Trying to contact Grammarly can feel a bit like sending a message in a bottle. You might be dealing with common frustrations like surprise billing charges or trying to figure out how to cancel a subscription you forgot about, which, according to sites like Trustpilot, happens a lot. With everyone trying to get ChatGPT to write their work emails, using Grammarly to clean it up has become its own art form, but that doesn't help when you have an account issue. Your main ways to get help are through their online support ticket system or by reaching out on social media. They don't make it easy, but you can get answers if you know where to look. For anything self-service, your best bet is to start at the official site: Visit Grammarly.
Different Ways to contact Grammarly
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Support Ticket / Email | Available 24/7 via their website | Billing questions, technical issues, account help |
| Help Center | Available 24/7, self-service | Finding answers to common questions yourself |
| Phone Support | Not publicly available for individual users | N/A |
| Live Chat | Not available for individual users | N/A |
Customer Support Channels
Grammarly keeps its support channels pretty streamlined. You won't find a phone number to call, which can be a bit of a pain. It's all handled online through their ticket system.
📞 Phone Support
Grammarly does not offer phone support for individual Premium or free users. Support is handled exclusively through their online channels to keep records straight.
📧 Email / Support Ticket
This is the main way to get help. You don't email them directly; you fill out a form on their website, which creates a support ticket.
| Purpose | How to Access | Notes |
|---|---|---|
| General & Technical Support | Submit a Request | This is your go-to for almost everything. Average response is 24-48 hours. |
| Billing Issues | Submit a Request | Select the billing category to get it to the right team faster. |
💬 Live Chat or Website Bot
There is no live chat option for general customer support. While you might see some automated bots in their help center, they primarily guide you to articles and can't connect you with a live agent.
📱 In-App Support
Contacting support through the Grammarly mobile app (iOS or Android) or the desktop app will typically redirect you to the same support website and ticket submission form. It's not a separate, faster channel.
Estimated Response Times from Grammarly
| Method | Expected Wait Time |
|---|---|
| Support Ticket / Email | 24 - 48 hours (can be longer on weekends) |
| Phone | Not Available |
| Live Chat | Not Available |
| Help Center | Instant (Self-Service) |
Tips to Reach Support Faster from Grammarly
- Be incredibly detailed in your first message. Include what device you're using (e.g., Windows, Mac, iPhone), what browser, and what version of the Grammarly app you have. The less back-and-forth, the better.
- Attach screenshots. If you have a billing issue or are seeing an error message, a picture is worth a thousand words and can prevent a lot of clarifying questions.
- Submit your ticket under the correct category. When you fill out the form, choosing 'Billing' instead of 'Technical Issue' gets it to the right people from the start.
- Check the Help Center first. Seriously. Many common problems are already answered there, and it's much faster than waiting for a human response.
Before You Call: What to Have Ready
Okay, so you can't call, but don't submit that support ticket without being prepared. It will just slow things down. Trust me on this.
- The email address you used to sign up. This is the most important piece of info. They can't find your account without it.
- A screenshot of the problem. Whether it's a weird charge on your bank statement or an error code, have the image file ready to upload.
- A clear, short description of the issue. Know exactly what you're going to ask before you start typing. For example: "I was charged $30 on May 15th for a premium subscription I already canceled."
- If it's a technical problem, know your device details. Are you on a Mac using Safari? A Windows PC using the Chrome extension? They will ask.
Where to Quickly Solve Problems with Grammarly
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Support Ticket (Billing Category) | Attach a screenshot of the charge from your bank statement. This speeds up the verification process immensely. |
| The Grammarly Extension Isn't Working | Help Center (Self-Service) | Try basic troubleshooting first: remove and reinstall the extension. It's weird, but this fixes it 90% of the time. |
| You Forgot Your Password | Password Reset Page | This is fully automated and way faster than contacting a human. Don't even bother with a support ticket for this. |
| Canceling Your Subscription | Your Account Settings | You have to do this yourself through the 'Subscription' tab in your account. A support agent can't process the cancellation for you. |
Additional Helpful Links for Grammarly
How Pine AI Can Help You Save Time Contacting Grammarly
Tired of navigating help centers and waiting for email responses? If you just want to cancel your Grammarly subscription without the hassle, Pine AI can help. We handle the cancellation process for you securely and efficiently. Save yourself the time and potential frustration. Let Pine AI manage your subscriptions with just a few clicks.
Frequently Asked Questions about Grammarly
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
