Can I unsubscribe from TrueID anytime?

Yes, you can cancel your TrueID subscription whenever you want. Just know you won't get a prorated refund. Your access will continue until the end of the current billing cycle you've already paid for.

Can I get a refund from TrueID if I forgot to cancel?

Nope. It's incredibly rare for services like TrueID to give refunds for forgotten cancellations. Their terms of service usually state that you are responsible for managing your subscription. It's frustrating, but that's the policy.

How do I know my TrueID subscription is cancelled?

You should receive a confirmation email. If you don't, go back and check your subscription status. On the TrueID site or in your phone's app store, it should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for TrueID to cancel?

The cancellation itself is instant. However, your service will continue until the end of your current paid period. So, if your plan renews on the 30th and you cancel on the 15th, you still have access for another 15 days.

What else should I know before I cancel my TrueID subscription?

Always get proof. Save the cancellation confirmation email. If you don't receive one, take a screenshot of the cancellation confirmation page. It's good to have a record just in case of a billing error.

How do I raise a complaint to TrueID?

Your best bet is to contact their support via email at help@trueid.net. Be clear and concise in your message, and include your account details. Just be prepared for a potentially slow response.

How to Cancel Your TrueID Subscription (2025)

TrueID, launched in 2016, offers entertainment and lifestyle perks, but maybe you are just done with it. With subscription pricing ranging from $3.99 to $12.99 per month, you could save up to $156 annually by cancelling. The service runs on iOS, Android, and desktop. Much like the viral social media debates about Netflix cracking down on password sharing, users are becoming pickier about where their money goes. Trustpilot data shows a rough 2.2-star rating, where users frequently flag "poor customer service" and "technical support" glitches. Recent complaints highlight unexpected auto-renewals during service outages. Visit TrueID to stop the billing cycle before it hits your card again.

Last Edited on 18 Dec, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

7 min read

How to Cancel TrueID on iPhone (iOS)

If you subscribed via the App Store, you must cancel through Apple, not the TrueID app itself.

1 Open Settings

Tap the grey Settings gear icon on your home screen. It is usually on the first page.

2 Tap Your Name

Click on your Apple ID banner at the very top of the menu.

3 Select Subscriptions

Tap Subscriptions. If you do not see it, check under 'Media & Purchases'.

4 Choose TrueID

Find TrueID in the Active list and tap it. If it is not there, you might be paying through a different method.

5 Cancel Subscription

Tap Cancel Subscription at the bottom. You will likely have to confirm this choice to finish.

How to Cancel TrueID on Android

Android users often get stuck looking in the app settings, but Google handles the billing.

1 Open Google Play

Launch the Google Play Store app on your phone or tablet.

2 Tap Profile Icon

Tap your profile picture in the top right corner.

3 Go to Payments

Select Payments & subscriptions from the menu list.

4 Select Subscriptions

Tap Subscriptions to see everything you are currently paying for.

5 Cancel TrueID

Tap on TrueID, then hit Cancel subscription. Follow the on-screen prompts to confirm.

How to Cancel TrueID on Desktop or Laptop

This method is best if you signed up directly through their website rather than an app store.

1 Visit the Website

Go to the official TrueID website and log in to your account.

2 Access Profile

Click on your avatar or profile picture in the top corner.

3 Find Packages

Look for a section labeled My Packages or Subscriptions.

4 Unsubscribe

Locate your active plan and click Cancel or Unsubscribe. You might have to click through a few 'Are you sure?' screens.

Having Trouble Cancelling Your TrueID Subscription?

Sometimes the cancel button just seems to vanish. It is frustrating. Try these fixes:

Check the Source: If you do not see the subscription in the app, you likely bought it via Apple, Google, or a telecom bundle.
Use a Computer: Mobile sites can be glitchy. Log in from a desktop browser like Chrome or Firefox.
Clear Cache: Clear your browser cookies or try Incognito mode if the page fails to load.
Contact Support: If all else fails, you have to message their support directly to request a manual cancellation.

Subscription Plans and Pricing (2025)

Plan Name	Monthly Price	Key Features
TrueID Basic	Free	Access to free TV channels, limited movies, ads included.
TrueID+	~$3.99	Premium movies, exclusive series, no ads on VOD.
EPL Package	~$12.99	Live English Premier League matches, high definition.
Ultimate Bundle	~$19.99	Sports, movies, and TV channels combined.

How Pine AI Can Help You Cancel Your TrueID Subscription

Streaming prices have jumped nearly 25% in the last year, so cutting dead weight like TrueID is a smart move right now.

Step 1: Let's get started to cancel TrueID Simply tell us that you want to cancel your subscription with TrueID, and we will ask for some account details to get started.

Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.

Step 3: You're free from TrueID The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.

Frequently Asked Questions about TrueID

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Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.