Complain About OnlyFans - learn how to file a complaint

Getting in touch with OnlyFans can be a challenge since they don't offer traditional phone or live chat support. Your options are limited, so using them effectively is key.

Good luck getting a quick reply. It's a waiting game.

• Be extremely specific in your support ticket. Vague complaints get ignored.
• Always include your username (@username), the email associated with your account, and any relevant transaction IDs.
• Attach screenshots or screen recordings. Visual proof is hard to dispute.
• Keep your language clear and to the point. Avoid long, emotional rants.

If OnlyFans support gives you the runaround or just plain ignores you, it's time to escalate. Don't just give up, take the fight somewhere else.

Better Business Bureau (BBB)

Filing a complaint with the BBB is a solid next step. It creates a public record of your issue, and companies often respond to protect their rating. The process can be slow, but OnlyFans does appear to respond to complaints filed there, even if it's just to say they're looking into it. It gets your case in front of a different team.

Credit Card Chargeback

For any issues involving payments, like unauthorized charges or services not rendered, contact your bank or credit card company immediately. Initiating a chargeback is a powerful tool. Explain the situation and provide any evidence you have. This hits companies where it hurts, their wallet, and is often the fastest way to get your money back.

Subject: Urgent: Unresolved Issue with Account [[@username]] - Ticket #[[Your Ticket #, if any]]

I am writing again because my previous attempts to resolve an issue with my account have been unsuccessful.

On [[Date]], [[describe the problem clearly, e.g., I was incorrectly charged $XX.XX, or my account was suspended without a clear reason]]. This has been incredibly frustrating as it's affecting my [[income/access to content]] and I've received no clear communication or resolution from your support team.

To resolve this, I require you to [[state the specific action, e.g., process a full refund of $XX.XX, or reinstate my account immediately and provide the specific reason for the suspension]].

Please be aware that if I do not receive a satisfactory response and resolution within 48 hours, I will proceed with filing a formal complaint with the Better Business Bureau and initiating a chargeback with my bank for the disputed amount.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your OnlyFans @username]]

• Use Keywords. Start your support ticket subject line with clear terms like "Urgent Payment Dispute," "Account Suspension Appeal," or "Incorrect Billing" to help get it routed correctly.
• Ask for Escalation. If you receive a generic, unhelpful, copy-paste response, reply to that same email thread immediately. Ask for your ticket to be escalated to a senior support specialist or manager. Do not open a new ticket.
• Reference the BBB. A user on Reddit mentioned they only got a real response after they filed a BBB complaint. Sometimes just mentioning your intent to file one can get their attention.
• Keep Everything. Screenshot your support tickets, especially the ticket numbers. Save all email correspondence. You will need this paper trail if you have to escalate things further.

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