Complain About ChatGPT - learn how to file a complaint

It's tough to find a real person at ChatGPT, which is a huge part of the problem. They really push you towards their automated systems. Here are the main ways to try and get through.

Immediate to a few days, but honestly, it often feels like your message disappears completely.

• Be hyper-specific. Include the date, time, and a link to the exact ChatGPT conversation causing the issue.
• Use keywords like 'Billing Dispute' or 'Formal Complaint' in your first sentence to get routed past the basic bots.
• Keep your message short and to the point. Long, rambling emails are easier to ignore.
• Attach screenshots. Always. It's the best proof you have.

If ChatGPT support ignores you or gives you the runaround, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB often gets a company's attention because it's public. OpenAI (ChatGPT's parent company) does respond to complaints there, even if it takes them a while. You have to submit your complaint through the BBB website, and they will forward it to the company. Be prepared to wait, though. Sometimes it takes a few reminders before you see any movement, but it shows them you're serious.

Federal Trade Commission (FTC)

If your complaint is about deceptive practices, like the AI voice controversy or misleading advertising, you can report it to the FTC. They don't resolve individual disputes, but your report helps them build cases against companies with a pattern of bad behavior. It's more about holding them accountable in the long run.

Subject: Formal Complaint Regarding Account [[Your Account Email]] - Incorrect Billing

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. This is my second time contacting you about this, as my initial message on [[Date of first contact]] has gone unanswered.

On [[Date of charge]], my account was charged [[$Amount]] for my ChatGPT Plus subscription, even though I had cancelled it on [[Date of cancellation]]. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating, especially given the lack of accessible support.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription is cancelled and that I will not face any future charges.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a Human Immediately: When dealing with their support bot, type 'speak to a human' or 'agent' multiple times. Sometimes this can break the loop and get you to a contact form faster.
• Reference a Conversation Link: Always save and include the direct URL of the specific ChatGPT conversation that relates to your complaint. This gives them no excuse for not knowing what you're talking about.
• Post on Social Media (Carefully): A public post on X (formerly Twitter) tagging @OpenAI can sometimes get a faster response. Keep it professional and state the facts, including how long you've been waiting for a resolution. One user on Reddit mentioned this was the only way they got a response about a persistent login bug.

Tired of getting a canned response from a bot about... another bot? It's a uniquely maddening experience. You explain the problem, and it gives you a link to an article you've already read. Sound familiar? Instead of navigating ChatGPT's maze of help articles and useless chatbots, let Pine AI handle it. We draft the complaint, follow up on your behalf, and manage the persistent back-and-forth. No more wasting your time trying to reason with an algorithm. Seriously, save your sanity.