Can I unsubscribe from Restream anytime?

Yes, you can cancel your Restream plan whenever you want. Your access to paid features will continue until the end of the billing period you've already paid for, so you don't lose out on time.

Can I get a refund from Restream if I forgot to cancel?

Almost certainly not. Like most subscription services, Restream's policy is that payments are non-refundable. If you forgot to cancel and the charge went through, you've paid for that next subscription period.

How do I know my Restream subscription is cancelled?

You should get a confirmation email. For peace of mind, log back into your account and go to the 'Billing' section. It should clearly state that your plan has been changed to 'Free' or is set to expire.

How long does it take for Restream to cancel?

The cancellation itself is instant. Your access to the paid features, however, will last until your current billing cycle officially ends. So, it's immediate but you still get what you paid for.

What else should I know before I cancel my Restream subscription?

Remember that canceling your subscription just downgrades you to the Free plan; it doesn't delete your account. If you want to permanently delete your account and all its data, that's a separate action you must take from your account settings.

How do I raise a complaint to Restream?

To file a complaint, your best options are to contact their support team directly. Use the live chat feature on their website or send a detailed email to support@restream.io. Be sure to include your account information.

How to Cancel Your Restream Subscription (2025)

Restream, founded in 2015, is a popular tool that lets you broadcast your live video to multiple platforms at once, like Twitch, YouTube, and Facebook. Maybe you signed up to get your Helldivers 2 stream in front of every possible eyeball, but now the monthly bill is a bit much. With subscriptions ranging from $19 to $49 a month, the cost can add up. This guide covers canceling on your desktop, and doing so could save you up to $588 a year. Many users cancel because they aren't streaming as often or just want to trim their monthly expenses. Let's get this sorted out.

Last Edited on 06 Aug, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

6 min read

How to Cancel Restream Subscription on Desktop (Website)

You have to cancel your Restream subscription using a web browser on a desktop or laptop. I couldn't find a way to manage the subscription through their mobile app, which seems to be a common frustration. So, grab your computer and let's get it done.

1 Log In to Your Account

Go to the Restream.io website and log into your account. This part is straightforward.

2 Navigate to Billing Settings

Once you're in, click on your profile picture or avatar in the top-right corner of the screen. A dropdown menu will appear. Select "Billing" from that list.

3 Find the Plan Management Section

On the Billing page, you'll see your current plan details. Look for a button that says "Change Plan". It's not always a giant, obvious "Cancel" button, so you might have to hunt for a second.

4 Downgrade Your Plan to Free

This is the key step. Restream handles cancellations by having you downgrade. You'll see a list of all available plans. Select the Free plan to effectively cancel your paid subscription. It's a bit of a roundabout way to do it.

5 Confirm the Downgrade

After selecting the Free plan, the system will ask you to confirm your choice. You might have to click through a survey about why you're leaving. Keep clicking until you see a final confirmation message. Honestly, I had to refresh the page once because the confirmation button didn't seem to work the first time.

Cancel Restream Subscription with Live Chat

If the website is giving you trouble, you can try their live chat. Find the chat icon on their homepage, usually in the bottom-right. Be ready for a potential wait. As one user on Trustpilot put it, 'Getting a hold of a human on chat took longer than my actual stream.' It's an option, but not always the fastest.

Cancel Restream Subscription with Email

You can also email support at [email protected]. Make sure to send the email from the address associated with your Restream account and clearly state you want to cancel. Expect a response to take 24-48 hours, so this isn't great for a last-minute cancellation.

Before you cancel, know this: Restream does not offer refunds for partial months or if you forget to cancel before your renewal date. It's annoying, but that's their policy. When you cancel, your account simply downgrades to the Free plan at the end of your current billing cycle. This means you won't lose your settings or connected channels, which is helpful if you decide to come back. There is no 'pause' feature, but downgrading to free is basically the same thing.

Restream Plans and Pricing 2025

Plan	Price (Billed Monthly)	Details
Free	$0	Stream to 2 channels. Includes basic Restream branding on your stream. Good for just starting out.
Standard	$19/month	Stream to 5 channels. Removes the Restream branding. Allows for custom graphics and backgrounds.
Professional	$49/month	Stream to 8 channels. Unlocks Full HD (1080p) streaming quality and lets you stream pre-recorded videos.

Frequently Asked Questions about Restream

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.