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How to Cancel Amazon Prime

Cancel Amazon Prime through Amazon, Google Play, or another billing partner; check current Prime prices, refund rules, renewal settings, Prime Video add-ons, settlement notices, and proof to save before the next charge.

Last Edited on 22 Dec, 2025
Chloe Anne-Bennett, Streaming & Entertainment Editor
12 min read

Amazon Prime is more than a shipping plan. It can include Prime Video, Prime Music, Prime Reading, Prime Gaming, Photos, shopping deals, and household sharing. That also means cancellation depends on where the membership was created and which add-ons are attached to the account.

For a standard Amazon-billed Prime membership, Amazon's Help page sends users to the Cancel Your Prime Membership flow and the Prime Membership page. If you joined through Google Play or another company's service, Amazon says you may need to cancel through that third party.

Best Amazon Prime Cancellation Route

Billing source Where to cancel What to save
Amazon-billed Prime amazon.com/mm/pipeline/cancellation or Prime Membership page Final cancellation screen, last day of benefits, refund decision
Google Play Prime signup Google Play subscriptions Google cancellation confirmation and renewal date
Phone, internet, or other partner bundle The partner that includes Prime Partner cancellation confirmation and bundle terms
Prime Video channel or add-on Memberships & Subscriptions or Prime Video account settings Add-on name, renewal date, cancellation confirmation
Unknown Amazon charge Amazon Your Payments, Memberships & Subscriptions, and order history Charge descriptor, date, amount, account email

Do not rely on deleting an app, turning off notifications, or stopping Prime Video usage. The renewal has to be stopped from the billing source.

Step-by-Step: How to Cancel Amazon Prime

1 Confirm who bills the membership

Check Amazon Memberships & Subscriptions, Your Payments, Google Play subscriptions, and any phone or internet bundle that includes Prime.

2 Open Amazon's cancellation flow

For Amazon-billed Prime, go to https://www.amazon.com/mm/pipeline/cancellation or open the Prime Membership page from Your Account.

3 Review the membership details

Check plan type, renewal date, benefits used since the last charge, household sharing, and any linked Prime Video add-ons.

4 Continue through the cancellation prompts

Follow each Amazon prompt until the final screen confirms the membership will end or has ended.

5 Cancel third-party billing separately

If Google Play or another company bills Prime, cancel with that billing provider and save its confirmation.

6 Check add-ons and channels

Review Memberships & Subscriptions and Prime Video settings for separate channels, rentals, purchases, or ad-free/Ultra add-ons.

7 Save proof

Keep the cancellation confirmation, refund decision, last day of benefits, next-renewal status, and the next card statement.

Current Amazon Prime Prices

Amazon's current Prime page lists these U.S. plan signals:

Plan Current public price signal Notes
Prime Monthly $14.99 per month plus tax 30-day trial shown for eligible customers
Prime Annual $139 per year plus tax Annual plan can be cheaper than monthly if kept all year
Prime for Young Adults $7.49 per month after a 6-month trial Amazon describes it as half-price Prime for eligible young adults
Prime Access $6.99 per month for eligible government assistance or income-verified customers Amazon describes plan discounts up to 50% off

Prices and eligibility can change, and tax depends on location. Use the account's Prime Membership page as the final source before canceling.

Refund Rules After Cancellation

Amazon Prime Terms say an Amazon-billed Prime membership can be canceled any time through Your Account. The refund result depends on timing and benefit usage:

Situation Amazon's stated refund rule
Cancel within 3 business days of signup or conversion from free trial Amazon says it will refund the full membership fee, but may charge or withhold the value of Prime benefits used during that period
Cancel at another time Amazon says it refunds the full membership fee only if the account did not make eligible purchases or use Prime benefits since the latest Prime membership charge
Signed up through a third party Amazon says the third party may need to handle cancellation or refund under its own policies
Prime gift code or promotional code Amazon says these Prime memberships are not refundable

Before contacting support, check whether the account used Prime shipping, Prime Video, Prime Music, Prime Reading, Prime Gaming, or another included benefit after the latest charge.

Prime Video, Channels, and Add-Ons

Canceling Prime can affect Prime Video access, but Prime Video-related charges are not always the same membership.

Charge type What to check
Prime membership Prime Membership page
Prime Video channel Memberships & Subscriptions or Prime Video channel settings
Prime Video rental or purchase Video Purchases & Rentals
Prime Video ad-free or Ultra add-on Prime Video account/subscription settings
Third-party app billing Apple, Google, Roku, phone carrier, or bundle provider

If you see both a Prime membership fee and a Prime Video add-on fee, cancel each active renewal that you no longer want.

Third-Party and Google Play Prime Billing

Amazon's cancellation help says users who signed up for Amazon Prime through Google Play on Android should cancel through Google Subscription services. It also says that if Prime is associated with another company's service, the user should contact that company to cancel Prime.

Use this checklist:

  1. Search email for Amazon Prime, Google Play, Prime membership, phone bundle, internet bundle, and partner receipts.
  2. Check Amazon Memberships & Subscriptions.
  3. Check Google Play subscriptions if the Android app was involved.
  4. Check the partner account if Prime came with another service.
  5. Save the cancellation confirmation from the billing provider.

If Amazon support cannot cancel the membership directly, ask them to identify the billing partner shown on the account.

FTC Prime Settlement Notices

Some U.S. Prime customers may see separate FTC settlement communications in 2026. The FTC says Amazon sent automatic refunds to eligible Prime customers in November and December 2025, began sending claim notices in January 2026, and that eligible refunds are for Prime subscription fees up to a maximum of $51.

This settlement is separate from canceling the current membership. It may matter if:

Settlement signal What to do
You received a claim notice Follow the notice instructions and use the official settlement contact
You did not receive an automatic refund Check whether you meet the FTC eligibility requirements before filing
Someone asks for a fee to get a refund Treat it as suspicious; the FTC says it does not ask users to pay for a refund
You still have active Prime billing Cancel the active renewal separately through Amazon or the billing partner

The official FTC refund page lists admin@SubscriptionMembershipSettlement.com for claim help and links to the settlement site. Do not send payment details to unofficial contacts.

What to Save Before You Cancel

Item Why it matters
Prime plan and renewal date Shows the next charge deadline
Latest Prime membership charge Helps calculate refund eligibility
Benefits used after the latest charge Amazon's refund terms depend on benefit usage
Google Play or partner receipt Needed if a third party bills Prime
Prime Video add-on list Prevents a separate channel or add-on from renewing
Final cancellation screen Proof that renewal was stopped

After canceling, revisit the Prime Membership page or Memberships & Subscriptions page and confirm the renewal status changed.

Cancel Amazon Subscription with Pine AI

Use this task when you want help canceling Amazon Prime, a Prime Video channel, or another Amazon subscription and confirming there will be no future renewal.

Let Pine AI Help Cancel the Subscription

Pine AI can help organize your Amazon account email, Prime renewal date, membership type, Google Play or partner receipt, Prime Video add-ons, refund question, FTC settlement notice, and cancellation proof into a clear cancellation workflow.

Help me cancel Amazon Prime

Frequently Asked Questions

Frequently Asked Questions about Amazon Prime

How do I cancel Amazon Prime?icon-hide

For Amazon-billed Prime, use Amazon's Cancel Your Prime Membership flow or the Prime Membership page. If Google Play or another partner bills the membership, cancel through that provider.

Amazon's Terms say a full refund is available within 3 business days of signup or trial conversion, subject to charges for benefits used. At other times, Amazon says a full refund is available only if the account did not make eligible purchases or use Prime benefits since the latest Prime charge.

Not always. Check Memberships & Subscriptions and Prime Video settings for channels, add-ons, rentals, purchases, or ad-free/Ultra options that may have separate renewal rules.

Amazon's Help page says Prime subscriptions created through Google Play on Android should be canceled through Google Subscription services.

Amazon's current Prime page lists Prime Monthly at $14.99, Prime Annual at $139, Prime for Young Adults at $7.49 per month after the trial, and Prime Access at $6.99 per month for eligible customers, plus applicable tax.

No. The settlement claim or refund process is separate from stopping an active Prime renewal. If your Prime membership is still active, cancel it through Amazon or the billing partner.

Save the final cancellation confirmation, renewal status, latest Prime charge, benefit-use details, third-party receipt if applicable, and the next statement showing no new renewal.

Sources Checked

Source What was checked
Amazon Help, https://www.amazon.com/gp/help/customer/display.html?nodeId=GTJQ7QZY7QL2HK4Y Current Cancel Your Prime Membership route, cancellation link, Google Play and partner-billing language
Amazon Prime Terms, https://www.amazon.com/gp/help/customer/display.html?nodeId=G2B9L3YR7LR8J4XP Membership cancellation, refund rules, auto-renewal language, third-party billing, non-refundable gift/promotional code language
Amazon Prime page, https://www.amazon.com/amazonprime Current public Prime monthly, annual, Young Adults, and Prime Access price signals
Amazon Memberships & Subscriptions and Prime Membership links shown in Help navigation Account areas users should check for Prime, channels, and add-ons
FTC Amazon refunds page, https://www.ftc.gov/enforcement/refunds/amazon-refunds 2026 settlement claim notices, maximum $51 refund, eligibility summary, automatic refund timing, official contact warning
Amazon settlement help page, https://www.amazon.com/gp/help/customer/display.html?nodeId=Tuj20A91x74u2axacp Amazon-hosted settlement information route
19pine use-case API, https://www.19pine.ai/api/v2/app/use-cases Matching Amazon subscription cancellation use-case card id

Pine AI is an independent consumer assistance service. We are not affiliated with, endorsed by, or sponsored by Amazon Prime or any other company mentioned on this site.

Chloe Anne-Bennett

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.

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