate to 30 minutes

🔍 Tips to Get a Quicker Response from a Complaint

Be Hyper-Specific: Instead of saying "my site is broken," say "my contact form on page X is giving a 500 error since Tuesday."
Include Your Details: Always provide your Weebly domain name and the email associated with your account.
Use Your Paid Plan Perks: If you're on a Pro or Business plan, make sure you are logged in and using the dedicated support portal. It gets prioritized.
Stay Persistent: If you don't hear back in 72 hours, reply to your own ticket to bump it up the queue.

How to Escalate Your Complaint

If Weebly support is giving you the runaround or just not responding, it's time to escalate. Your first step should always be to use their internal process, but if that fails, you have other options.

Your main external option in the US is the Better Business Bureau (BBB). You can file a complaint against their parent company, Square Inc., on the BBB website. Companies listed on the BBB are generally motivated to resolve complaints to maintain their rating. Filing with the BBB often gets a response, but don't expect an overnight miracle. They will mediate the complaint between you and Weebly, which can take a few weeks.

Before the BBB will accept your case, you'll need to prove you tried to resolve it with Weebly first, so keep records of your support tickets and communication.

Email Template to Complain to Weebly

Subject: Urgent: Unresolved Issue with Website [[Your Website Domain]] - Account [[Your Account Email/ID]]

Hi there,

I'm writing again because my issue with [[briefly describe the problem, e.g., the site editor crashing]] remains unresolved after I contacted support on [[Date]]. My ticket number is [[Your Ticket #, if you have one]].

My website has been [[describe impact, e.g., inaccessible for 48 hours]], which is directly impacting my ability to run my business. Frankly, the amount of time I've had to spend chasing this down and troubleshooting on my own has been incredibly frustrating and is not the service I expect to be paying for.

To resolve this, I need the problem fixed within the next 24 hours. If that's not possible, I require a partial refund for this month's service to compensate for the downtime and lack of support.

Please be aware that if this isn't resolved, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your immediate attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Always reference your ticket number. In every single follow-up email or message, start with your ticket number. It prevents them from creating a duplicate case and losing your history.
Use the right email. If you have a paid plan, make sure you're contacting them from the email address associated with that account. It gets you into a faster queue.
Try tweeting at their parent company. Some users on Reddit mentioned that tweeting at Square's main support account (@SquareSupport) can sometimes get a faster look, since they own Weebly and seem to manage their reputation more actively.
Request a supervisor. If the first-level support agent is giving you a scripted answer, politely but firmly ask for your ticket to be escalated to a senior technician or a manager.

Let Pine AI Help Raise the Complaint to Weebly

Tired of getting that generic, unhelpful reply from Weebly's support bot after waiting 48 hours for nothing? Sound familiar? It's exhausting trying to get a real person to look at your problem when your website is down or you've been overcharged. Pine AI handles the persistent back-and-forth for you. No more checking your inbox every hour for a non-update or trying to figure out what magic words will get your ticket escalated. We manage the entire complaint process, pushing for a real resolution so you can get back to doing literally anything else. A total time-saver.

Frequently Asked Questions about Weebly Complaint Filing

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.