Complain About OnlyFans - File a Complaint Today

Getting in touch with OnlyFans can feel like sending a message into a black hole. They don't offer phone or live chat support, so you're limited to digital methods that often have long delays. Here are the main channels people use.

Days to never. Honestly, getting a meaningful reply feels like winning the lottery.

• Be incredibly specific in your first email. Include your username, the creator's username, transaction IDs, and dates.
• Attach screenshots. Seriously, they seem to ignore complaints without visual proof of the charge or error.
• If you get no reply after a week, send a polite but firm follow-up email with the original message attached.
• Mentioning a 'chargeback' or 'BBB complaint' in your follow-up can sometimes light a fire under them.

If OnlyFans is ignoring you, it's time to go over their head. Don't just keep sending emails into the void. Your best options are external bodies that can apply real pressure.

Better Business Bureau (BBB)

Filing with the BBB can work, but prepare to wait. OnlyFans' parent company, Fenix International Limited, has an 'F' rating, but they do sometimes respond to formal BBB complaints just to get them marked as 'closed'. It creates a public record of your issue, which companies dislike.

Your Bank (Chargeback)

For any billing disputes, this is your strongest weapon. Contact your credit card company or bank, explain that you were incorrectly charged or didn't receive the service you paid for, and file a chargeback. You'll need to provide evidence, like screenshots of your attempts to contact OnlyFans support. The bank investigates and will pull the money back from OnlyFans if your claim is valid.

Federal Trade Commission (FTC)

If you believe OnlyFans is engaging in deceptive practices, you can report them to the FTC. This won't resolve your individual case or get you a refund, but it helps federal regulators build a case against the company for larger patterns of misconduct.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Username]] - Ref: [[Transaction ID, if any]]

Hello,

I am writing again because my previous attempts to contact support on [[Date]] about a critical issue have gone unanswered.

On [[Date of Incident]], I was incorrectly charged [[$Amount]] for [[Describe the issue, e.g., a subscription I already cancelled, content not delivered]]. This has been incredibly frustrating, and the complete lack of response from your support team is making the situation worse.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation that this has been processed and the issue is closed.

If I do not receive a response and confirmation of the refund within 72 hours, I will have no choice but to initiate a chargeback with my bank and file a formal complaint with the Better Business Bureau.

Thank you for your attention to this urgent matter.

[[Your Name]]

P.S. I have attached screenshots of the transaction and my previous support requests for your reference.

• Use a direct subject line. Something like 'URGENT: Incorrect Double Charge on [Date]' gets more attention than a vague 'Help' or 'Issue'.
• Always ask for a reference number. If their system doesn't provide one, create your own tracking number in the subject line so you can refer back to a specific conversation.
• A Reddit user mentioned they got a response only after publicly tweeting. Tagging both @OnlyFans and @OnlyFansSupport with screenshots can sometimes get a faster look. A little public pressure goes a long way.
• Keep it about the facts. Getting emotional in the email is tempting, but sticking to dates, amounts, and exactly what went wrong makes your case stronger and harder to ignore.

Tired of sending emails into the OnlyFans support void? Or getting that same generic 'we've received your request' email with zero follow-up? It's exhausting. Pine AI can handle the annoying parts for you. We'll draft the complaint, follow up persistently, and manage the back-and-forth so you don't have to. No more checking your inbox every hour hoping for a reply that never comes. It's like having a personal assistant whose only job is to get your problem solved. Sound familiar? Let us take over the headache.