Complain About Notion - learn how to file a complaint

Getting in touch with Notion can feel like a puzzle. They don't offer a public phone number, pushing everyone towards their digital channels. Here’s how to navigate their system.

Good luck getting a quick reply. It often feels like sending a message into the void.

• Be a paying customer. It's frustrating, but paid accounts get priority.
• Use the in-app support feature and make sure you're logged in so they have your account details.
• Attach screenshots or, even better, a screen recording of the bug or issue.
• Keep your first message short and to the point. Lead with the most critical information.
• If you've already complained on X/Twitter, mention your post in the support ticket.

Notion doesn't have a clear, public escalation path, which is part of the frustration. If their first-line support ignores you or gives you a useless answer, your main option is to go external.

Your best bet in the US is the Better Business Bureau (BBB). You can file a complaint on their website, and the BBB will forward it to Notion. Companies usually respond to BBB complaints to protect their public rating.

Filing with the BBB often gets a response, but prepare to wait. Notion might just send a generic reply to close the case, so be persistent. Always try to resolve the issue through Notion's own support channels first, as the BBB will ask if you've already done that.

Subject: Urgent: Unresolved Issue with Account [[Your Email]] - Ticket #[[Ticket #, if you have one]]

Hi there,

I'm writing again because my issue from [[Date]] remains unresolved, despite contacting support previously.

My workspace is experiencing [[Describe the specific problem, e.g., 'pages failing to load', 'an incorrect billing charge of $XX']]. Frankly, this is seriously disrupting my workflow and has cost me hours of productivity trying to fix it.

To resolve this, I need you to [[State your desired outcome, e.g., 'restore my missing pages immediately', 'refund the incorrect charge of $XX and confirm my plan is downgraded']]. I expect this to be handled promptly.

Please be aware that if I don't receive a meaningful response and a resolution within 48 hours, my next step will be to share my experience on social media and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

(P.S. I suggest you attach any screenshots, receipts, or screen recordings to prove your case.)

• Use a clear subject line. Instead of 'Help', try 'Urgent Billing Issue' or 'Critical Data Loss Concern'. This can help your ticket get routed to the right team faster.
• Reply to bots immediately. If you get an automated response that doesn't help, reply directly to the email with 'This did not solve my problem. I need to speak to a human.'
• Mention your plan tier. A user on Reddit noted that saying 'I am a Plus plan subscriber' in the first sentence seems to get a faster, non-bot reply. It's worth a shot.
• Ask for a ticket number. Always ask for a reference or ticket number for your conversation. You will need this documentation if you have to escalate the complaint later.

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