Complain About Enom - learn how to file a complaint

Good luck getting a quick answer. It's a real waiting game with them.

• Have Everything Ready: Before you contact them, gather your account number, the specific domain name in question, and any relevant invoice numbers. Don't give them an excuse to put you on hold.
• Be Direct: In emails or tickets, use a clear subject line like "Urgent Billing Error on Domain [YourDomain.com]". State the problem and what you want in the first two sentences.
• Call Early: If you must call, try right when their support lines likely open, probably around 8 or 9 AM Pacific Time. Avoid lunchtime.
• Keep a Record: Note the date, time, and name of the person you spoke with. For tickets, save the ticket number. You'll probably need it later.

If Enom support is giving you the runaround, it's time to go over their heads.

Step 1: Ask for a Supervisor

When you're on the phone or in a ticket exchange, your first move is to firmly ask to speak with a manager or supervisor. Don't get stuck in a loop with a frontline agent who can't help. If they say no one is available, ask for a specific time they will call you back.

Step 2: File a Formal Complaint with an External Body

When they still won't budge, take it outside.

• ICANN (Internet Corporation for Assigned Names and Numbers): This is the big one for domain issues. If your complaint is about domain transfers, unauthorized renewals, or your domain being held hostage, file a complaint directly with ICANN. They regulate registrars like Enom and take policy violations seriously. You must have tried to resolve it with Enom first.
• Better Business Bureau (BBB): Filing a complaint with the BBB often gets a company's attention because it affects their public rating. It's not a legal authority, but Enom will likely respond to protect their profile. The BBB process works, but prepare to wait. It can take a few weeks to get a resolution.
• Your State's Attorney General: If you believe Enom has engaged in deceptive billing or fraudulent practices, you can file a complaint with your state's Attorney General's office. This is a more serious step for consumer protection issues.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Number]]

To Whom It May Concern,

I am writing to you again to resolve an issue with my account that remains unfixed despite my previous contact with your support team on [[Date of first contact]].

On [[Date of incident]], I was incorrectly charged [[$Amount]] for [[Briefly describe the issue, e.g., an unauthorized domain renewal, a service I cancelled]]. I have already tried to handle this through your standard support channels, but the problem persists. Frankly, having to spend my time tracking this down and writing multiple messages has been a significant and unnecessary frustration.

To resolve this matter, I require you to [[State your desired outcome clearly, e.g., issue a full refund of $Amount to my card on file, immediately process the domain transfer I requested]].

Please be aware that if I do not receive a confirmation that this has been handled within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and ICANN.

Thank you for your prompt attention to this matter.

[[Your Name]] Account: [[Your Account Number]]

• Don't Waste Time: The moment you realize the support agent can't help, politely but firmly say, "I need this escalated to a supervisor who can resolve this now." Don't let them keep you on the line with scripts.
• Get Everything in Writing: After a phone call, send a follow-up email or open a ticket summarizing what was discussed and agreed upon. Ask for a ticket number. If it's not in writing, it didn't happen.
• Use Leverage Calmly: One user on a forum mentioned they finally got their domain unlocked after they told the support agent they were documenting everything for an ICANN complaint. Knowing the name of the regulator shows you're serious.
• Go Public (If You Must): A public post on X (formerly Twitter) tagging @enom that clearly states your issue and how long you've been waiting can sometimes get a faster response than a private ticket. No joke.

Tired of submitting a support ticket to Enom and getting nothing but an automated reply? Sound familiar? It's exhausting. You've got better things to do than refresh your inbox or wait on hold just to argue about a charge or a domain that's stuck.

Let Pine AI handle it. We'll take over the complaint process, from writing the formal complaint to managing the persistent follow-ups that Enom seems to require. No more crafting the perfect angry-but-polite email or wondering if they've just ignored you. We deal with the pushback so you don't have to. It's not about automation, it's about getting your sanity back.