Complain About Giganews - learn how to file a complaint

Best ways to complain to Giganews

Official site: Visit Giganews

Honestly, getting a response can feel like a lottery.

🔍 Tips to Get a Quicker Response from a Complaint

• Use Live Chat During Off-Peak Hours: Try connecting late at night or early in the morning (US time) to avoid long queues.
• Be Direct and Specific: Start the chat with your account number and the exact problem (e.g., "Incorrect charge of $29.99 on Invoice #12345").
• Prepare Your Details: Have your account information, invoice numbers, and any screenshots ready to go before you start.

How to Escalate Your Complaint

If Giganews ignores you or refuses to help, don't give up. Your next step is to file a complaint with an external body. The BBB works, but prepare to wait.

• Better Business Bureau (BBB): This is the most effective path for a company with an F rating. Giganews will be prompted to respond publicly to your complaint. You can file a complaint directly on the BBB website. The process can take a few weeks, but companies often respond to avoid another negative mark on their profile. You must typically try to resolve it with Giganews first.
• Credit Card Chargeback: If the issue is an incorrect or unauthorized charge, contact your credit card company or bank. Explain the situation and that you've tried to resolve it with the merchant. This is often the fastest way to get your money back for billing disputes.

Email Template to Complain to Giganews

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account #]]

To Whom It May Concern,

This is my second attempt to resolve an incorrect charge on my account, [[Your Account #]]. My initial contact with your support team on [[Date]] via live chat did not solve the problem.

On [[Date of Charge]], my card was charged [[$Amount]] for a service I had already cancelled or for a charge that is incorrect. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to initiate a chargeback with my credit card provider and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Always Ask for a Transcript: If you use the live chat, request a copy of the transcript be emailed to you. This is your proof of the conversation.
• Take Screenshots: Before you cancel, take a screenshot of the confirmation page. Users on Reddit constantly report being billed after cancelling. Proof is everything.
• Mention the BBB: Casually dropping "My next step is the BBB" in a live chat can sometimes get you transferred to a supervisor who can actually solve your problem.

Tired of sending a support ticket to Giganews and hearing nothing back? Sound familiar? It's a common story on their Trustpilot page. People feel ignored, especially when it's about a billing error that's draining their bank account. Forget waiting days for a copy-paste response that doesn't even address your issue. Pine AI handles the persistent follow-ups for you. We keep at it, so you don't have to waste your sanity checking your inbox for a reply that may never come. No more getting ghosted. We make sure they can't ignore you.