Thinking of canceling DStv? You're not alone. Established in 1995, DStv is a massive satellite TV provider, but sometimes the cost just isn't worth it anymore, especially with all the streaming options out there. Whether you're tired of the repeats or just want to cut down on bills, this guide will help you cancel without the headache. With plans ranging from about $8 to $52 a month, you could save up to $624 a year by canceling. This guide covers canceling on desktop and mobile (iOS and Android). Maybe you signed up just to watch that epic series Shaka iLembe and now you're done. It happens. Let's get your money back in your pocket.
How to Cancel DStv Subscription on Desktop
Canceling on a computer is probably the most reliable way. The mobile app can be a bit buggy. Grab your laptop and let's get this done.
1 Log into DStv Self Service
First, head over to the DStv website and find the 'Self Service' portal. You'll need your login details. If you've forgotten them, the password reset is thankfully pretty quick.
2 Navigate to Your Account
Once you're in, look for a section called 'My Products' or 'My Account'. The layout seems to change now and then, so you might have to poke around a bit. It's usually near the top.
3 Find Your Subscription
You should see your current DStv package listed. Next to it, there should be an option to 'Manage' or 'Change' your subscription. Click on that.
4 Select the Cancel Option
Here's the tricky part. They'll likely show you options to upgrade or downgrade first. You need to find the 'Cancel Subscription' or 'Disconnect this package' link. It's often smaller and less obvious. Don't give up.
5 Confirm Your Cancellation
The system will ask you why you're leaving. Pick a reason or just select 'Other'. After that, you have to confirm the cancellation. I had to click it twice for it to register, not sure if that was a glitch or just my browser acting up.
6 Get Confirmation
You should get an on-screen confirmation message and an email or SMS. Do not close the page until you see it. Keep that confirmation email somewhere safe just in case you need proof later.
How to Cancel DStv Subscription on Mobile
You can try to cancel through the MyDStv app, but be warned, it can be a little frustrating. We found it worked, but the desktop site felt more straightforward. Your mileage may vary.
1 Open the MyDStv App
Open the MyDStv App on your iOS or Android device. If you don't have it, you'll need to download it and log in with your DStv account info.
2 Go to the 'Manage' Section
Tap on the 'Manage' tab, which is usually at the bottom of the screen. This is where your package information lives.
3 Select Your Package
Select your active DStv package. It should show you the plan name and price. Tap on it to see more options.
4 Find the Cancellation Link
Scroll down past the other offers. You're looking for the 'Cancel Subscription' link. Honestly, it feels a little buried. A user on Reddit said, 'They make you scroll past three upgrade offers just to find the cancel button.' And they were right.
5 Follow the Prompts to Cancel
Follow the on-screen instructions. You'll have to give a reason and then confirm your choice. Make sure you get to the final confirmation screen that says your subscription is set to be canceled.
Cancel DStv Subscription with phone
You can try calling them, but be prepared for a wait. The main customer care number is often busy. A common complaint is getting transferred multiple times before reaching someone who can actually process the cancellation. Have your customer number ready before you call. The number to dial is typically listed on their website for your specific region, as DStv operates in many countries.
Cancel DStv Subscription with live chat
DStv has a WhatsApp chat service that some people find faster than calling. You can usually find the number on their 'Contact Us' page. Start a chat by sending 'Hello' and follow the prompts to get to 'Cancel Subscription'. It's mostly automated, but it can be a decent alternative to navigating the website. As of early 2024, this seems to be one of the more popular methods.
Before you cancel, know this: DStv will not give you a refund for any time you've already paid for. Your service will continue to work until the end of your current billing cycle. Also, they offer a 'Payment Holiday' option where you can pause your subscription for up to six months, which might be a better choice if you plan on coming back. Your account data and viewing history will usually remain if you just pause it.
DStv Plans and Pricing 2025
| Plan Name | Price (USD/month, approx.) | Details |
|---|---|---|
| DStv Premium | $52 | The full package. Includes all sports, movies, series, and kids' channels. Over 175 channels. Access to Showmax is often included. |
| DStv Compact Plus | $36 | A good mix of sports and entertainment. You get most of the big sports leagues, but miss out on some premium movie channels. |
| DStv Compact | $25 | Less sport, more local and international series and movies. A popular mid-tier option. |
| DStv Family | $18 | Basic entertainment, lifestyle, and kids' channels. Very limited sports coverage. |
| DStv Access | $8 | The entry-level package with over 90 local and international channels. Good for news, kids' shows, and basic entertainment. |
Frequently Asked Questions about DStv
Can I unsubscribe from DStv anytime?
Can I get a refund from DStv if I forgot to cancel?
How do I know my DStv subscription is cancelled?
How long does it take for DStv to cancel?
What else should I know before I cancel my DStv subscription?
How do I raise a complaint to DStv?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
