How to Cancel Your Roku Subscription (2025)

Roku operates on a prepaid basis. When you cancel a subscription, you are turning off auto-renewal. You will not get a refund for the current month or year you already paid for. You keep access to the channel until the current billing cycle ends. This is a huge source of complaints on the Better Business Bureau, where users often expect a pro-rated refund but get nothing. Once the cycle ends, the channel goes dark. No exceptions.

Check these points before you click that button:

• No Refunds: As mentioned, they keep your money for the current term.
• Data Retention: Cancelling the subscription does not delete your Roku account. Your viewing history stays.
• Third-Party Billing: If you subscribed to Disney+ or Netflix directly on their website, cancelling Roku does nothing. You must cancel with them.
• Timing: Cancel at least 24 hours before the renewal date to avoid getting hit with another charge.

Stuck in a loop? Here are a few things to try:

• Check the Source: If you don't see "Manage Subscription" when you press the Star (*) button, Roku is not billing you. Check your bank statement. If it says "Hulu" or "HBO" directly, go to their site.
• Use Incognito Mode: Sometimes the Roku website caches old data. Try logging in via an Incognito/Private window.
• Forgot PIN: If your TV asks for a PIN to cancel and you forgot it, you have to reset it on the Roku website under Account Settings.
• Contact Support: If a charge persists after cancellation, contact Roku support immediately, though users on Trustpilot warn that response times are slow.

Note: Prices are subject to change by the individual channel providers.

With streaming prices hiking up across the board in 2024, there has never been a better time to audit your monthly spend. Pine AI makes it effortless.

• Step 1: Let's get started to cancel Roku Simply tell us you want to cancel a specific Roku channel. We will ask for a few account details to locate the subscription.

• Step 2: Pine gets to work We navigate the confusing clicks, deal with the login issues, and handle the awkward retention tactics so you don't have to. We don't just suggest it; we finish it.

• Step 3: You're free from Roku The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.