So, Figma just put Dev Mode behind a paywall, and the design community is pretty ticked off. It's not just a few people grumbling, either. Their Trustpilot score is a dismal 2.1 stars from over 300 reviews, which says a lot. And it gets worse. The Better Business Bureau has logged 29 complaints against them in the last three years alone. Most complaints seem to circle around the same frustrating issues: unexpected billing charges and problems accessing accounts or features you thought you paid for. It feels like you're shouting into the void. If you're at your wit's end, you're in the right place. Official site: Visit Figma
Best ways to complain to Figma
When you need to complain to Figma, you don't have many options, and a phone call isn't one of them. Here’s the breakdown of where to go.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Support Ticket | Figma's Help Center | This is your main channel for billing disputes, technical bugs, and account issues. It creates a paper trail. |
| Social Media (X) | Tag @Figma or @Figma_Support |
Best for getting a quick, public response when your support ticket is being ignored. |
| Community Forum | Figma Community Forum | Use this for UI feedback or technical questions. Other users might solve your problem faster than Figma's official support. |
⏱️ Estimated Response Times from Figma After Complaining
Good luck getting a quick reply. It's mostly a waiting game.
| Method | Expected Wait Time |
|---|---|
| Support Ticket | 24-72 hours (users report it can be much longer) |
| Social Media | A few hours to a day (for a first response) |
| Community Forum | Varies (depends on community members) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be hyper-specific in your support ticket. Include screenshots, screen recordings, and file links.
- If it's a billing issue, have your invoice numbers ready.
- Post on their community forum while you wait. Sometimes another user has a fix.
- If you get no response after a few days, follow up on the same ticket instead of creating a new one.
How to Escalate Your Complaint
If Figma is giving you the silent treatment, it's time to escalate. Your first step is always their internal support ticket system, as regulators often require you to try that first.
If that fails, your next move is the Better Business Bureau (BBB). Filing a complaint there often gets a company’s attention because they don’t want a public stain on their record. The BBB will forward your complaint to Figma and ask for a response. It's not instant, but Figma seems to respond to BBB complaints eventually.
For billing errors, a credit card chargeback is a powerful tool. Just be warned, Figma might suspend your account in retaliation. For major financial disputes, small claims court is a final option, but it's a serious step.
Email Template to Complain to Figma
Subject: Formal Complaint: Unresolved Issue with Account [[Your Email/Account ID]]
Hi there,
I'm writing again because my previous attempt to resolve an issue on [[Date of first contact]] has gone unanswered.
My team is unable to [[describe the specific problem, e.g., access Dev Mode despite being on the correct plan]]. This is directly impacting our workflow and causing significant delays. Frankly, the lack of clear communication on this has been incredibly frustrating.
To fix this, I need you to [[state the clear action, e.g., restore our access immediately and confirm our billing is correct]]. I also require written confirmation that this has been resolved so it doesn't happen again next month.
If I don't receive a resolution within 48 hours, my next step will be to report this to the Better Business Bureau.
Thank you for your prompt attention to this.
[[Your Name]]
P.S. I have attached a screenshot of the error message.
Additional Helpful Tips to get Your Complaint Resolved
- Use a super clear subject line in your support ticket, like 'Billing Error on Invoice #12345'.
- Always ask for a ticket number or reference ID so you can follow up.
- A user on Reddit mentioned they got a faster response by posting their ticket number in a reply to @Figma_Support on X. Might be worth a shot.
- If you're complaining about a bug, provide clear, numbered steps to reproduce it. It saves them time and makes you look like you know what you're talking about.
Let Pine AI Help Raise the Complaint to Figma
Tired of writing that perfect, professional-but-annoyed support ticket only to get an automated reply? Sound familiar? It's exhausting. You just want the problem fixed, not a part-time job as a complaint manager. Pine AI can handle the back-and-forth for you. It drafts the complaint, follows up, and deals with the corporate runaround so you don't have to. No more checking your inbox every five minutes. Seriously.
Frequently Asked Questions about Figma Complaint Filing
What if Figma doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Figma?
Is this the right phone number to contact Figma?
What's the easiest way to cancel a subscription with Figma?
Other ways that I can contact the Figma?
Why can't I edit a file anymore? It says 'View only'.
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
