Complain About Malwarebytes - File a Complaint Today

Getting a hold of a real person can feel like a mission. They really prefer you to use their automated systems. Here’s how to navigate it.

Immediate to 48 hours, but honestly, it often feels longer.

• Have your license key or account email ready before you start.
• Contact them during US business hours, preferably mid-week, for a better chance at a faster response.
• Be direct and clear in your first message. State what the problem is and what you want (e.g., a refund).
• Take screenshots of any errors or unauthorized charges.

If you've sent an email or ticket and have gotten nowhere, it's time to escalate. Don't just wait and hope they'll eventually do the right thing.

Better Business Bureau (BBB)

Filing a complaint with the BBB is a solid next step. It's a formal process where the BBB acts as a mediator. Malwarebytes has a history of responding to complaints filed here, likely because they are public. The process can be slow, so be prepared to wait, but it often gets results when direct contact fails.

Credit Card Chargeback

For billing issues, like an unwanted auto-renewal, a chargeback is a powerful tool. Contact your bank or credit card company and explain the situation. Tell them you tried to resolve it with the merchant first. This process directly disputes the charge and can often force a refund.

Subject: Formal Complaint: Unresolved Issue with Subscription [[Your License Key or Account ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my Malwarebytes account. Despite my previous attempts to contact support on [[Date]], my problem remains unsolved and, frankly, my patience is wearing thin.

On [[Date of Charge]], my card was charged [[$Amount]] for an automatic subscription renewal that I did not authorize. I specifically recall turning off auto-renewal, and finding this charge on my statement was an unwelcome surprise. Having to spend my time chasing this down is incredibly frustrating.

This process has been far more difficult than it should be.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need you to provide written confirmation that my subscription has been permanently canceled and my payment information has been removed from your system.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a ticket number. If you're on a chat, ask for the reference ID. It's your proof.
• Save the chat transcript. Most chat windows have an option to email or download the conversation. Do it. It's invaluable if they later deny what was said.
• Use specific keywords. When writing, use phrases like "unauthorized auto-renewal," "unclear terms," and "difficult cancellation process." These are common complaint topics that can trigger a more serious review.
• Mention the BBB early. One user on a forum said they got an immediate response after casually mentioning in a support chat, "Okay, if you can't help, I guess my next step is the BBB." It can sometimes light a fire under them.

Tired of navigating support bots just to cancel a subscription you didn't even want renewed? Or trying to get a refund from a company that makes it nearly impossible? Sound familiar? Pine AI handles the frustrating back and forth for you. We draft the complaint, follow up, and manage the whole tedious process. No more waiting on hold or checking your inbox for a ticket response that never comes. It just gets it done. Let us handle the headache.