Established in 2010, Willow TV is the go-to for cricket, but maybe the T20 World Cup hype faded and you are done. Subscriptions cost $9.99 to $99.99 on iOS, Android, and desktop. You could save up to $100 by cancelling. Visit Willow at willow.tv. Fans recently raged online about streaming glitches during major matches, mirroring the 1.6-star rating on Trustpilot. The Better Business Bureau lists over 40 complaints in the last 3 years, citing "poor customer service" and "incorrect billing amounts" as top grievances. With recent price hikes and outages, many are walking away.
How to Cancel Willow on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple. Deleting the app does nothing.
How to Cancel Willow on Android
Android users often think uninstalling stops the billing. It doesn't. Follow these steps to actually stop the charges.
How to Cancel Willow on Desktop
This method works if you paid Willow directly via credit card. If you pay through Sling or Dish, this won't work.
Cancel by Email
If the buttons are missing or the website is glitching (which happens), you can email support. Send a request to cs@willow.tv. Include your registered email and customer ID if you have it. Warning: Responses can be slow, sometimes taking 48 hours or more.
What is Willow Cancellation Policy
Willow generally does not offer refunds for partial months. Once you cancel, you usually keep access until the billing cycle ends. However, users on Pissed Consumer frequently complain that auto-renewals trigger even after they thought they cancelled. The policy states you must cancel before the renewal date to avoid the next charge. If you bought an annual pass, you are likely stuck with it until the year is up, as they rarely grant pro-rated refunds.
Having Trouble Cancelling Your Willow Subscription?
Struggling to find the cancel button? You are not alone.
- Check Third-Party Billing: Did you sign up through Sling TV, Dish Network, or Times Internet? If so, you must cancel through their portals, not Willow's site.
- Use Desktop: The mobile site is often buggy. Log in from a laptop.
- Clear Cache: Sometimes the "Cancel" button literally disappears. Try an Incognito/Private window.
- Check Your Spam: If you emailed them, their reply might be in your junk folder.
Subscription Plans and Pricing (2025)
| Plan |
Price |
Details |
| Monthly |
~$9.99/mo |
Recurring monthly charge, cancel anytime. |
| Annual |
~$99.99/yr |
Upfront payment, best value for year-round cricket. |
| Sling Add-on |
~$10.00/mo |
Price varies based on Sling base package deals. |
How Pine AI Can Help You Cancel Your Willow Subscription
