Complain About Enom - File a Complaint Today

Getting in touch with a human at Enom can feel like a quest. They heavily push users towards their online resources, making direct contact difficult. Here are the main channels people use.

Hours to days, and honestly, sometimes it feels like you'll never get a real response.

• Be incredibly specific in your support ticket. Include domain names, invoice numbers, and exact dates.
• Use a clear, direct subject line like "Urgent Billing Error on Invoice #12345" instead of "Help".
• Take screenshots of the problem before you even contact them. You'll likely need them.

If your support tickets are going into a black hole, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB is a public process. Companies are often more motivated to resolve issues when they're visible to other potential customers. It's not a legal body, but the public pressure can work. Be prepared to wait, though. Enom's parent company, Tucows, generally responds, but it can take a couple of weeks.

ICANN Complaint

For domain-specific issues, this is your strongest move. ICANN (Internet Corporation for Assigned Names and Numbers) is the non-profit organization that oversees domain registrars. If Enom is violating policies related to domain registration, renewal, or transfer, you can file a formal complaint. Filing with ICANN is serious business, so make sure your complaint is about registrar policy violations, not just slow customer service. They are required to investigate valid claims.

Subject: Formal Complaint Regarding Domain [[Domain Name]] / Account [[Account ID]]

I am writing again after my previous attempts on [[Date(s)]] to resolve an issue with my account have gone unanswered.

On [[Date]], I was incorrectly charged [[$Amount]] for [[Description of service]]. I have already submitted support ticket #[[Ticket Number]], but the problem remains unresolved and, frankly, the lack of communication is incredibly frustrating.

This is not the service I expect from my domain registrar. To resolve this, I require you to correct the billing error and issue a full refund of [[$Amount]] to my account immediately.

I need confirmation in writing that this has been completed. If this is not resolved within 72 hours, my next step will be to file formal complaints with both the Better Business Bureau and ICANN.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word 'Escalate'. In your support ticket, if you aren't getting anywhere, specifically ask for your ticket to be escalated to a manager or senior support member.
• Reference ICANN policies. If your issue is about a domain transfer or redemption period, mentioning the specific ICANN policy you believe they are violating shows you've done your homework.
• Keep a timeline. Note every time you contact them, who you spoke to (if possible), and what was said. One user on a forum mentioned this was the only thing that got their issue resolved, as they could prove they'd been given the runaround for weeks.

Tired of submitting support tickets into a black hole at Enom? The waiting game is exhausting. You send a detailed message, wait three days for a generic reply that doesn't help, and then start the whole process over again. Sound familiar? Pine AI can take over from here. We handle the persistent follow-ups and the tedious back-and-forth on your behalf. No more checking your inbox every five minutes for a reply that never seems to come. Let us manage the complaint so you can get back to doing literally anything else.