Complain About Figma - File a Complaint Today

When you're ready to complain, going through the right channels can make a difference. Forget about finding a phone number, it's all digital. Here are the most effective ways to get your issue logged.

Good luck getting a quick reply. It's mostly a waiting game.

• Be incredibly specific in your support ticket. Include screenshots, screen recordings of the bug, and direct links to the Figma file in question.
• Mention your subscription level (e.g., "I'm on the Professional/Organization plan"). It's cynical, but they might prioritize higher-paying customers.
• If your first response is a generic, unhelpful bot reply, immediately write back asking to "speak with a human agent."

If Figma support is giving you the runaround or just plain ignoring you, it's time to escalate. Your first step should always be to reply to your existing support ticket and ask for a manager or senior support specialist to review your case. If that goes nowhere, you have other options.

For US customers, you can file a complaint with the Better Business Bureau (BBB). The BBB is a non-profit that pressures companies to resolve disputes. Figma will likely respond to avoid a negative mark on their public profile. Filing with the BBB often gets a response, but don't expect miracles overnight. It's a process.

For billing issues, don't forget about a credit card chargeback. If you were charged incorrectly and Figma won't issue a refund, contact your bank or credit card company. Explain the situation and provide any evidence you have, like your support ticket correspondence.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email/Account ID]]

Hi there,

I'm writing again after my initial support request (Ticket #[[Ticket Number, if you have one]]) on [[Date]] has not been resolved.

My account was incorrectly charged [[$Amount]] for a Dev Mode seat that was not authorized by me or my team. This has been a significant inconvenience, and frankly, trying to get it corrected has been a complete waste of my time and has disrupted my workflow.

To resolve this, I need you to process a full refund of [[$Amount]] and confirm in writing that my account billing has been corrected to prevent this from happening again.

I have attached a screenshot of the charge for your reference. If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Frame your problem as a "blocker." Use that specific word. It tends to get more attention in tech support circles because it implies you can't do your work.
• Post your issue in the Figma Community Forum and submit a support ticket. In your ticket, include the link to your community post to show it's a public issue that others might be facing.
• A user on Reddit mentioned they got a faster response by directly messaging a known Figma employee on X/Twitter. It's a long shot and a bit aggressive, but it can work if you're truly desperate and getting nowhere.

Tired of writing a super detailed support ticket to Figma, complete with screen recordings, just to get a canned response from a bot a day later? Sound familiar? Pine AI handles the frustrating back-and-forth for you. No more checking your inbox every hour or re-explaining your billing issue to three different support agents who don't seem to read the previous messages. It just gets it done. Let our AI handle the tedious follow-ups so you can get back to actually designing.