Amazon Prime arrived in 2005, hooking us with fast shipping and shows like Fallout. But with plans ranging from $14.99 to $139 yearly, the cost adds up. You can save up to $139 by cancelling. It works on iOS, Android, and desktop. Visit Amazon Prime. Recently, Pissed Consumer highlighted over 4,000 complaints, mostly about "customer service" and confusing billing. Trustpilot reviews also flag frustration with price hikes and the new ads on Prime Video. If you are tired of the "Are you sure?" screens, here is how to quit.
How to Cancel Amazon Prime on iPhone (iOS)
Cancelling on the iPhone app is possible, but they hide the button deep in the menus. Typical.
1 Open the Amazon App
Launch the app and tap the Profile icon (the little person) at the bottom of the screen. It usually takes a second to load.
2 Go to Your Account
Tap the button labeled Your Account. You might have to scroll down a bit to find the Manage Prime Membership option under the Account Settings section.
3 Manage Membership
Tap on the Manage membership drop-down menu. It is tiny. Look for the section that says Update, cancel and more.
4 End Membership
Tap End Membership. Amazon will try to scare you with a "Look how much you saved" page. Ignore it. Keep tapping Continue to Cancel until you see a final confirmation screen.
How to Cancel Amazon Prime on Android
The Android process is nearly identical to iOS, meaning it is equally annoying to find the right button.
1 Access Your Profile
Open the Amazon app and tap the Profile icon on the bottom navigation bar.
2 Navigate to Membership Settings
Tap Your Account and scroll down until you see Manage Prime Membership. Tap that.
3 Find the Cancel Option
Tap the Manage membership drop-down menu near the top of the screen. Select Update, cancel and more.
4 Confirm Cancellation
Select End Membership. You will have to navigate through multiple pages where they beg you to stay. Just keep hitting Continue to Cancel or End Now.
How to Cancel Amazon Prime on Desktop
Desktop is actually the easiest way to do this because the screens are bigger, but they still make you click through a gauntlet of "Are you sure?" pages.
1 Log In and Hover
Go to Amazon.com and hover over Account & Lists in the top right corner. Don't click yet, just hover.
2 Select Prime Membership
In the drop-down menu, click on Prime Membership. This takes you to your central hub.
3 Update, Cancel and More
Look for the Manage Membership section on the top right. Click the link that says Update, cancel and more.
4 End Membership
Click the End Membership button. Prepare yourself. You will face three different screens asking if you are sure, offering to pause, or showing you shipping stats. Click Continue to Cancel on all of them.
What is Amazon Prime Cancellation Policy
Amazon's policy is actually pretty flexible, though they don't advertise it loudly. You can cancel your Prime membership at any time. If you haven't used any Prime benefits (no free shipping, no Prime Video, no music) since your last charge, you are eligible for a full refund of the current period. However, if you used it even once, you won't get your money back. Instead, your subscription will just run until the end of the billing cycle. Pissed Consumer reports show users often get confused here, thinking they will get a pro-rated refund, but that is rarely the case unless you fight for it.
Before You Cancel Amazon Prime: What You Should Know
Will I get a refund?
Usually, no. Unless you haven't touched a single benefit this month. If you watched one episode of The Boys, they keep the money.
What about my photos?
If you use Amazon Photos for unlimited storage, cancelling Prime drops you back to the basic 5GB limit. You might need to download your data before you cut the cord.
Can I pause instead?
Yes. Amazon loves to offer a "Pause" option to keep you on the hook. This stops billing for a while but keeps your account ready to reactivate. It is a trap if you are trying to quit for good.
Having Trouble Cancelling Your Amazon Prime Subscription?
Sometimes the "End Membership" button just doesn't work or isn't there. Here is what to do:
- Check if you are a Household member: If you are sharing Prime benefits from someone else's account, you can't cancel the main subscription. You can only remove yourself.
- Use a Desktop: The mobile app can be glitchy. Log in on a laptop if the app keeps crashing.
- Contact Support: If the site is looping, use the Chat function. Type "Cancel Prime" to bypass the bot.
Subscription Plans and Pricing (2025)
| Plan | Price | Details |
|---|---|---|
| Prime Monthly | $14.99/mo | Full benefits, cancel anytime. |
| Prime Annual | $139/yr | Best value if you keep it all year. |
| Prime Student | $7.49/mo | Requires .edu email or proof of enrollment. |
| Prime Access | $6.99/mo | For EBT/Medicaid cardholders. |
How Pine AI Can Help You Cancel Your Amazon Prime Subscription
With price hikes and ads creeping into Prime Video over the last year, cancelling Amazon Prime is a smart move for your wallet. Pine AI makes it effortless.
Step 1: Let's get started to cancel Amazon Prime Simply tell us that you want to cancel your subscription with Amazon Prime, we'll ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from Amazon Prime The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Amazon Prime
Can I unsubscribe from Amazon Prime anytime?
Can I get a refund from Amazon Prime if I forgot to cancel?
How do I know my Amazon Prime subscription is cancelled?
How long does it take for Amazon Prime to cancel?
What else should I know before I cancel my Amazon Prime subscription?
How do I raise a complaint to Amazon Prime?
How does Pine AI work with Amazon Prime to cancel my subscription?
