Complain About CleanMyMac - File a Complaint Today

Honestly, getting a reply can feel like a total lottery. Here's a rough guide.

• Try the live chat right when their business day starts (usually Pacific Time).
• Use clear, simple language. English might not be the support agent's first language.
• Have your order number or the email you used to purchase ready to go.

If CleanMyMac support is giving you the runaround, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). MacPaw Inc. is accredited and holds an A+ rating, which means they are more likely to respond to a BBB complaint to maintain that status.

Here's how it works:

1. Go to the BBB website and file a complaint against 'MacPaw Inc.'.
2. Clearly describe your issue, what you've done to resolve it, and what you want (e.g., a refund).
3. The BBB forwards your complaint to the company.

The process works, but prepare to wait. CleanMyMac usually responds through the BBB portal within a week or two, but it gets their attention when emails and chats fail.

Subject: Formal Complaint Regarding Unresolved Issue with Order #[Your Order Number]

To Whom It May Concern,

I am writing again to resolve an issue with my CleanMyMac subscription tied to this email address. Despite contacting support on [Date of first contact], my problem with [briefly describe the problem, e.g., an unauthorized renewal charge of $XX.XX] remains unsolved.

On [Date of incident], I was charged this amount even though I had turned off auto-renewal. Frankly, having to chase this down and spend my time proving I cancelled has been incredibly frustrating and is not the service I expected.

To resolve this, I require you to issue a full refund of [Amount] to my original payment method immediately. I also need written confirmation that my subscription has been fully cancelled and my payment details have been removed from your system.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[Your Name]

Here are a few extra tips to cut through the noise:

• Use the word 'Formal Complaint' in your subject line. It often gets your email routed to a higher-tier support agent.
• Request a transcript. If you use live chat, always ask for a copy of the conversation to be emailed to you. It's your proof.
• Mention 'Chargeback'. This is a keyword for billing departments. It costs them money and time to dispute, so they are often more willing to issue a refund to avoid it.
• Try the Reddit trick. One user on r/macapps mentioned they got a faster response by commenting on one of MacPaw's promotional posts on Facebook. It's a public call-out, and they don't like that.

Tired of getting that generic 'we've received your request' email and then hearing nothing for days? Sound familiar? It's a common story on their review pages. People just want a simple refund or to stop a charge, but instead they get stuck in an endless support loop. No joke. Why waste your time crafting the perfect angry-but-polite email or waiting in a chat queue that never seems to move? Pine AI can handle the entire frustrating process for you. It sends the complaint, follows up persistently, and deals with the pushback so you don't have to. Let a bot fight the bots for you.