Trying to get in touch with Notion can feel like sending a message into the void, especially when you're dealing with common frustrations like billing disputes or painfully slow support responses that users on TrustPilot often mention. Whether you're building an entire 'life OS' like the productivity gurus on YouTube or just trying to keep your class notes organized, hitting a wall with the app is annoying. The main ways to contact them are through their in-app support widget and social media, specifically on X (formerly Twitter). There isn't a public phone number, so don't waste your time looking for one. For self-help, your best first stop is always the official site. Visit Notion at https://www.notion.so.
Different Ways to Contact Notion
Contacting Notion isn't as straightforward as calling a phone number. They funnel most support requests through their app to keep things organized. Below is a breakdown of your best options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| In-App Support | Accessed via the '?' icon in the app (desktop & mobile). Available 24/7 to submit a request. | Technical support, billing questions, account issues. |
| team@makenotion.com (Primarily for partnership or non-support inquiries). | Business inquiries, not for user support. | |
| Social Media (X/Twitter) | @NotionHQ | Public complaints, getting attention on an ignored ticket. |
Customer Support Channels
Notion's support structure is built around its digital platform, meaning you won't find traditional phone lines for general inquiries.
a. 📞 Phone Support
There is no public phone number for Notion customer support for Personal, Plus, or Business plan users. Enterprise clients may have a dedicated account manager with a direct line, but for everyone else, this channel is not an option.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| General Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
While you can try emailing team@makenotion.com, they strongly prefer you use the in-app support system. General support questions sent to this address will likely be redirected back to the app.
| Purpose | Notes | |
|---|---|---|
| General Support | Use In-App Widget | Direct emails are often ignored or redirected. |
| Business Inquiries | team@makenotion.com | Best for partnerships, not technical help. |
c. 💬 Live Chat or Website Bot
Notion uses a bot, not a live chat, for initial contact. It can, however, escalate your issue to a human support agent via email.
- Where to access: Click the
?icon in the bottom-right corner of the Notion app (desktop or web). - Steps to access: Click
?, selectHelp & support, then clickMessage support. - Types of problems it handles: The bot first tries to solve your issue with help articles. If it can't, it creates a support ticket for a human.
d. 📱 In-App Support
This is the primary and most effective method for all users.
- Platform: iOS, Android, Mac, Windows, and Web.
- Steps to contact: Find the
?icon in the bottom right of your screen. Click it and selectMessage supportto start a conversation. This creates a ticket that the support team will respond to via email.
⏱️ Estimated Response Times from Notion
Patience is key, especially if you're not on a paid plan.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email / In-App | 1-3 business days (can be longer for free plans) |
| Chat | N/A (Bot escalates to email) |
| App | 1-3 business days (same as email) |
🔍 Tips to Reach Support Faster from Notion
- Use the in-app support widget. It's the official channel and ensures your request is properly logged and routed.
- Mention your plan type. If you're a paying customer (Plus, Business, or Enterprise), say so. Paid plans get priority support.
- Be incredibly detailed. Don't just say 'it's broken'. Provide screenshots, a screen recording if possible, your operating system, and the exact steps you took to produce the error.
Before You Contact Support: What to Have Ready
Look, don't waste your time or theirs. Before you even click that help button, get your stuff together. Make sure you have the email address associated with your Notion account and a clear description of your problem, including any error messages. Trust me, sending screenshots or a screen recording of the issue will save you days of back-and-forth emails. They will ask for it.
Where to Quickly Solve Common Problems with Notion
Here's a quick guide to getting the right help for the most common issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Subscription Question | In-App Support | Mention your plan type in the first message. Have the invoice number ready if you can find it in your account settings. |
| Technical Glitches / Page Not Loading | 1. Notion Status Page 2. In-App Support |
Check status.notion.so first to see if it's a widespread outage. If not, tell support what you've already tried (e.g., clearing cache, trying another browser). |
| How-To Questions / Can't Find a Feature | Help Center or Reddit (r/Notion) | The community on Reddit is often faster and more creative for usability questions than official support. |
| Filing a Complaint / Ignored Ticket | Social Media (X/Twitter) | A public tweet to @NotionHQ can sometimes get a faster response, especially if your initial support request has gone unanswered for days. |
Additional Helpful Links for Notion
For additional resources, check out the following links:
Frequently Asked Questions about Notion Customer Service
What's the fastest way to contact Notion?
How do I file a complaint about Notion?
Where can I find my account detail number for Notion?
How long does it take for Notion to get back to me?
What's the quickest way to cancel a subscription with Notion?
Can I get a refund from Notion?
Is Notion AI free with my plan?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
