Complain About Notion - File a Complaint Today

They say 24 hours, but honestly, prepare for radio silence.

• Be incredibly specific. Include screenshots, video recordings, and exact timestamps.
• Mention your subscription level (Plus, Business, Enterprise). Paid users get priority, supposedly.
• If it's a bug, reference the device, OS, and app version. Don't make them ask.
• Follow up on the same email thread every 48 hours. Don't start a new ticket.

If your initial complaint goes into the void, it's time to escalate. Don't just give up.

Internal Escalation

With Notion's email-only support, there's no supervisor to ask for. Your best bet is to reply to your original support email every 48-72 hours, politely stating that your issue is unresolved and impacting your work. Use phrases like "Requesting an update" or "Escalating this issue for immediate review."

External Escalation Channels

When Notion ignores you, go public or official.

• Better Business Bureau (BBB): File a complaint at BBB.org. It's free, and Notion has a history of responding to complaints there, even with their 'F' rating. It works, but prepare to wait. It can take a few weeks for a resolution.
• Credit Card Chargeback: If you have a billing dispute for a service not rendered or an incorrect charge, contact your credit card company. This is a powerful move for getting your money back, but only use it for legitimate billing errors. Be prepared with evidence like screenshots and email threads.

Subject: Urgent: Unresolved Issue with Account [[Your Email Address]] - Ticket [[Ticket #, if you have one]]

I am writing again to resolve an issue I first reported on [[Date]]. My problem remains unsolved, and my patience is wearing thin.

On [[Date of incident]], [[Describe the problem clearly, e.g., I was incorrectly billed for a team member I had already removed, or a critical page with my work disappeared after a sync error]]. Frankly, the time I've wasted trying to fix this and the lack of a clear response has been incredibly disruptive to my workflow.

To resolve this, I require you to [[State your demand clearly, e.g., issue a full refund of $XX.XX immediately, or restore my lost data from your backups and confirm in writing that it is complete]].

If I do not receive a satisfactory response and resolution within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the subject line to your advantage. Something like 'Urgent Billing Error: Account [Your Email]' gets more attention than 'Help'.
• A Reddit user mentioned they got a faster response by tweeting a screenshot of their support ticket number at @NotionHQ. Public pressure sometimes works when private emails don't.
• Always ask for written confirmation of any resolution. A support agent promising something means nothing until it's documented in an email.
• If you're on a free plan, your chances of getting a detailed response are slim. Mentioning you're considering upgrading for a feature after your issue is fixed can sometimes grease the wheels.

Tired of sending your support request into the Notion void and getting nothing back? Sound familiar? It's like your complaint just disappears. Instead of refreshing your inbox for days or crafting the perfect follow-up email that they'll probably ignore, just let Pine AI handle it. We'll manage the persistent follow-ups and the formal escalation process for you. No more wasting your energy on a support system that feels designed to wear you down. Seriously, let us take over the headache.