Complain About Malwarebytes - learn how to file a complaint

It's tough to find a direct line, they really push you towards their online system. Here’s how to navigate it.

Immediate to 48 hours, but honestly, the 'immediate' chat response is usually from a bot first.

• Have your license key or reference number in your first message.
• Be direct and concise. State your problem and what you want (e.g., "I was incorrectly charged $39.99 on May 15th. I need a full refund.")
• Attach screenshots of the error, the charge on your bank statement, or previous conversations.

If Malwarebytes is ignoring you or gives you a final answer you don't agree with, it's time to escalate. Don't just give up.

Your best bet for a software company like this is the Better Business Bureau (BBB).

• How it works: You file a complaint online at BBB.org. The BBB forwards your complaint to a contact at Malwarebytes, who is then expected to respond. It's a formal mediation process.
• How long it takes: Malwarebytes usually responds within a week or two after the BBB gets involved. The whole process can take up to 30 days.
• What to expect: Many users report getting refunds or resolutions this way, especially for billing disputes. But prepare to wait. The BBB works, but it's not instant.

Remember, you should always try to resolve the issue with Malwarebytes directly first. The BBB will ask if you've already done that.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email or License Key]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account. This is my second attempt to get help with this, as my initial support ticket, #[Your_Ticket_Number], has not been resolved.

On [[Date]], I was charged [[$Amount]] for a subscription renewal that I had already canceled. Frankly, having to spend my time chasing this down and proving I canceled has been incredibly frustrating and a waste of my time.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription is fully canceled and my payment information has been removed from your system.

Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that can make a difference.

• Use the words 'Formal Complaint': Start your email subject line or chat with 'Formal Complaint'. This can sometimes get your ticket routed to a higher-level support team.
• Request a Transcript: If you use live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of what was said and promised.
• Mention the BBB Early: One user on a forum mentioned they got an instant refund after casually saying, 'Okay, I guess my next step is just filing with the BBB then.' It shows you're serious.
• Check Your Payment Provider: Sometimes, the subscription is managed by a third party like Cleverbridge or 2Checkout. You might have to cancel it there too. It's confusing, but checking can save you a headache.

Tired of getting stuck with the Malwarebytes support bot that just sends you in circles? Sound familiar? It’s designed to wear you down. Pine AI handles the entire complaint process for you. We write the emails, handle the follow-ups, and deal with the persistent pushback so you don't have to. No more waiting on hold or checking your inbox for a reply that never comes. We just get it done. No joke. Let us take over and get you the resolution you deserve.