Complain About WordPress - File a Complaint Today

Trying to find the right person to complain to at WordPress can feel like a maze. They funnel most users, especially those on free plans, toward community forums. Here’s how to cut through the noise.

Immediate to 24 hours, but honestly, it often feels like you're shouting into the void.

• Mention Your Plan: If you're on a paid plan, say so immediately. They prioritize paying customers.
• Provide a URL: Always include a direct link to your website and the specific page with the issue.
• Be Specific: Instead of "my site is broken," say "after the latest update, my contact form on the 'About Us' page gives a 404 error."
• Include a Screenshot: A picture is worth a thousand words, especially when dealing with technical support.

If WordPress support is giving you the runaround or just plain ignoring you, it's time to escalate. Don't just keep submitting the same ticket. Your first step should be to reply to your existing ticket and ask for it to be escalated to a supervisor or senior support member. If that goes nowhere, take it outside the company.

You can file a formal complaint against their parent company, Automattic Inc., with the Better Business Bureau (BBB). It's a formal process, but companies listed on the BBB platform tend to respond to avoid a negative mark on their record. The BBB acts as a mediator to get a resolution. It works, but prepare to wait. Automattic usually responds after a formal complaint is logged, but the whole process can take a few weeks. Remember, you typically need to show the BBB that you tried to resolve the issue with WordPress directly first, so keep records of your support tickets.

Subject: Urgent: Unresolved Issue with Website [[Your Website URL]] - Account [[Your Username/Account #]]

To Whom It May Concern,

I'm writing again to resolve an issue with my account that I first reported on [[Date]]. Despite contacting support via your online form (Ticket # [[Your Ticket Number, if you have one]]), my problem remains completely unsolved and is now causing significant frustration.

On [[Date of incident]], [[describe your problem clearly and concisely]]. For example, I was incorrectly billed [[$Amount]] for an auto-renewal I had already canceled, or a critical plugin stopped working after a platform update, taking my site offline. Frankly, having to spend my own time chasing this down and troubleshooting what seems to be a platform-level problem has been incredibly inconvenient.

To resolve this, I need you to [[state your desired resolution clearly]]. For example, "issue a full refund of [[$Amount]] to my original payment method" or "provide a clear solution to fix the technical error and confirm in writing that it has been resolved."

Please be aware that if this isn't resolved within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the words "Formal Complaint" in your subject line. This can sometimes get your ticket routed to a different, more experienced team.
• Reference previous ticket numbers. If you're on your second or third attempt, start your message by listing the previous ticket numbers to show this is an ongoing issue.
• Go public if you're ignored. A public post on X (Twitter) tagging @WordPressdotcom with your ticket number can work wonders. They don't like public complaints.
• Ask for a written confirmation. Once your issue is supposedly fixed, ask for an email confirming the resolution. This creates a paper trail.
• Check the forums for similar issues. One user on Reddit mentioned they solved their issue by finding a thread where a WordPress "Happiness Engineer" had already posted a workaround. Sometimes the community is faster than official support.

Tired of navigating the WordPress support forums just to get a generic, unhelpful answer from a volunteer? Or worse, getting an automated email reply that doesn't even address your actual problem? Sound familiar? It's exhausting trying to get a real person to pay attention. That's where Pine AI comes in. We handle the tedious follow-ups and persistent pushback for you. No more refreshing your inbox waiting for a reply that never comes. No more explaining your issue for the tenth time. Let us manage the complaint process so you can get back to doing literally anything else. No joke.