Amazon Prime started way back in 2005, promising fast, free shipping. Now it's a giant bundle of services including Prime Video, Music, and more. Maybe you signed up to watch the 'Fallout' series and now you're done, or maybe the cost just isn't worth it anymore. It happens. With subscription prices ranging from $14.99 to $139, canceling can save you up to $139 a year. This guide covers how to cancel on your desktop or mobile device (iOS and Android) without the headache.
How to Cancel Amazon Prime Subscription on Desktop
Canceling on a computer is the most straightforward way. You just need to navigate a few menus designed to make you reconsider. Just keep your eyes on the prize.
1 Log In to Your Amazon Account
Go to Amazon.com and log in to your account. Make sure you're using the right login if you have multiple accounts.
2 Navigate to Prime Membership
Hover over 'Account & Lists' in the top-right corner. A dropdown menu will appear. Click on 'Prime Membership'.
3 Find the 'End Membership' Link
On the Prime Membership page, look for the 'Manage Membership' box. Click the 'End Membership' link. They don't make it obvious.
4 Confirm You Want to Cancel
This is where it gets annoying. Amazon will show you all the benefits you're about to lose. You have to scroll down and click 'I Do Not Want My Benefits' or a similarly worded button. They really try to make you stay.
5 Continue to Cancel (Again)
They might offer you a monthly plan if you're on annual, or another deal. Keep scrolling and click 'Continue to Cancel'. You might have to do this more than once. I had to click through three pages before it was final.
6 Select the Final Cancellation Date
Finally, you'll reach a page where you can select 'End on [Your Renewal Date]'. Once you click it, you're done. You should receive a confirmation email shortly after.
How to Cancel Amazon Prime Subscription on Mobile (iOS & Android)
Thinking you can cancel in the app? Nope. Amazon makes you use your phone's web browser. It's an extra step, but it works the same as the desktop version. Just a bit more tapping.
1 Open a Web Browser
You can't cancel your subscription directly through the Amazon Shopping app. It's a common frustration. You need to open a web browser like Safari or Chrome on your phone.
2 Go to Amazon.com and Sign In
Go to the Amazon website and sign in. It might ask you to open the app, but just continue in the browser.
3 Find Your Prime Membership Page
Tap the menu icon (three horizontal lines) and go to 'Your Account'. From there, find and tap on 'Prime Membership'.
4 Tap 'End Membership'
Just like on desktop, you'll need to find the 'Manage Membership' section and tap 'End Membership'. Weirdly, this page can be slow to load on mobile, so give it a second.
5 Follow the Prompts to Cancel
Follow the on-screen prompts. You'll have to tap 'Continue to Cancel' a couple of times as Amazon reminds you of your benefits. Just push through.
Cancel Amazon Prime Subscription with phone
If clicking buttons isn't working, you can call Amazon support.
- Phone Number: 1-888-280-4331
- Hours: 24/7
- What to expect: You'll likely go through an automated system first. Just say 'Prime Membership' or 'Speak to an agent' to get to a human. One user on Reddit said, 'I had to call twice. The first rep tried to offer me a free month instead of canceling.' Be firm and just say you want to cancel.
Cancel Amazon Prime Subscription with live chat
Live chat is often faster than calling.
- Go to Amazon's 'Customer Service' page.
- Click on 'Something else'.
- Then click 'I need more help'.
- This should launch a chat window where you can connect with a support agent. Just tell them you want to cancel your Prime membership.
Before you cancel, know this. Amazon won't delete your account, just your Prime perks. You can still shop on the site. For refunds, Amazon is usually pretty fair. If you haven't used any Prime benefits since your last charge, you'll likely get a full refund. If you've used some, you might get a partial, pro-rated refund. There's no option to 'pause' your membership, but during the cancellation process, they will offer to send you a reminder three days before your renewal date, which is the next best thing.
Amazon Prime Plans and Pricing 2025
| Plan | Price (US) | Details |
|---|---|---|
| Prime Monthly | $14.99/month | Full access to all Prime benefits, including free 2-day shipping, Prime Video, Prime Music, and Prime Gaming. Billed monthly. |
| Prime Annual | $139/year | Same full access as the monthly plan. Works out to be cheaper per month, but you pay for the whole year upfront. |
| Prime Student Monthly | $7.49/month | 50% off the regular price for eligible students. Includes all standard Prime benefits. Requires verification. |
| Prime Student Annual | $69/year | The annual version of the student discount, offering the best value for students who can pay upfront. |
Frequently Asked Questions about Amazon Prime
Can I unsubscribe from Amazon Prime anytime?
Can I get a refund from Amazon Prime if I forgot to cancel?
How do I know my Amazon Prime subscription is cancelled?
How long does it take for Amazon Prime to cancel?
What else should I know before I cancel my Amazon Prime subscription?
How do I raise a complaint to Amazon Prime?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
