Complain About LastPass - learn how to file a complaint

Immediate to 72 hours, but based on user reviews, 'never' is also a possibility.

• Be extremely specific in your support ticket. Include your account email, screenshots, and the exact date the problem started.
• If you have a premium account, use the phone callback option. It's the fastest way to reach a human.
• Mention your intention to file a BBB complaint or a chargeback if the issue is financial. This can sometimes speed up the response.
• Prepare all your account details before you make contact so you're not scrambling for information.

If LastPass support is giving you the runaround, it's time to escalate. Your first stop should be the Better Business Bureau (BBB). Filing a complaint there is free and creates public pressure on LastPass's parent company, GoTo, to resolve the issue. The BBB process can be slow, but GoTo does appear to respond to complaints filed there, even if it takes a nudge or two. For billing problems, don't forget the most powerful tool you have: a credit card chargeback. Contact your bank or credit card provider and explain the situation. This often gets a much faster financial result than waiting for the company's support team. For more serious issues, you can also file a complaint with your state's Attorney General.

Subject: Urgent: Formal Complaint Regarding Account [[Your Email/Account ID]] - [[Brief Issue Description]]

I am writing again to resolve an issue that my previous attempts to fix through your support portal on [[Date]] have not addressed.

My LastPass account is [[describe the problem, e.g., not syncing correctly, was incorrectly billed on [Date] for [$Amount], or I am locked out of my vault]]. This has become a significant problem, preventing me from accessing critical information and wasting my time trying to fix it through your automated systems.

To resolve this, I require you to [[state the specific action, e.g., restore full access to my vault immediately, issue a full refund of [$Amount] to my original payment method]].

Please be aware that if this issue is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank for any relevant charges.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a direct and clear subject line in your support ticket like "URGENT: Billing Error on Account [Your Email]" to get past the initial automated filters.
• If you get a generic email response, reply immediately asking to escalate your ticket to a Tier 2 support agent or a manager.
• Take the complaint public. A user on Reddit mentioned they got a response from @LastPassHelp on X (Twitter) in under an hour after waiting three days for a ticket reply.
• Keep a simple log of your interactions. Note the ticket number, the date you sent it, and who you spoke to. You'll need it if you decide to escalate.

Tired of submitting a support ticket to LastPass only to get an automated reply two days later that doesn't even address your problem? Sound familiar? It's a common story on their Trustpilot page. Pine AI can take over the tedious process for you. It sends the emails, handles the follow-ups, and keeps pushing until you get a real answer from a real person. No more checking your inbox obsessively or trying to navigate their support maze. Seriously. Let an AI handle the robotic support agents so you don't have to.